Prompt service delivered by a professional technician. I called Urbanex and within one day their technician was at my home. Francisco is the name of the technician who provided the service and he did an outstanding job as usual. Thank you Urbanex. read more

Stay clear! Be cautious by their neighborhood canvassing door to door sales tactics. Someone from Urbanex came to my door one Sunday afternoon as they were canvassing the neighborhood. I agreed to a one-time same day treatment service. I mentioned several times that I didn't want to be signed up for a recurring subscription. I digitally signed a form on his cell phone (obviously difficult to read) to process a $100 payment for the same day service. Four weeks later I get charged another $55 fee for an unexpected upcoming service. The sales guy never mentioned that I was locked into a one year subscription and would be billed monthly and there's a pricey cancelation fee. I called and left multiple voicemails with no returned call. I sent emails and text messages saying not to come back out and cancel whatever contact they set me up with. About 5 days later I get a message saying it will cost me $200 to cancel the contract I'd been issued. I feel deceived by their unclear and manipulative door to door sales tactics. read more

Rudest door to door salesmen around. Knocked on my door and started knit picking everything the pest control company. We currently use and things around my home. After I told them I wasn't interested, he started to get loud and said I just wouldn't support a local company. I told him he was starting to become aggressive, and they both started laughing at me. I told him to get off my property immediately and they laughed the whole way down the driveway, mocking me for calling them aggressive. read more

Door to door sales. Durham, NC They scammed right from the begining promising discounts and service. I agreed to the first service and handed the guy my credit card to pay for it. ($50) The next day they had charged the full service on my card with no discounts($650). I sent an email as they did not do what I had requested. No reply so I sent a second email. No reply. I finally called the office in TN as I did not have the local number as no information was given until I spoke with Victoria. She gave me my discounts, apologized but didn't fix the schedule as I requested. After finding a dead bird and a dead bat in my yard I called and told them to cancel as they were using the wrong chemicals. Also, all the bees are gone. It was then I was told I had to pay a $200 cancellation fee. There was never a contract mailed, emailed or put on my online portal. Only when I questioned it was I sent a copy of the page I signed for the first service which was actually for the full contract with the cancellation fee on it. Very deceptive selling and accounting practices along with chemicals that are dangerous to the enviroment. They also don't answer their emails to specifically say it was beyond the 3 day window to cancel. I understand that I signed the contract under false pretenses but the killing of animals is beyond that. It needs to be dealt with. read more

Pest control services; I was not looking for a service, they talked me into canceling my current vendor to sign up with them. They are a lot more expensive but we were assured we would be extremely happy. This turned out to be all lies. After they get you to sign up they do 1 service that same day and they put on a good show, then after that you're nothing to them. If you try to get them to honor what they said they'd do they lie even more if you can get them on the phone at all. Good luck getting your money back, too...they are also masters at deceit and deception. I reported them to the BBB as many others have, but they are snakes.. and they know how to keep the A+ rating.. lip service and lies lies lies.. I have posted a recording to You Tube that records them in action... DO NOT USE THIS COMPANY--YOU WILL REGRET IT. read more

This company is the worst pest control company I have ever done business with. After a month I realized who these people were. If they come knocking on your door, I would quickly tell them to get lost and never come back. Everything they told me was a lie! False promises, False prices, etc. etc. Take my advise and run! In the end, I had to pay $300.00 to close my account. I felt like I just got SCAMED! read more

I'm extremely disappointed with this company. I signed up for their service specifically because they claimed they would eliminate bugs around my home and remove cobwebs near the roof using a special sprayer because I can't do it myself. That promise is what convinced me to move forward. After two treatments, I saw no improvement and brought it to their attention. I also asked why the sprayer was never used as promised. Only then was I told it had been broken the entire time, meaning the main service I signed up for was never provided. When I called to cancel and explained the situation, the representative said I will need to pay a $150 cancellation fee, even though they failed to deliver the service I was sold. That's unacceptable. I would not recommend this company to anyone. They did nothing they promised and still charged me to cancel. Stay far away. read more

Francisco came and sprayed our house today. He was very professional and very customer oriented. He was respectful to the property and explained everything thoroughly. This is our first service with Urbanex, so I can't really speak on anything else at this time. But I would definitely recommend Francisco with Urbanex. read more

A salesman arrived at my door claiming he could get rid of all bugs including flies. He said he could refund me $159 for my current service and wouldn't charge me until next time they sprayed. Since I had a house full of flies. I accepted. Salesman left, the worker showed up to spray in and outside and he did. When I asked him if that is the spray that could kill flies, he said no and retrieved 2 "fly bags" from his truck and pointed me to the instructions for use and left. The fly bags stated it was for outdoor use only. So the salesman lied. I was immediately charged $159, never refunded anything. I called to cancel and they tried fix it by offering them to come out to spray for free. Threatened me that if I cancel now, I'll be charge $150. I asked them to call me back before I decide as I wanted to research if this pest spray would kill flies. No one called me back. Instead, the texted me claiming that they refunded me $159 on 8/11 which they DID NOT, IT WAS A CHARGE OF $159 and then charged me another $150 to cancel service. THIS IS THE WORSED COMPANY EVER. So, they have $309 of my money and I have a house full of bugs. DO NOT USE THEM. I am reporting them to the Better Business Bureau. NO STARS. read more