I can't say enough nice things about this place. Hair services are consistently excellent. Stacey's experience and dedication to her clients and her salon are evident in every single detail. She takes everything I say into consideration and uses her professional lens to interpret that into perfect hair, every time! The whole team is excellent and she does an amazing job delegating so you're always in good hands. They keep excellent records of your visits, services, products you've tried and enjoyed, etc. Appointment management is incredibly easy and they are consistently accommodating and helpful. The atmosphere of the salon is relaxing and very well kept. The retail space is well curated and enjoyable, and she brings in products she truly believes in and wears herself. The in house café is also a lovely addition and is equally well curated. Location is easily accessible and there's almost always parking right out front. Pricing is transparent and reasonable. The team-style business model means you're never being pushed into a service for a higher commission rather than your benefit, and everyone on the team is on the same page (no competing for clients, etc). Every visit, I feel well taken care of from the moment I walk in to the moment I leave, and fully trust all of the stylists to act in my best interest. Cannot recommend them highly enough! read more

Time and time again, wonderful service and a beautiful job done. I've been going for 3 years and will be back in just a couple weeks. I love the reception, as well as Stacy, Katie & Breanna! I am enamored with my balayage. Thank you, Urban Salon! read more

Quite literally the worst service I have ever received. I have has several friends yelled at by the owner. Would never recommend going there, they do a horrible job. Extremely fowl people. read more

Say Whatttt... needing My roots done ASAP ( I thought it was a great Idea to go go grey... nope!) Stacey came to the immediate rescue. I've never even had my hair done at her salon but when I saw she was doing DIY root touch ups I called. She was able to do a virtual consultation. Needles to say she nailed it! So very grateful, and looks like I found my new salon! Oh and I purchased her new hair care line, my girls and I love it! read more

I've been a client here for nine years and am very pleased. The staff is friendly, knowledgeable and aim to please. I regularly have my hair cut, colored and sometimes straightened. I'm always pleased and get lots of compliments on my hair. If you missed breakfast or lunch, they have healthy snacks and drinks to buy. It's great! read more

I've been salon hopping for a few months, trying to settle on one. This was my first visit to Urban Salon Team and Sunnie was my stylist. I don't have the easiest hair to style but she listened to my concerns, offered suggestions, and gave me a wonderful cut. The price was more reasonable than most I've visited lately and I will go back. read more

Being greeted by Cookie is always a complete joy. In the months that I have been going to Urban Salon my hair health has improved immensely. I have also fallen in love with their signature scent, Urban Fresh! I keep a constant supply of lotion and candles at work and at home. I absolutely love it! Also, if you go, ask for the Moroccan Oil hair treatment. You will be pleasantly surprised! read more

I've been getting my hair done at Urban Salon for over a year, I always love the way my color turns out, they really listen to what you want. I just went in to get a new short look and it looks so amazing! Katie is incredibly talented!! I've also recommend this salon to friends and they have had similar experiences. read more

I love this salon! Bradley is very nice! They stylist are very nice too! It is hip and fun! I had a great time. They are very friendly, and I feel like they really cared about me and my hair. read more

I had booked another salon (Studio Bellizza) for my wedding 4 months in advance. 3 DAYS BEFORE MY WEDDING the owner sent me the most condescending and rude email stating that she had no idea about the time, date, and location of my wedding and that she would not be providing her services for my wedding and would reopen her salon for other clients. I had previous emails from this woman confirming my date, time, and location. I called Urban Salon Team and they fit me and my 5 other ladies right in! When we walked in, we were greeted by the owner, offered champagne and water, and treated with such professionalism. They did a fantastic job with my wedding up-do and gave me an extra hair spray, Bobby pins, and a free lip stick. I would absolutely recommend this salon for anyone in need of wedding services. read more

This place is a GEM! I've been coming here for almost a year. They are so creative and work tirelessly to make your beauty vision a reality. They are so so invested in their customers here. I personally see Katelyn. She is professional, talented, and so kind. If you want to be treated like royalty and spend hours in a loving environment, COME HERE :) xoxo read more

