If you want a gym that gaslights you as a member, go here! Otherwise avoid at all costs. You get roped into personal training and then they can't keep trainers employed and they schedule you when the trainer isn't available; I've been in the training program for 4 months and have not had enough consistency with sessions to yield any results. The childcare is more like a supervised playroom (they don't actually take care of basic needs). They give you misleading or incorrect information. The customer service in general can give you whiplash. You get locked into an annual membership right off the bat, and even if you are the most dissatisfied customer, they'll still keep you locked in. It seems like the employees are not in communication in terms of scheduling and information. read more

I can't say how good this Gym is, about two months in after I join I had issue with my heel and knee, I couldnt cancel because of the contract. My 12 months was over, I went the nexts day and the accounts was already going into renewal, so I have to pay 2 months more and a 60.+ dollars fee that they change as a yearly fee. So please make sure you document on your calendar or on your phone a reminder to cancel two months in advance, or you will be freely giving them 120+ free money. read more

If you try to cancel your membership at this gym they will give a run around. Do not do business here! I wish I had this information before I became a member. read more

ZERO STARS!!!! DO NOT ENTER THEIR GYM! I attended for 45 mins and I'm being charged $500. I paid $10 to work out. This is ridiculous. DO NOT GO THERE!!!!! I will be protesting in person. I asked the employee to explain the paperwork b/c I had only that hour to exercise. He knowingly provided the wrong information taking full advantage of me. He told me I could cancel within 30 days no charge - I called about 15 days later, after attending the gym that one time only, and cancelled. Yet they still want $500. This is TERRIBLE, unethical business practice. read more

Zero stars if I could. I went in to place my membership on a 3 month freeze. They charged me anyway saying I never came in. The manager knew I was going to be in the hospital and unable to get out for 3 months, because we had an entire conversation about it. They were not even check the cameras. He did not document my file as he said he would and know I'm being charged $300. Please do not get a membership with this gym! Do month to month at planet fitness, no hassle. Worst mistake of my life, I should have followed the advice of the other reviews!! read more

I'm so mad that I looked at these reviews so late Im not liking this gym at all its the small things that add up to be a big deal in the end. To start I did a 6 month training contract and it's over by the end of the month( July) but I did not bring a letter ( in person so i'm very nervous on the outcome) I signed up with one trainer but ended up having my session with another trainer (he was great) but it was not what/ who I signed up to workout with. The manager told me that I work out twice a week for a certain price, and I come in a week later, and it's not what I signed up for. Long story short, I just don't like all the fast talking in order to get you to sign on the dotted line. I can't make it until January. The late payment fee of $20 is crazy for a debit card transaction. I've only been a member for 7 months, and I hate it here !!!!!!!!!!!!!!!! DO YOURSELF A FAVOR AND DON'T DO IT !!!!!! read more

I don't even know where to begin. They owners are bullies. They attempt to publicly humiliate you. They won't respond to private email last yet they have time to come on reviews and put you down. My email was entered wrong so I never received my contracts. I was told I gave them a fake email. I'm not 5 I have zero reasons to lie. I have a few medical issues going on. My doctor recommended me to stop over doing it and stop going to the gym. I spoke with my trainer whom I love which is the only reason I stepped foot in their door. She wanted me to give it one last try. She kept everything very light and slow and I couldn't finish without severe pain. I physically can't do it anymore. Upon giving the manager my doctors letter and my personal letter. I was told it couldn't be accepted. I asked for a address to send certified mail I was told there wasn't one. I asked to speak with his boss and there isn't one. I left a google review and received a reply within hours being put down. I have nothing to hide. I do not need to lie. The manager said he's worked with people with my condition and I should be exercising and having physically therapy. That's 1 of my 3 problems. The reply said I hope I'm honest with my doctors and tell them I trained extremely light trying to see if I could continue. Again, I have zero reason to lie. Being spoken to and about the way "management" does is a reason all on its own to not go. Besides unless you're dead or permanently disabled you'll be held to your contract. The doctor stating he recommends I stop isn't good enough verbiage. Please utilize any other gym. They don't care about their patrons. They care only about money. They have zero people skills and refuse to actually help you when you need it. By the way The Edge had zero problems with my doctors note. They showed empathy and I showed them this review and response. It's all about how you treat someone. read more

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I am shocked by the reviews. I've been a member at this gym for two years and I have never had an issue. They were kind and understanding when I had to pause my membership due to long Covid health issues, and welcoming when I returned. Always clean, equipment always top notch. read more

