My latest trip to Urban Exchange was amazing! I was treated with amazing care and they had a wide selection. Huge shout out to Hana as she answered all my questions and helped me with sizing Overall, 10/10 experience! read more

Love shopping here! The owner robin and her staff is nice! My friend from Canada was visiting and scored a very pretty pair or Jimmy choo high heels and she was very thrilled with her purchase. We love visiting this store every spring that we're in town. I highly recommend for all Arizona visitors read more

Urban Exchange is located in The Promenade outdoor shopping plaza. A high-end consignment store full of designer names. All items are in excellent condition. The items have been gently used. If you were looking for a special designer item, you might try this store. They have dresses shoes, a good inventory of handbags, workout gear, skirts, and blouses. Shared parking outside. read more

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Urban Exchange is most definitely a store you MUST stop by when in Scottsdale Arizona!! They have a truly large variety of high quality products, with great prices! Additionally the service is excellent! Thanks to Casey, for her very helpful service & positive attitude. She sure knows how to put a smile on someone's face! Overall 10/10 experience! read more

Urban Exchange - Used, Vintage & Consignment Near Me - Scottsdale, Arizona

Great consignment shop to buy or sell. Quality clothing and designer bags and shoes. Lots of accessories as well. Friendly staff! Good pricing. read more

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I arrived with high expectations for this place, considering placing some items on consignment to clear out my closet. Online, they appeared to have a selection of nice things. However, from the moment I stepped in, I was ignored; no one greeted me or offered assistance. Instead, staff seemed preoccupied with a live video discussing their new items. While browsing, I examined a handbag I hadn't seen in the Houston Galleria, checking its authenticity by eye, and was shockingly reprimanded for simply picking up the bag for a closer look. This was unacceptable, especially since I've purchased from numerous high-end stores like Saks, Louis Vuitton, YSL, Gucci, Nordstrom, and Bloomingdale's without ever being told I couldn't inspect a product. The fact that I couldn't examine or admire the craftsmanship of a bag without issue was a clear red flag and immediately turned me off. I left the few items I intended to purchase and walked out. I do not tolerate poor customer service, and this experience confirmed my decision. nevertheless, The rudeness prompted me to visit the store next door, Spirituality Bold, where I received excellent service and spent three times what I would have here. Thanks to Urban Exchange for driving me away-- I found a better shopping experience elsewhere. read more

The store felt kind of empty, I walked around, no one seemed to notice me, when I asked to see a belt from their case, I was told they need to hold my ID, I didn't have it so I offered my phone, that was a no, I walked away. Don't think I'll be back. All for a $279 belt. So if you have to go in make sure you bring your ID or better yet, find somewhere else to shop. Their selection was just ok. read more

The shop is clean and will organized. The prices are fairly high, but the thing that turns me off the most is the customer service. This is my second time in here and it'll be the last period read more

This was my first time going here and I wanted to consign some items. Everyone was friendly and engaging. The experience was seamless and their offers didn't feel like they were lowballing you. I would definitely go back here. Thank you for a good experience. read more

This place is incredible! The boutique vibe makes shopping secondhand feel elevated. I found a stunning purse and a cocktail dress that look designer-level but didn't break the bank. Sustainable, stylish, and affordable -- what more could I ask for? read more

This is by far my favorite luxury resell store. they have an amazing selection of designer shoes and bags + accessories. not only is the store amazing but i've only been there twice now & each time the employees were so kind & welcoming. i highly recommend this store for buying & selling! read more

Have found really nice Lagos jewelry and clothing items. Emily is awesome. Thank you.

LOVE Urban Exchange! It's really the employees that make the place, as they are always so nice and helpful; and I've found so many REASONABLY priced items of one of my favorite designer brands - not saying who it is ;) Have bought purses and clothes here, and my 25 yo daughter loves the place as well. They seem to always have a steady supply of really nice stuff, many in new, or like new condition. I'm not on instagram anymore, but they have an account there where they show the coolest stuff they currently have; and my daughter is always showing me the latest. She's the one who first told me about the place, and I'm so glad she did. read more

I love going to this thrift store. They have Sales often. They are good at mixing up the inventory.