I discovered urban beauty salon by mistake. I had went to the chop shop before I moved and then after moving back, went back to the same place. I was unaware that they had moved, at first I thought they had renovated, my mistake. After being informed that they had moved and where to find them they said "We wouldn't want to take business from them BUT we can accommodate you". Please haha. I didn't want to move my car and re pay a meter so I decided to give it a try. They had a nice setup inside, maybe just the refreshing new layout made it that way. My hairdressers name was Brianna, maybe, I'm bad with names. Anyways I was getting a short cut mohawk done, I said buzzed on the sides and 1/2 inch on the top. I made the mistake of saying "military length" and ended up with a crew cut fohawk, fixable, not a big deal. After she fixed it she said we should shampoo it to clear the hair away. Deep down inside I knew this tacked $10 on to the price, usually it's an option. I went with it and she got my vision the second time around. It looked good there, 2 feet away in a mirror. Let's put a pin in that. She asked if I wanted product in it as usual and as usual I said no I just got out of work, I'm going to shower when I get home. Good enough. The cut was $30, $10 more because of the shampoo. I'm used to $20 cuts or less. I leave a flat rate $10 tip for hairdressers, 30% isn't bad right? Well I got home and was looking close in the mirror and noticed she trimmed one side of my sideburn/beard more than the other, being ocd for balance this was a little bothering, my problem right? She also missed a few random hairs in the front which I would think is hard to do with clippers. Maybe I'm just nit picking but I could have done an equal job with a home clipper kit and sliding in the shampooing just rubbed me wrong. I also signed up for the automatic booking thing and 6 weeks doesn't seem like very long in between haircuts. In closing, I expected more for $30, I'm a guy, our hair is easy. Shaving off the sides and trimming the top is trivial. I'll take the 50 cent loss next time and go to chop shop. read more

I think the best testament to the how much I love this salon (and Stacey) is that I fly from Colorado (whenever possible) to get my hair cut and colored by Stacey. Living in CA and CO, I have spent many years trying to find a skilled stylist and colorist for my blond (really it's greyish) curly hair.... it's been hit or miss. I can count on loving my hair when I go to Stacey.... She is amazing and I would highly recommend this salon. I assure you, the UST are pros and will do an amazing job. read more

The proof of a good cut is how it looks days later. This was my first visit to Urban Salon Team, and the cut I received resulted in poor symmetry (she didn't check), uneven layers (she did not show me the back), and was cut shorter than I asked (an inch is an inch, not three), Before the cut, the stylist spoke to me very confidently. She even talked me out of a suggestion that I made, so I trusted her expertise, but that was a mistake. I won't be back. read more

Terrible. Worst haircut I've received in my life the lady completely ignored what I asked for. She cut it WAY to short. Avoid this place at all costs. The hairdresser needs to be fired. Terrible service. read more

I wish I could write a terrific review for the mere fact that the stylists at this salon were very welcoming, kind and patient. I came in requesting a transformation from my natural dark brunette hair to a cool pearly-beige blonde ombre-balayage. I was expecting the most professional results given that I purposefully chose an upscale salon in town. Sadly, despite the fact that I repeatedly emphasized my desire for a COOL blonde shade, not to mention the fact that I showed several photos of what I was hoping to achieve, the resulting color was abysmal. I had to have my hair re-colored three times. The first time the resulting color was too dark to notice a contrast between the tips and the roots. The second time the resulting color was a solid mass of brassy orange. I went home in tears. I called the next day and Stacey (the salon owner) agreed to have me return to attempt to fix the coloring job. She was very kind and confident. I returned and Stacey herself spent hours trying to fix the orange mess. She was extremely patient. I thought she had understood the shade of cool beige blonde that I was wanting. As she washed the dye out of my hair she was very enthusiastic saying "You're going to love it!"... That statement made me think I was obligated to love it. This time the resulting shade of blonde was an unnatural yellow. By this time I was too embarrassed to complain any longer. I sucked it up, paid another $50 for hair products that I did not even really want, and left with a smile and many thank you's. My 18 year old daughter just fixed the color here at home. She bought the right shade of cool toners and my hair is no longer yellow. It is upsetting that after all the money I paid, in the end, my daughter could have done a better job here at home. They are all very nice and kind stylists but I will never return. I lost a lot of money on this endeavor. read more

