I had been to Urgent Care previously and got very good service so yesterday when I took a fall, I went there to be checked out instead of the ER. Big mistake. First they obviously don't know the meaning of triage as I.was in major pain when I walked in and it was apparent to all the others in the waiting room who were there for cold symptoms and other less urgent issues. However I sat.there waiting for about 45 minutes before I was seen. The LPN who called me back was not very friendly , tried to get me on a scale and I asked if it was.really necessary.and she just kind of nodded..I then tried to stand up but couldn't. Fortunately physician or NP in hallway saw what was happening and the obvious pain I was in , so she intervened and agreed.there was no need to get on the scale. The physician or NP was very caring and I would rate the experience with her alone a 4.5 as she was attentive and caring. Only thing that she could have done better is introduce herself as I didn't even get her name nor do I recall her asking what mine was. Initial person who worked with me also took me for.xrays and was just not very friendly through the whole procedure of several xrays. She probably could use some.training in bedside manner but also in how to push someone and care for them in a wheelchair. Several times if I had not been watching and picked my foot up, she would have banged it into something. I had to ask her to push me from waiting area back to room as when she called my name she just stood there watching me.struggle with pushing myself straight. Third person I.came.in contact was a male.LPN or nurse, who came.in to put my foot into an aircast. This guy was rude, also had no bedside manner and when I had questions about the aircast answered my question very briefly and then as he quickly turned to leave the room, reminded me that he had given me an instruction manual. I wanted to throw it at him and tell him that people in alot of pain don't necessarily focus on finding page 37 of the manual to get a question answered! (And yes surprisingly they did do a pain scale with me when I first got into the room and I told them I was at a 10 on.a scale of 10). Again, no one except the NP or physician who actually treated me.seemed very concerned about the pain I was in . I also asked this male.nurse if we could use the wheelchair or a pair of crutches to get to the car. He told us they don't have any crutches I could use and if I wanted to get a pair I would need to sign another form agreeing to pay for.them. I asked if I could use the wheelchair and he said, " as long as I brought it back in." Did he think I was gonna try to steal his little crooked rolling wheelchair? By the way, they ruled out any fracture and put me in a walking boot, then called me the next day and told me a radiologist had looked at my xrays and confirmed that my tibia was fractured. It was then they told me to make sure and not put any weight on the foot, after I had spent an agonizing night trying to figure out why my leg was.still hurting so bad if this was just torn ligaments. Also after they were willing to let me walk out using the aircast. This follow up call the next day also reminded me of one very important thing they did not do which is I did not receive any Discharge plan or paperwork whatsoever. Only thing that was gone over with me to sign was one sheet of paper making sure I signed to take responsibility for paying for the aircast if insurance didnt cover it. I have to say I have never been to any medical appointment much less an urgent issue, where you don't leave with discharge recommendations. Again, overall poor service in general. The physician over.this practice should really do.some.training for the staff on customer.service, person centered planning, and maybe occupational basics as I had to figure out myself how to climb up on the xray table while the unhelpful LPN just stood there. The front desk receptionist did.walk out with me and offered to help me get into the car..however I think the real reason was to make sure I.didnt steal the precious crooked wheelchair! Definately not a place I will return to again unless it is to hand this feedback out to everyone that works there. As a Quality and Compliance specialist who ensures hospitals are conforming to best practices and minimum accreditation standards, they might be interested to know I do know what I am.talking about. Perhaps one thing that I did miss is that they are not Joint Commission accredited whereas some Urgent Cares are. Look for that gold seal of approval when you visit a place as there are then at least minimum expectations that staff are held accountable to follow. read more

Urgent Medical Care - Urgent Care Near Me - Dickson, Tennessee

Went in on a Sunday (12-11-2022), with my sick child. We stood in line waiting for them to open with other mothers with their sick children. When we entered we were told that we couldn't be seen, even though their website stated walk ins welcome on this specific day. What Healthcare establishment turns away the sick? Especially children? I'm absolutely disgusted with them as this isn't the first instance of either being turned away or being treated rudely. This place is an absolute joke. And people need to be made aware! read more