This is a great spot to purchase a variety of beautiful clothes, accessories, and handbags. All in great condition this consignment store is a hidden gem. Casey and Emly were both friendly and helpful. I am going to be visiting on a regular base's. They are constantly getting new merchandiise. My shopping experience was extremely pleasant read more

Urban exchange! It is addictive! I have purchased multiple designer bags and accessories- LOVE them! Why pay retail anymore when there is Urban exchange? Emily, Dani, and Casey take excellent care of me and let me know when something comes in I am looking for. Okay- and everything I have purchased they authenticate for me! I always look forward to Casey's "the drop". Don't ever hesitate buy the bag at Urban! read more

Great selection and good prices. All items are like new. Found my mom a Marc Jacob's bag for below value price and like-new quality.

by far the best selection of gently enjoyed designer handbags I've ever seen! Plus shoes that look like new. And their customer service is truly outstanding!! read more

Urban Exchange - Like brand new Jimmy Choo sandals. - Used, Vintage & Consignment Near Me - Scottsdale, Arizona

So I was on my way to buy a Gucci purse then saw Emily and Casey then saw the most amazing sliver Christian Lobtioun purse for new years. Why not get this amazing purse. Emily and Casey were so friendly and nice. Thanks for helping me with my selection. Happy new years see you in 2024. Omg! I saw the cutest Gucci Donald Duck hat perfect for my favorite cousin in California. I called on the phone and bought it from Casey and She is mailing it California to my cousin. Thanks Casey and Dani . My cousin Virginia is so excited will send me pics and I will post them in here within the week. You make my life fun and more exciting with your great customer service and positive attitude. YOLO! read more

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amazing and very eclectic store/boutique! wonderful staff and the clothing are to die for! i absolutely love casey & emily... stellar staff!!!! read more

Urban Exchange - Used, Vintage & Consignment Near Me - Scottsdale, Arizona

Communication was clear and customer service was excellent. They have a beautiful collection of luxury items.

Cute shop with a nice selection. It's really hard to shop here with the super strong scent from candles. Reminds me of the old Abercrombie days at the mall. Way too strong! read more

I used to love this store and consigned things from time to time as well as purchased things (back in 2014-2016). I didn't do too bad back then picking up some pocket money from stuff I consigned. My last few visits really put me off though. Besides them turning their nose up at my items, the last time I went in to shop I had to have the front door unlocked to be let in and it was locked behind me. The salesperson kind of followed me around while I looked through the racks even though I was the only one in there at the time. It totally put me off!! Luckily, some other customers came in and I got out of there as fast as I could. I will never shop there again! I will never go there again, and I will never recommend them again. WTH was that all about? read more

I recently purchased a Prada Necklace from here, and the workers here are so kind! I would recommend coming to Casey, Linda, or Emily for any assistance! They are just the sweetest! 10/10 will most definitely be shopping from here again! read more

I came into urban exchange today, and I am very impressed! Clothes in excellent condition, friendly associates, and prices are fantastic. A go-to spot for designer fashion without breaking the bank. Highly recommended! read more

Left my items over night for them to inspect, Came back to pick up my items and be told me he couldn't take my Louis Vuitton belt that I've worn 2 times because the latch was broken. Got home to inspect it and he switched my belt buckle!!! Do not sell with them unless you want to deal with Thieves. read more

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This place is not friendly to consignors. I was told that they compete with Nordstrom rack and would only take bags that were from the last year. What a disappointment. read more

Limited stock. The young guy behind the counter has attitude to spare. His place doesn't warrant the condescending attitude.

Bought a lot of things here that were a good find till a new girl lied to me and sold me a Gucci and a Burberry bag saying they are still in stores. Well I had to go to work and I rushed and bought them at a high price and that night when I was off work I finally went online and looked them up with a friend and got totally embarrassed for buying something that A I was lied to about and B I had thought it was a good deal when it was not, I could have bought a brand new Gucci and Burberry bag at that price. What a rip off. No one wants to feel like they are lied to. (Hundreds of dollars) I'm leaving this one star in exchange for being lied to and you lost my business UE. Buyers be aware and do your research. Will no longer shop here OBVI. read more

Instagram posts are awesome!! I appreciate all! I have purchased many awesome handbags here. I recommend highly

This store has such cute designer items for cheap! They have such designers as Diane Von Furstenberg, Free People, Hudson Jeans, True Religion, French Connection, and BCBG. In addition to clothes and shoes, they have accessories such as purses, wallets, and jewelry, including a few items from Tiffany & Co. I eyed a cute Chanel tote and a black Balenciaga city bag behind the counter for a very reasonable price considering how much they are originally. Sample prices that I saw: Hudsons for less than $40, and a Free People dress for $30. The saleslady was very friendly and nice. If you consign with them, you can get 50% cash or 60% credit- not a bad rate! They also offer a 30 day layaway program for purchases over $100. read more

If I could give ZERO stars I would. I have been selling close to Urban exchange for years. In past years I've brought a lot of lulu lemon and vintage and newer designer pieces in beautiful condition and they all have been bought by Urban exchange. Last weekend I stopped in and brought some beautiful pieces by Rag & Bone, AG jeans, and some other high quality pieces from Nordstrom and Intermix. Nothing was purchased. The last few times I've been there a particular woman has been the one to go through all of the clothes and she never buys anything from me although the stuff I bring is better than what they already have on their racks. These experiences have made me not want to make the commute to Urban Exchange after they have continued to waste my time and my gas. Do not sell here, it's a complete waste of time and energy. read more