This place rocks. I'm devoted. Their standards are consistently high. I've never loved my look this much before. Stacy, Katie, Bradley and the whole crew are the nicest most talented people in Burlington. Both my daughter and I are regulars. It's fun and a very positive experience. read more

I am new to the area in the last year, i have been to many salons in order to find the whole package. Every salon i visited was missing some element. This salon is truly a team. A team that cares about your your overall visit to the salon. The enthusiasm for their craft and the professionalism they conduct are far above any other salon. I like to know that i am not just another number in the personal salon without compromising the professional side. The owner, Stacey makes a point of trying to connect with all the clients while making sure her staff is technical and professionally prepared. I would and have recommended this salon! read more

I love the Urban Salon Team! I have had my hair cut by a few stylists there, including the owner, and they are consistently fantastic. There is a range of prices, which is also really practical--its affordable for everyone. They listen to what you want--and that's what you get. I am loyal to Ashley, who does an amazing job. I am always comfortable there and I aways leave happy with healthy, beautiful hair! This place cured me of the anxiety I used to have about haircuts! read more

I have been going to Urban Salon for 2.5 years. Love both Stacy and Katie. My color always looks great. My hair looks great when I leave and I can also make it look almost as good myself. Stacy gives excellent instruction on styling so that I can achieve the same look at home. That is invaluable. read more

I have been delighted with the service at Urban Salon Team. Their staff is warm, friendly, knowledgeable and professional. I was looking for a safe and healthy solution for straightening my hair, and Stacey recommended a Thermafuse treatment as an ideal solution. I have been nothing short of thrilled with the results, and I just had my second treatment (the first lasted nearly six months). It's expensive, but worth it...I can't remember when my hair has been so healthy or manageable in addition to being straight and frizz-free! I would not hesitate to recommend the ladies at Urban Salon Team if you need expert advice on any hair dilemma. read more

Good skill and style, poor customer service and transparency. Would recommend with reservations. Be sure to clarify services that you will be receiving, cost, maintenance, etc. If everyone is on the same page you will probably be happy. If not, don't expect Urban Salon to attempt to rectify the situation. read more

I never actually stepped foot in the Salon, but I have seen it from the street since it is right across from my bank. I was trying to find a salon that I could go to and this one popped out in my mind as having a nice look. I called to make an appointment and when asked what I was looking to get done I said that I wanted a color. She then asked if I also wanted a cut, and I said, "It's a possibility but I wanted to find out what the hair stylist thought of what I wanted to get done." She then immediately and very rudely told me, "Well our time here is VERY valuable, so you are going to have to decide if you want the cut or not." Very taken back I finished up making the appointment, but then called back and canceled. I have no intention of ever going to the Urban Salon Team or suggesting them to a friend. read more

I also salon hopped when I moved to town. I sadly visited Indigo and when I had asked for an experienced stylist I was given a young girl who said she still lived at home with her parents. Anyway, she messed my hair up so bad that I tried the Urban Salon Team to have it fixed and have gone there ever since. (It took one year to undo the damage the Indigo stylist did to my hair.) I use Stacey the owner who is a very talented stylist. She listens and remembers what I like regarding my hair. She is one of the more expensive stylists there but for me I'm willing to pay it. She's easy to talk to and does a GREAT job. (I only have my hair done about 4 times a year and don't use product or style it in the morning, so I need a really good cut so I can wash and go and still look presentable/professional.) I have had cuts, color and highlights at a variety of different appointments and have always been pleased with the results. I also have my brows waxed here and am happy with the results. In the past at other salons I've left with a "clown" face from my skin being peeled off with the wax. Not so here. Anyway, there are a variety of different stylists who have different price ranges to accommodate customer's budgets. I would highly recommend The Urban Salon Team for your hair styling needs! Oh, last thing... Stacey also is able to recommend different shampoos or conditioners according to your hair and needs and they really have made a difference in my hair. Again, a little more money than the grocery store, but well worth it. Plus they have a customer loyalty program where you can receive $ off after purchasing so much in products and shampoos. And no pressure from the salon to buy if you don't want to. :D read more