Urbanex: Deceptive sales, fake service records, ignored complaints, and harassment once you cancel.
I regret ever signing up with Urbanex. I canceled my service just two weeks in due to broken promises and incomplete work--and they've responded with nothing but aggressive collection efforts and total silence when it comes to customer service.
Here's what happened:
A door-to-door sales agent used a clearly scripted pitch, falsely claiming Urbanex was "currently servicing a neighbor" and that they were "the only pest control company that treats soffits." That last part is provably false--it's even used in their recruiting content here: https://www.instagram.com/team_urbanex/reel/DMvWHEARAy-/
I agreed to initial service, but the technician never completed the job. He and I agreed he would return to treat my garage interior (I had to leave shortly after he arrived). As instructed, I texted him directly to coordinate the follow-up and to "discuss some issues." He never replied--and then falsely logged that the garage had been treated.
I sent two detailed emails to service@urbanexpro.com, explicitly stating that the technician's notes were inaccurate and that the service was incomplete. I received no reply. I also texted their local number (919-533-4695) and emailed a formal cancellation and refund request to raleigh@urbanexpro.com. Again--no response.
I then called to cancel. I explained that they failed to deliver what was promised. The person on the phone dismissed my concerns with a "tough luck" attitude and charged me a $175 cancellation fee anyway.
I filed a formal complaint with the North Carolina Department of Justice (NCDOJ). That complaint was forwarded to Urbanex and I was copied. They have never responded to me--and as far as I know, not to the state either.
Instead, they've continued to send:
* 3 mailed letters
* 10 text messages
* 5 phone calls
* 10 billing emails
All threatening collections within six weeks.
I have opted out of texts nine times, per their own policy, and received confirmation each time--yet they keep re-adding me to their marketing and billing queue.
About the Company:
Urbanex Raleigh, LLC is a North Carolina LLC formed in December 2024. It is a subsidiary of WOLF SERVICES, LLC dba Urbanex, headquartered at:
230 Great Circle Rd, Suite 210, Nashville, TN 37228
Their North Carolina office is located at:
2210 Page Rd #103, Durham, NC 27703
Their phone numbers include:
* (919) 800-0281 -- used for live agent calls and payment demands
* (919) 533-4695 -- used for persistent text messaging
Emails used by the company include:
* service@urbanexpro.com
* raleigh@urbanexpro.com
* billing@urbanexpro.com
Company website: https://www.urbanexpro.com
If you're considering Urbanex, do your homework: look at Yelp reviews in other states, and look closely at the Google reviews in Raleigh. Many of the early glowing reviews appear to come from individuals who also appear in Urbanex's own Instagram recruiting posts--in other words, their own sales agents reviewing the company they work for.
Urbanex doesn't respond. They don't fix problems. They don't honor agreements. They just pursue your money, with relentless pressure and zero accountability.
Avoid this company at all costs. read more