I scored an amazing metallic Gucci bag here. I saw it advertised on their Instagram and knew I had to have it. The woman helping me gave me all the information about the bag's authenticity and said they hire a third party to authenticate all their designer bags. I was thrilled to leave my Scottsdale trip with this bag in hand! read more

As a consignor, I was very disappointed in this place. I brought in expensive designer clothes, like new, and they were priced extremely low. After several months I came to pick up a check for what sold and got $25 for the sale of a $400 new dress, $75 top! That didn't even pay for the dry cleaning! Next time I will just give them to the Salvation Army! They treat consignors terribly...When I went to pick the items that didn't sell up, I had to look through the whole store to find them myself. One was not there and I was told they were not responsible! So I got nothing for that item, but it was no loss for them! She didn't care and I got no apologies. She threw my $150.00 designer blouse, that didn't sell, into a bag all wrinkled. When you bring things in for consignment, they have to be on hangers and cleaned but when they are done with them, they don't care how they are returned. Other consignment shops give a much better return and treat their consignors better. I would not come here again! Consignment shops would not be in business if it wasn't for the Consignors...Maybe they should be nicer to the people who keep them in business! read more

While you can find once in a while cute designer clothing for a good price and In great condition I feel like most of the time items at the shop are overpriced. Recently when I visited the store I realized that condition of the clothing they take In is terrible and significantly decreased yet the price tag is still quite high. Some of the Tops had stains,rips or armpit sweat stains which is pretty disgusting as I would not put this kind of clothing out on the floor for sale. They used to have better clothing selection and most importantly clean clothing up for sale. I do agree with another reviewer on here that majority of the clothes there are good will quality. That's such a shame though as I truly loved shopping at this consignment shop before. read more

So happy someone recommended me here! Kevin was so friendly and helpful!! The store was also super cute and has some good finds! I had to run out and he offered to put my items on hold so I could pick them up at a later time. read more

I got a coach purse here for 90 when it's 590 I'm stores! The employees are great and very nice great prices and a very nice store layout if your like me I like a nice small store so I won't get overwhelmed but ya it's A great store stop bye Are family's yelp account read more

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I've been visiting Urban Exchange for about a year now and it's hit or miss at best. They have an assortment of items: shirts, jeans, active wear, jackets, shoes, sunglasses, purses etc. Overall, the quality of the clothing and sunglasses is okay. The shoes and the bags on the other hand, often times look incredibly worn down. Similar to quality you'd see at a yard sale or goodwill. I've sold a few designer bags there and I was offered me a price for it within a few minutes. They say they authenticate their purchases but all I saw that sales associate do was google a description of my bags and offer a price- buyer beware. Sometimes you can find a killer deal on an item that's in excellent condition but that is very few and far between. read more

I have never been impressed with the clothes and shoes they sell in this store. Everything is outdated and looks very worn and faded. It's like shopping at a garage sale, but way more expensive. I did find one dress a few months back, but after wearing it once, the seam fell out. I brought in a bag of clothes to sell to them and they rejected all but one of my items and said that they were out of season. Seriously? Everything in this store is out of season! By years! I haven't seen clothing like this since the early episodes of Friends. I mean, come on. No thank you. read more

If I could give them negative stars i would because even one star is way too high of a rating for the scam they are. I would always sell my designer items with them. I've sold Prada, Chloe, See by Chloe, Tory Burch, Celine, Rag and Bone, Vince, Emilio Pucci, etc to this store. Like 3 or 4 days ago I took Celine sunglasses, See by Chloe skirt, Rag and Bone blazer with leather trim, Vince shorts, and Tory Burch flats and purse. The Tory Burch purse was the Half moon gold bag retail $498 and was like new. They told me they would sell it for $99 so that they could only pay me 30% of that which would be $30. So I sold everything. Today I see their Instagram they are advertising that same bag I sold them for $199. Double what they told me! So I confronted them about it and commented regarding the scam in their post. They deleted my comment and sent me a message saying they were sorry about the confusion and that I had the option of consignment instead. First of all they never told me about the option of consigning (you leave the item for them to sell them they give you half what it sells for instead of them paying you 30% upfront). Second they didnt even offer to pay me the full 30% of the $199 they are actually selling for to make up for their so called "confusion." Third they do research while you are there selling your items to see how much they can sell it for and what they can pay you so there couldn't have been any confusion. They are just greedy and lied to me to get more money out of the bag. Which is such a scam and shame, if I were you I wouldn't do any business with these people and don't sell your items to them or even consign because if they scammed me they will scam you too. Who's not to say they will tell you they sold your item for less than what they tell you and pay you less. BEWARE! STAY AWAY! UPDATE: THEY DELETED THE POST FROM THEIR INSTAGRAM SO NOBODY COULD SEE BUT I SCREENSHOT THEM BEFORE THEY DELETED SO HERES THE PHOTOS read more

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