Tyler did a great job at communicating by text promptly, and answering all of my questions! He…read moreHelped me decide quality and color.

We ordered around 1000 sf of carpet for 4 rooms in our home and 350 sf of plank vinyl flooring for…read more2 rooms. Don Hyde and his son installed the plank flooring and did a great job and cleaned up everything. very impressed by the finished job. Would highly recommend them. The carpet was also installed by a 2 man team and did a great job. Flooring America will always be our first choice.

Cory Mohr was so easy to work with and made the process super simple! We ordered carpet to be…read moreinstalled on our closing day for our new home and we were able to go to the huge and beautiful showroom to see what flooring we wanted (he was able to match a color we had found in a different brand to a Shaw carpet of much better quality). We were able to even test out the padding to see what a difference the better pad made. The install was done very quickly and was great!! They sent a team of 6 guys and they were in at 8a and out by 3p for 1700 sq foot of flooring. VERY impressed with Royal Flooring, we will definitely be using them for future flooring needs!

Customer service is non-existent. Lack of follow-up on…read moreafter install service requests. Do yourself a favor and head across the street to another provider. Service is like night vs day.

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

ProSource is place where contractors send you to check out flooring, tile, backsplashes, carpet,…read moreetc. If you want to see pretty much every option for your home IN-PERSON, this is the place to go. They have tens of thousands of samples from hundreds of lines/manufacturers. And you can see, touch and feel them all, if you have the time. The selection, as I said above, is very large, almost intimidating. If you don't have a good idea of what you want, I can see you getting lost. However, they do have great staff that give you one on one attention and can help give you advice and help you figure out what you really want, or really need. The only real drawback is that there are price "codes" on everything, not actual prices. You can ask for selections in a price range, but until the order is set up, you really don't know the cost. This can be intimidating and disappointing when you realize that something you instantly love turns out to be way out of your price range.... In summary, ProSource is absolutely the best place to interact and sense what flooring/walls, etc are available without trying to divine it from a picture or written description. Unless you're absolutely sure of what you want, allow yourself enough time to see all the options...

I was referred to this store by a local builder. I worked with Russell to pick out flooring (luxury…read morelaminate and carpet). While in the store, he highly recommended that I use Carlos from Innovation Flooring for the install. Russell said Carlos was probably one of the best installers he'd ever worked with and how he'd gone to this wealthy individual's home where he did a complicated carpet pattern to perfection. I even asked about if there was an issue and Russell assured me that it would be resolved quickly. (I have had flooring done before in which the workers had to come back and fix things so I was extra cautious about how the install would be done and how issues would be resolved.) I was specific that the install would have to be staggered (because that's a common install error) and I wanted the floor to be level (ie "flat" as Samuel was sure to point out). I hired Carlos to do the install. I gave him the same requests as what I told Russell. It took him 3 months to finish the install. 3 months! While he was here, I asked about the subfloor and if everything was ok. He told me there were numerous loose screws and that he'd fixed them. Not once was I told there was an issue. I even stood near where the now issue is and said it felt off. Carlos told me he'd fix it. Recently, I went to sell my house. I found out that the install was not done correctly. I contacted ProSource and Carlos immediately. Samuel, from ProSource, came out to look and admitted the floor was not done to manufacturer requirements. He even asked if I'd like to use their inspector to look at the floor. I already was speaking with an inspector and I would never use ProSource's. When he returned to the office, he sent me a novel email about how any corrections would be on me. At my cost. I would absolutely never hire anyone affiliated with ProSource. I would not purchase from them! I wouldn't trust them at all! To know you're doing an install wrong and then tell the client it's on them to fix it is absolutely not acceptable. I've hired so many contractors and I've never had the response that ProSource gave me. I'm shocked that this is how you run your business. PS paying Google not to post your negative reviews? Funny how that's the only site actively suppressing my review on your business. Update: had an inspection done. From the results and Carlos' own narrative, it would appear that he did ZERO prep work.

I am very happy with the service I received from Scott and his staff, and I love my floor! I have…read morea 100 year old house, and as things go, nothing is every straight forward. They did a good job of trying to work around all of the challenges an old house presents.

From the owner: Beautiful flooring at warehouse prices.read more

James was very professional. We were buying carpet squares…read morefor our lower level family room/office. He was helpful to us as we made our decision. James came to do measurements & again was very helpful. James is so polite & pleasant to do business with. We are completely happy with our "New look"......money well spent!! Dwaine & Kay Francis

Great service over there and good prices. Nice range of products. We've done carpet and lvp so far…read moreand more to come. Sales guy Kyle gave great advice, solid communication, and install went well. Highly recommended.

I Called Jones Professional Carpet Installation and Repair to come out and re-stretch some carpets…read morein my home. They were nice on the phone and ready to try to accommodate my expedited scheduling requirements. They committed to a time on a Saturday and were on time as they committed. A crew of three. The work was done quickly and below budget. They did good work too. Thanks to their crew for doing a great job! I would recommend these guys.

From the owner: Carpet install commercial n residential,specialize in flooding restorationread more