Don't waste your time with this gym, if your looking for a gym with a professional staff your better off looking elsewhere. My gf and I were looking for a gym that had different types of classes and childcare so when we received a flyer from Urge Fitness offering a 3 day trial we thought we'd give it a try. The advertising at this location is misleading from the flyer to the website. Upon getting there the lady who greeted us saw that we were holding this flyer and she still offered us a tour of the club. Once done with the tour she wanted to sell us on a family package which I completely understand but my gf said we'd like to try the club out first, like it said on the flyer and website, she was then told "we aren't offering the free 3 day pass right now because of COVID!" Something that she could of told us before taking the tour! We pointed out that this is the ad your sending out and what is being offered online, she didn't give two shits about their marketing for a free trial. Once we got home she sent an email to Matthew Budden the "Lifestyle Director," (as this was the only email we could find). My gf sent a lengthy email about how she felt about their false advertising and how deceiving the sales lady was. Here's the response she got from the "director," "We appreciate your feedback. We wish you all the best in your fitness journey. Good luck and stay safe out there." And I've included a screen shot of the rest of his replies. Now I know why the sales lady can give two shits when her director acts in such an unprofessional manner. So if your looking for an unprofessional gym to join this one is for you. read more

Urge Fitness - Response to an email from "Director of Lifestyle" - Gyms Near Me - Clementon, New Jersey

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Be careful to ask about training cancellation policy. You will need to provide a WRITTEN letter clearly stating your desire to cancel. Delivered IN PERSON to the club AND it needs to be turned in during hours that a Manger is in club (coaches and other staff will not deliver it for you). This also needs to be done 60 days prior to when you want to cancel. FURTHERMORE, I just noticed I was charged again after the 60 days, so went back into my confirmation email Noel sent me only to read that there was an action step in the email to officially cancel. So even though I turned in a drafted letter stating my intention to cancel (which is what I thought I read was their policy) in mid August - according to them my 60 days is just starting now since they apparently assumed I would not fully review their email (which unfortunately I did not). I wonder how many other people have fallen into this spiral. To be clear, I appreciated the short coaching experience I had and found it valuable. It could be argued for consumer protection that signing out of a automatic payment should be as simple as signing in .... But wait I believe there maybe protections already in place - I am just weighing out if it is worth pursuing. Curious to know how many others may have paid an additional $400 ++ for a service they stopped 3 months ago? read more

Beware of signing the pin pad, ask for a printed contract prior to signing please. Even the "month to month" plan is a contract. I've been trying to cancel the "month to month" training since July and the Family membership since Sept. payments continue to be withheld. Spitefully, I cannot access the 24/7 door pin pad. And even though the private session payments are processed I am told that I cannot schedule a session because none are available on my account. Employees all respond differently when asked for an explanation. Now I must miss a work day because they can only discuss the plan cancellation on weekdays 9-4. There is no transparency, customer retention and the turnover rate is alarming. Also customer service and billing are both handled by third parties. There are much better options available close by. read more

Buyer be VERY AWARE. Demand a printout of Every document before you sign. Their practices are deceptive, and their management team hides behind the name Urge Fitness. Any management team proud of their product or services would be thrilled to post their names and phone numbers so customers could discuss an issue, question or complaint. And the nonsense of "talk to a local person" is useless, because local employees have No Authority to address any issues. All this gym cares about is getting your money. So, forewarned is forearmed. Keep in mind this is not the only negative review. Check Yelp, Google, and BBB reviews; many are Very Similar to this one. PS: for my wife and me to leave fitness classes with two instructors we love, Beth & Kim, tells you volumes about the poor and unethical management team at this company and facility. read more

Please look at all the negative reviews before you consider this place. The gym, itself, is nice. We enjoyed our time there. However, if you want to speak to a manager, forget it. They do not make it possible. They refer you to a generic email box and you get a nasty response from same generic box. I have never dealt with any business, let alone, a local one, that is afraid to speak to their customer. What are they afraid of? If you are proud of your product or service, show your face. There are way too many complaints to ignore. Are all those folks " problem" customers? I don't think so. There is a common theme. read more

