One of the managers reached out following a so-so facial experience and invited us back. It was…read morelike night and day, with zero product pushing from the esthetician and a much more relaxed experience.

I love this place!! Manicures amazing, brows amazing, massages to die for! Love everything about…read morethis but they could use get ready rooms after service. Everything else amazing!

Such an amazing experience with Sameera at Skin House. I booked the Glow Reset with dermaplaning…read moretwo weeks before my wedding and it was the perfect pre-wedding treatment. I left with radiant, glassy skin and felt completely wedding-ready. Sameera is incredibly skilled and takes the time to tailor everything to your skin while also educating you along the way. The entire experience felt relaxing, elevated, and results-driven. Highly recommend if you're prepping for a big event!

I've been coming to SH monthly for the past 2 years and it's transformed my skin. When I started…read morecoming in I was struggling with congestion, acne and overall angry skin but after seeing their wonderful estheticians my skin is clear, glowy and I feel like I know how to manage my skin. Mercedes is wonderful and I look forward to seeing her every month. She took the time to understand what my skin likes + doesn't like to make sure I get the best treatment and a routine I can take home. Highly recommend Mercedes and the rest of the Skin House crew.

I really love the massages here, I'm pretty sensitive, and Tho is amazing at an actually relaxing…read moremassage that gets your knots out. The gift card policy, however, is suspect and illegal. I received a gift card on 5/15/24 via email at 8 pm for my birthday. It clearly stated there was no expiration on it. When I went to use it today, the receptionist stated that gift cards now expire after one year, and that my gift card, that I tried to use on 5/15/25 at noon was expired. It literally was slightly less than one year after it was emailed to me. She said she would make an exception but no exception should have been needed. It's not legal to have a gift card only be valid for one year. https://www.ncsl.org/financial-services/gift-cards-and-gift-certificates-statutes-and-legislation

I had an amazing hydrodermabrasion facial that left my skin incredibly soft and hydrated. I would…read more100% come back for another!

Definitely recommend having an experience here!…read more The place is CLEAN and so quaint! The beds are heated and the blankets are so soft. I was impressed with the quality of everything! My aesthetician was Alice and she was so respectful and thorough with her work. You can tell she puts a lot of care into each step of the process. Make sure you bring cash for tips as that's the only form that's accepted. I won an alpha hydroxy facial through the IG giveaway and enjoyed it! The extraction portion is a little painful, but it makes sense why as it is unclogging your pores mechanically. It's worth it though because your face feels so much cleaner when you leave! Phyllis, the owner, is also so lovely! She accommodated my crazy work schedule when booking my appointment.

I found Zen Skin Spa on Yelp while searching for estheticians. After reading the reviews, I…read moreinstantly scheduled an appt. The schedule was booked solid for many days leading up to an available slot. However, it was totally worth the wait. I received the Alpha Hydroxy facial with Phyllis. It was every bit of amazing! Phyllis took the time to listen to my concerns and focus on just that. She also explained things every step of the way as she performed my facial. The extraction are painful but Phyllis was able to remove every black/ white head from my entire face with no scarring left behind. She gave me a cleanser as well as day and night creams after my treatment that have worked wonders on my face. I will be returning!

I had a fantastic experience with Alyssa at the spa. She presented herself not only aesthetically…read morebeautiful but friendly and knowledgeable. I was well informed of my impending procedure. I could barely feel the pinch the needles for my xeomin injections. Alyssa thoroughly explained the medicine used in the injector and its after effects, if any. I will definitely return to Laser Away and Alyssa in Center City Philadelphia on Walnut Street. I Am For Sure One Satisfied Senior!!!!!

My experience was horrible you can't trust nothing at this place. I paid 1847.00 for horrible lips…read moreinjection with scaring and no Botox when, I paid for 80 units. The asia lady there was horrible didn't do what I paid for. Also they don't understand why you have to upgrade for if the men are low class

STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

I honestly feel bad giving a lower rating because Skin Laundry as a place is wonderful. The staff…read morewas incredibly kind and the service itself is a total 5 out of 5. I went in for the $50 first-time promotional appointment. I arrived a little early, as recommended, and there was a bit of a wait. Totally understandable since there seemed to be only one person running the machine at a time. They take before photos in case you end up doing multiple sessions. The pricing is definitely on the higher side and they do encourage memberships, which I get, but for me it all depended on whether the treatment actually worked. Here's where it wasn't so great. They did warn me I might break out a little after. I was expecting a small purge, but what happened was much worse. My skin reacted really badly. I developed increased hyperpigmentation even though I originally went in to treat it, and my skin barrier basically crashed. I didn't expect that at all. It started the very next day and took about a month for my skin to recover, and I didn't change anything in my routine. I'm not new to skincare or treatments. I regularly get things done in South Korea like Thermage FLX, Pico laser, Fraxel, and IPL, plus injections like Rejuran Healer. I know how my skin usually behaves with lasers and energy-based devices, and this reaction felt completely out of left field. If the treatment had simply had no effect, that would've been fine since a lot of these things take time. But the effect was genuinely negative for my skin, and I still don't know why. I don't think I'll be back. That said, if your skin type responds well to their treatments, the service and staff are amazing. Just be cautious and really listen to your skin.

I went to Body and Beauty Lab to get a hydra facial from Unique! This process was amazing! Unique…read moreexplained each step in the process for the facial, this was one of my first facials and I had no idea there were that many steps and each step I could feel my face getting cleaner and cleaner. Unique's conversation made the appointment more enjoyable; Will definitely be going back, that day I had so many compliments on how healthy my skin looked!

I was given a drug I did not approve. There was no conversation. I learned of the switch when I…read morepaid. Furthermore, I had a bruise and some concerns. I contacted B+B by phone and text. Zero response other than make an appointment for 2 weeks from now. Disappointing and concerning Is give zero stars if an option.

Best choice I ever donw to my skin was going to this spa. I never have acne until 2 years ago. I…read moretried many products, from high ends to drug store ones, went to many spa but nothing worked. My acne just getting worse and worse. I found this amazing spa on Google and called them right the way. 2 hours later, I showed up and started my amazing skincare journey. My skin was TOTALLY CHANGED after 2-3 times visiting, never feel that good after few years struggling with Acne and acne scars. Just want to say THANK YOU so much ! Highly recommend this place for everyone. Affordable luxury spa!!

Best acne facial in Philadelphia. A small shop that gets big results in South Philly.read more