I was just an inpatient at horizon hospital. I would like to say that all my nurses that took…read morecare of me while I was there for 3 days were top notch. they listened to me. helped me keep my pain under control from broken ribs. I had a brand new nurse, Harley who took care of me on night shift and she did a great job. I think she is going to make an excellent nurse as she goes along. thank you to all my nurses for doing such good work and special thanks to Jenn for excellent technique with IV's.

I found myself an inpatient at TriStar Horizon (NO, I'm not contagious!) They've taken pretty good…read morecare of me here. I'll break things down into pros and cons: Pros: 1. Everyone here is super-nice and respectful. 2. My privacy has been respected. I mean, they keep the door shut when you're buck naked in bed, or having a procedure performed. 3. Everyone is genuinely interested in helping you recover your health so you can get back to your life. Cons: 1. Sometimes when you use the call button to summon some help, they might forget about you. (I'll grant that you might be trying to reach someone when it's super-busy, but this happens more often than I'd like to see. Surely there's a solution to this problem.) 2. The menu is BORING! There are only so many days a person can eat overcooked scrambled eggs and tough turkey sausage. Thankfully, you have a little wiggle room if you can get hold of their "Menu at a Glance" which has a few different options you can request by calling down to the dietary office. 3. I use CPAP therapy, but I was only allowed to use a hospital-approved machine. A very loud hospital-approved machine with a very ill-fitting face mask. I mean, it got the job done, and I didn't suffocate in my sleep, but... That's all I can say about that. All in all, it's been a good stay, if you can forget you're in a hospital. I realize that everyone's experience with TriStar Horizon may differ. We've all heard the horror stories about different facilities. As for my experience, it's been pretty good, no horror stories and only a few minor inconveniences. No major complaints. I'm happy I chose to be treated here. And I recommend them.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

jessica and the team here are first class! I had to come here 2 times in 5 days with two different…read morefamily members. I won't go anywhere else for Urgent Care needs! Highly Recommended

Fast caring and knowledgeable. I have been there several times. They helped save my life! Thank all…read moreof you for helping me.

The only ER in Dickson worth rushing to! I have been to this ER a several times in the past few…read moreyears and my husband has been here twice. Response is immediate when needed and care by far the best. The dr's have been both knowledgeable and personable and the nurses are the best by far. Being a retired RN of 30 yrs., with 25 in nursing management , I feel I am more than adequately able to notice and recognize not only good nursing care but excellent . I am sorry for whomever judged your facility a 1 but you definitely do not deserve that! Thank you for everything.

Staff was kind when we checked in. I had made an appointment online and was disappointed when the…read moreappointment wasn't honored and we had to wait another twenty or more minutes. The NP, Lauren, made up for it. She was kind and caring and the nurse/ tech that checked vitals was super sweet too. (didn't catch her name) The most impressive part was I called the next day and was immediately connected to the NP, Lauren. This was very efficient and so helpful and not always the case with quick care. After this call, we were cared for immediately upon receiving test results. Thank you! Bathroom didn't seem clean but the lobby is beautiful.

Doctor Bloom kept asking me questions and talked over me every time I tried to give an answer. He…read moredidn't take my concerns seriously. I finally had to tell him that I graduated from Vanderbilt and this is not normal diarrhea and the cramping is not the type of pain that I am used to when I do have diarrhea. I asked if they did testing for cyclosporiasis and he said he did not know what it was. I paid 130 dollars for him to try and scoot me out of the door with some imodium before ever listening to what issues I had, what food I had eaten or anything. I had to tell him that when I had appendicitis the cramping was far worse than this but this cramping pain is definitely not something I experience regularly. He brushed it off and said I should try the health department. He wrote me a prescription for antibiotics. I won't take them until I can get tested for the parasite.

"Urgent" care, where appointments are just for fun!…read more Waitlisting- means your appointment is useless, but thanks for trying! If you cannot meet appointments, reduce those available or just make it 100% walk in.

They are never thorough, very generic when diagnosing, always inconsistent Even had a nurse that…read morereeked of cigarettes!!! Worst experience, unprofessional staff. Dont waste your time going there EVER!!

I work for a large manufacturing plant that requires a DR's note if more than two days of work are…read moremissed so I called this facility. I explained the situation and made it clear that I was feeling much better but couldn't return to work without a note that excused the previous four days absence. They made it sound like they could do that but I would need to come in. I did that. Only after my appointment, did they tell me that they could only write the note for the previous day. This means that I would have had to see them at least twice to fulfill my work requirement. If they had been honest with me in the beginning, I would have chosen another provider. If you are in this situation, you need to get care elsewhere!

1/11/23 This started when my husband had to go for a…read morepreemployment physical and then skin test in November. We called, set the appointment, we're told the time and how much it would cost. We arrive, he goes in , gets his physical, pays and we leave, they wouldn't give him two copies so we had to go elsewhere to make another copy, after paying them for this. A month later we get a bill for an office visit and a tab skin test, stating we paid a portion and owe the rest. I tried to call and get this worked out and called corporate office and spoke to someone who calls himself jetson. Not only was he rude, he didn't understand that an office visit was never performed and for him to dig his heels in and tell me it was was medical fraud. He told me to report him. So I I did. I reported the visit to the office of the inspector general, the office of Medicare and Medicaid and the fbi. Not all because of what jetson said, but the 3 bills and more conversations with people. So jetson changes the code and the charge, we don't owe as much now...but they still are charging extra codes when you walk out of the building, imagine what they are doing to insurance bills. The lady at the front desk told me to be quiet and she was glad I had time to keep calling about this bill. That was what made me decide that this is absolute FRAUD, I was told if I didn't pay the bill they would just charge my card because my husband signed the form allowing them to do that, he said he thought he was signing permission to treat. BEWARE these people are committing medical fraud on self pay and health insurance and then becoming extremely defensive and combative when you call them out on it. In the event the you need to report them The office of the inspector general, the office of Medicare and Medicaid and the FBI all have medical fraud units, easily found with a google search. Update~ called another clinic to get help regional managers number, I figured they would want to know that not only are customer service skills lacking, this is dishonest and illegal. After 5 minutes on hold I'm told I can't have that name or number, they will take mine and call me back....still waiting.... So why can't I have the name or number of regional management? I think I'll call the hospital to find out and update my review again later. Update - went to the corporate website and they also would not give me info, I was able to type out a formal complaint that when I clicked send I wasn't sure if it sent or if it disappeared. Still waiting.....

We were treated so bad today by the lady in the front the first face you see when coming here her…read morename is Danise. Very rude and dismissive so she could continue to get back on her phone. The kind of lack of humanity and feeling like a inconvenience to this facility I WILL BE attempting to get ahold of the higher ups because this is not ok. I will be ok it hurts my heart to see people be treated like she did today for no reason.. I hope you all do better Tennova Sango Specially Ms Danise.

My daughter fell off her horse and he accidentally stepped on her stomach. We rushed her to Tennova…read moreER and we were seen almost immediately. The staff and doctor were caring, and quick. They came up with a game plan and executed it as quickly as possible. I couldn't have asked for a better level of care! Thank you to everyone who helped her!