Update: since you responded i cant respond to you. I think its awfully silly of you to expect people to join your gym without seeing it. Asking to do a quick 2min walk through isnt classy? Wasnt asking for a free work out or to touch a machine. I guess your members can tell if someone isnt a member by walking through real quick. Glad you were avaliable for a reaponse here, but werent avaliable in the gym to show actual customer service. Im generally not a complainer, i went to this gym today to join. I spoke to a salesman at the front counter. He was VERY pleasant and gave me a breakdown of fees. Didnt seem super confident in explaining the fees clearly though. There was also zero paperwork to give out explaining everything in detail. The gentleman mentioned he could print something up, but it would be a few minutes cause he was the only salesman avaliable and he was covering the front desk. I asked him if i could walk around real quick for a quick tour to check out what they have to offer and he told me no cause they are exclusive and dont want just anybody walking around. I was kind of taken back by this. I just wanted to see what there was, how busy it was at this time and the locker room shower area. I dont know if this is how the company trains its people, but he did try and hard sell me before i left that some fee would be waived today, but not in the future. Honestly, dont even care about the fees, just wanted to see if i liked the place. They managed to actually turn a sale into a person walking out and probably not coming back. read more

The staff is rude. The gym is unkept. It's freezing in there most of the time. No basic gym rules are enforced. 20 years in gyms, and I've never seen anything like this. Impossible to cancel membership. I joined another gym. read more

If you are a veteran "STAY" away from this scam company. This is a predatory business, and the staff has no ethics with scamming veterans! If you expect the staff to be honest, do not believe a word they say. The staff will say and do anything to lock you into their fraudulent contracts. When you try to leave, they will lie and say whatever they can to distort the issue. I visited the gym to view my contract and I was denied numerous times by their management. They deducted $821 from my account without even telling me, even after I requested to reduce the number of personal trainings from 2 to 1 a week. I was billed for 2 months of personal training. The GM told me he would personally train me, but then didn't have the time and pawned me off on his staff. Urge Fitness preys on veterans and is an unethical company. read more

I had a decent experience at Urge Clementon until I signed up for their (mediocre) personal training. Before that, I appreciated the cleanliness and the friendliness of the staff. The person who sold the personal training package to me, Dwayne W., led me to believe that I could only sign up for the 12-month package, even though there were cheaper options available. I've since learned that this is a common practice for him and for Urge, as other members have told me that they experienced the same thing. When I politely asked about why he withheld this information, Dwayne got extremely defensive and loud, and he began yelling at me right at the front desk. When I tried to speak he cut me off and would say things like "I'll tell you when you can speak" and he also said things like "I know what's best for you". His voice was so loud and his tone so sharp that other members stopped their workout and started to stare. I wrote to Urge corporate office about this, and they, like Dwayne, got defensive about the personal training situation. Furthermore - and perhaps more importantly - in regards to how I was treated, they simply said that I must have "misunderstood our staff's sincerity". It was not a misunderstanding - he was yelling at me and speaking to me as though a child. Seeing some of their responses to other reviews on various sites, I now realize that I shouldn't be surprised. Dwayne's behavior is the kind of behavior they condone. I never received an apology on how I was treated, nor offered anything to rectify or amend the situation.There were some other staff members who were kind, like Dave and Janine and Larry - but ultimately Urge as a whole is not a gym I can trust, and I wouldn't recommend that others trust them. I wish I had read the reviews before giving them any of my money. read more

I'm very happy with my choice to join Urge Fitness in Clementon! This place is seriously night and day when compared to Planet Fitness a few miles away, which encourages me to work out more often. The gym is clean, the employees are all awesome, the classes are fun and exciting, the equipment is very high quality and new, and the smoothie bar is actually pretty cool. Another cool, kinda futuristic feature is not needing a key tag since you sign in with your fingerprint. I love having 24 hour access to the club, which is totally worth the extra $10 month, so I can work out by myself at whatever time I want, even on holidays. I definitely recommend this gym for anyone in the area looking for a chill place to crush their goals. read more

This place is a scam! I was a client that signed up under this fake grand opening special. First I was told 3 months of personal training for free and also 3 months free membership after I pay 12 months. Well, I got my trainings but was told is not 3 months but 12 sessions and had to do them all within one month! Then when end of the year came, guess what they said. We never heard of that promotion! Of course none of the original employees worked there anymore, not even management. Why? Because this place is garbage to its employees and lies to their members. I just paid whatever to get out and will never ever go back nor recommend this place. I hope you go out of business. Scammers! Don't fall for their lies. read more

The instant we walked in the gym, we felt so welcomed and comfortable. It's a very family like atmosphere between all the staff and all the customers. It was a struggle to find the right gym but I am beyond thrilled we found URGE. read more

Do NOT sign a 1 year agreement! Did that, worked out twice in 10 days. Didn't like the club, tried to get a refund for the time I hadn't used. Am being held to the contract. Joined another club, am now paying for 2 clubs. read more

Buyer beware when doing business with this facility. They charged me for 6 well beyond the 6 months of personal training that I purchased. Then the told me I had to pay for two additional months. I told my trainer months in advance that I did not want to continue. Horrible to deal with. read more

Horrible customer service. I imagine that is one of the reasons it's always so empty here.