They were fast, friendly and offered the best medical care. I went in not feeling well at all and it ended up being an emergency situation. They got me in promptly and got me stabilized for the ambulance. I'm grateful for their care. read more

I went to fast pace yesterday for a simple employment drug test. I have had two there in the past 3 months. From the minute I told the older lady what I needed, her attitude changed. She was unfriendly then downright rude. I went to the car to get my license but before I got out tthe door, in a crowded waiting room, she yelled "You can't go pputside once you sign in. You're here eating drug tested!! So I backed right Baal in the door to greet the stares. After signing in and being seated, I get a tee time on my phone from HER! She informs me that I can pay $75 but I have a balance of $8875!!!!!! First, it's been paid. I owe them nothing. Second. I've been there twice for twoo drug tests. $875!!! I tried to teen her it was paid for. By this time I was going to be late for my next appt. of course they weren't even going to try tto get me back there quick key even though all I had to do was per in a cup and leave. It was crowded. I left. Told her I would be back today. Today was much more fun. I had a young girl whho was quite possibly the rudest most ignorant younG lady I have ever met. I think her naans is Meg. As soon as I told her my name, she began to tell me they were not going to test me unttil I pay them at least $75 I told her agAin. I do not owe you $1. This has been paiid. I'm not even the person that gets billed. I have no bill and nnever even seen it. It goes to a cpa from the company that set tthese up. I said that's a lot of money go or 2 visits. She said you've been here 6 times!!!! The hell I have. I've been there twice. Unbelievablle. I'll end. But here is my favorite part and this almost got her a punch in the nose e. But I'm a lady. I controlled mYself. I was talking to the lady that islets my tests up and pays it. She was furious and also goof to overhear the following. I walked back up to the coounter after walking away fOr a moment and said, "Could I pLease have your pphone number". She picked up the telephone receiver, pUt it to her ear, and looked up at me andd said, "Um, I'm on the phone!" Wow!!! She called someeone next and THEN she was on the phone. Then the lady called me Baal. She was telling me to get out of there. They're sendIng me to a different place. Never to return to fast pace. While I was talking to her the girl behind the counter was off herr fake call now, started ttalking to mme loudly. I said, EXCUSE ME. IM ON THE PHONE. PLEASE BE QUIET". I really WAS on the phonne. That felt good. But what a two daay ordeal thatt was. If I were you, especially if you Haaretz kids, I strongly suggest you find anotheR place. If you need drug teesting, good luck. You'll feel 11 years old whhen you leave. I hope this saves someone from the day I had. Stay well!! Anonymous read more

I have been to Urgent Care several times. I have always encountered great service by a very courteous staff. The wait times vary depending on the times I arrive. I would definitely recommend Urgent Care. read more

They are very professional and way faster than any other places in Dickson. I have gone here for Strep and they treated me right away with the shot and antibiotics. Also, anything non-life threatening during the weekends, we just go here instead of the ER. I think the last rating of a "1 star" is exaggerated since the person didn't even received care. If you are considering go, I totally recommend it. read more

I went to get routine testing done. I got a call saying I had a life altering illness. I even called back to get more information because I was terrified of the news. I get a call 2 days later saying the complete opposite. I have spent the last 2 days trying to fathom the news I got just to find out I'm fine. I went to the director & she completely disregarded her nurses mistake. 100% negligence. Do not come here for ANYTHING serious if at all. Absolutely unacceptable bedside manner. read more

The absolute worst. Just an NP trying to make $$$ but get out early. Poor service. Don't waste your time. Hit the ER. Bad idea for NP tomown urgent care. BAD read more

After a 30 minute drive we arrived to find the doors locked the staff gone - well before their stated closing time.

Horrible place to go to. They are always rude the elderly. They tried telling me I didn't have insurance (when I do) and was just very rude about the whole situation. Their google reviews are nothing but horrible stories read more