Place is trash. You can see how they treat paying customers by the responses the give on google reviews. I first signed up because they were 24 hours and they were right around the corner from my house, perfect. I signed up after getting bariatric surgery 2 months prior. I told my doctor I wanted to start working out and he said that he doesn't recommend it for at least 6 months. So I went to cancel my membership and the first dude I talked to didn't know his own ass from Jesus and told me at first that I could cancel and then told me he didn't know and I'd have to talk to a manager. So I go in there and they tell me I have to be "permanently disabled" to cancel.. dude what? You're not golds gym and it ain't that serious. Lets not mention the treadmills (all I can do is walk due to my surgery) are unsafe at my weight. So we agreed to freeze my account, fast forward a few months later, THEY WERE CHARGING ME A FREEZE FEE. Are you serious? They're just money hungry assholes tbh. Every time I'd walk in to workout their would ALWAYS be a trainer that got his cert online trying to train me and saying that the way I'm lifting is wrong. Like dude, GO TF AWAY. NO I don't want you to train me, NO I don't wanna be a part of your group workouts. Told you that multiple times. I literally had to call and tell one of the ladies to put it on my account that I don't want to be trained. Also never heard of a gym that charges you to use the lockers, and they don't even give you a lock for the locker you pay for. Will never get another penny out of me, learn how to run a business, you'll get way more foot traffic. read more

1. I was promised no initiation fee. Three months free, five free personal trainer sessions, and the second payment in October since the club opens September first. 2. I was charged more per month than quoted, an initiation fee, the term of the contract started TODAY, meaning I paid for a month when the club is not open, there were no fitness sessions or three free months on the contract 3. I demanded my money back and was treated harshly. 4. I was given an email that is non working for the purpose of canceling since the agent refused to allow me to cancel. According to the contract, I have to send a certified letter before the first 72 hours directly to the club. 5. I complained to the agent who first corresponded with me, making the claims that were previously noted in ads, the BBB, and the State agency covering clubs. 6. When I asked the agent, Hannah to fix the contract she said that is the way it is done. She declined to cancel the contract making me send a certified letter and complaining to the agencies noted. I also had to get a new debit card and stopped payment to the company by calling my bank. 7. This club should be avoided. THE OTHER TWO locations of this company BOTH have F ratings on the BBB read more

Great equipment. Great staff. Very convenient. Friendly and very helpful. Very clean too!

Much like most gyms this one likes to screw you if you try to cancel. Despite canceling well before my annual fee is due they are charging me the annual fee of $100. This is just because it gets charged during my 6o day cancelation window. When I attempted to challenge this, since this is clearly ethically wrong, the manager just didn't care. read more

Do NOT go to urge fitness in clementon. They are the most unprofessional, unaccommodating facility i have ever dealt with. I was such a loyal member, i joined before they opened and went almost every day prior to the closure due to the pandemic. When they finally reopened they were so unhelpful when i asked to get out of my membership due to the fact that i work in Healthcare and directly with covid patients. You think they would care about protecting their members, but it doesn't appear so. For goodness sake we are in a pandemic just let me cancel my membership without giving me a hard time. For months i tried to cancel dealing with very rude customer service attendants at the front over the phone. Multiple times i asked to speak to a manager who conveniently was on a conference call every time i called--yeah i doubt that. I finally find the time to Go to the facility and cancel in person with my 30 days notice because my contract is officially ending next month but NO they have a 60 day policy that no one told me about on the many phone calls i had trying to cancel. The guy i dealt with in person who stared off nice went in the back to ask the director of operations who "in my luck was still in the building at this time!" But when i asked to speak directly to this person i was told " he is the director of operations and has more important things to deal with". Their customer service is horrendous and management is useless as they won't even provide the decency to talk to their unhappy members. when i finally gave up and just paid the cancellation fee and signed the contract they didn't even have purell anywhere in site near the electronic signature pad to clean my hands. Clearly you care about the health and safety of your members. Do NOT join this facility. They will just be assholes and give you a hard time with everything. read more

This gym just opened a week ago! My first time here I was very impressed with how clean it is and how diverse the equipment is! Def recommend this gym $30 a month 24/7 access along with classes... you can't beat it! read more