Nice and new and a clean place with professional staff great hours and reasonable pricing.

The front desk lady was wonderful. We were greeted with a smile and treated with courtesy. Our vet tech Patricia was amazing, friendly and very patient. Unfortunately that's we're the positive experience ended. The vet Dr Lisa Driben came in, stood with her back to the wall and spewed out a bunch of stuff that made our heads spin. No smile, no emotion, only visible frustration at being asked to explain things again. Fortunately for us we got to see Patricia again who had no problem painstakingly explaining so we came away understanding. The front desk lady and Patricia set the bar really high, Dr Driben should take lessons from them in customer service and empathy. read more

Our pups got into a bit of a tiff and one of them needed sutures. Urgent pet care was very friendly and professional. If we needed, we would definitely return. read more

I can't say enough about this compassionate pet hospital! Our fur baby wasn't feeling well so I called this vet and they got me in right away. We didn't know if she was going to make it and everyone there was patient as we cried and asked a lot of questions. Our family member came through with flying colors thanks to the expertise of this pet hospital. I highly recommend this clinic and feel grateful they are there to help in an emergency! read more

It's all about the money. Been there twice, they are VERY expensive. It's all about taking advantage when people are distressed about their pet. read more

Compassionate personnel. Explained exactly what my little puppy had and even though the outcome was bad they showed empathy.

**DO NOT GO HERE! please read reviews BELIVE THE REVIEWS..** I brought my dog to see the vet Thursday because my dog was having some stomach issues and some diarrhea. my first time here and we wait for about an hour and a half to see the vet, which is not that bad. saw the vet which was pretty nice of staff seemed pretty nice. Had a diagnosis and he wanted to investigate further and have a x-ray on my door which was $1000. This is a Thursday night and did not expect to have to pay $1000 so I kindly decline so they requested that I buy some meds for my dog which is normal. I told the vet on staff I can come by tomorrow. I did not come the next day or the next as I saw my dog issue subsiding after putting him on a bland diet. On the third day, I saw some discharge blood coming out of his rear end and I call to get the medication at the vet said i can pick up. Well, the that I saw was not on that suggested I come in for another check which cost $100. I declined because I just wanna pay for the meds. my wife who works in healthcare try to understand why we're being charged at $100 proceeded to hang up in my wife's face. not only is that unprofessional. It's clearly rude. I'm writing this review because I was honestly on the but I gave it a try. DO NOT GO HERE!!!! **YOU HAVE BEEN WARNED!!!** read more

From the minute we walked in to the minute we left "All" the staff were amazing. I took my dog there for an urgent medical matter. They handled the situation quickly and professionally and comforted me as I was a total upset mess! I can't thank or recommend Urgent Petcare enough. Melissa Barwin read more

Quick service, clean facility, knowledgable staff, and fair prices. It is good to know this place is available where there is an unplanned emergency, which is already a stressful situation. It made me feel less stressed! read more

I took my cat Monkey in for an injured dewclaw and was very happy with the service. They are in a great location with ample parking. The staff is very friendly and my cat was seen quickly. They ended up not even charging me because there was no medical intervention needed. I really appreciated their honesty by not doing unnecessary procedures or prescriptions. It's great to have Urgent Petcare in this end of the valley and I won't hesitate to use them again if needed. read more

Urgent Petcare - Monkey - Veterinarians Near Me - Surprise, Arizona

Took my senior kitty to Urgent Petcare due to a laseration caused by trimming Matted Fur. I was greeted by Veterinarian tech Caitlin, she was genuinely caring about the situation. I spoke to Dr Xamada, and was given details of procedure. I am thankful for the clinic to be open on Sunday, and the staff is friendly and caring. Thanks for loving animals. S Steve read more

Starting with the receptionist nothing but the friendly, courteous people who obviously love animals and share your passion for their wellness. They listen to your concerns and lay out their plans and following their initial exam, the related projected costs. All in detail and very professional, responding to your questions and concerns as they progress. We received a followup call the following day to be sure our dog was going better and to make sure we had any issues covered. As to be expected with emergency services, they are a bit pricey, but they absolutely know what they're doing. read more

Regretfully I waited too long to have our cat treated but all the staff at UrgentCare in Surprise, AZ were wonderful. We were given all the pertinent info and prognosis wasn't very good - again my fault. We had her put to sleep a few days after her visit and again all the staff were very comforting. We had her ashes returned to us about 5 days after passing which was very quick and appreciated. She is home with us and up on the shelf with the rest of our pet family. read more

I'm gonna go on a little rant for a moment. My daughter had to put down her puppy (Remi )that was six years old tonight due to a spinal injury. Took him to the vet two days ago and the vet said here's some medication some steroids ,pain meds ...should help, worst case scenario surgery needed, but the med should take care of it . The dog two days later is unable to move ! He couldn't move his back legs or turn his head at all ! Paralyzed from the neck down. Took him to the to emergency vet tonight as per his vet instructioned to do so since the medication didn't work(Urgent Pet care off Litchfield Road )and as soon as they walk through the door charges $250 for pain meds ! supposedly given ( highly doubtful )but Remi was still in a lot of pain, breathing hard, heart rate over 200 they say there's really nothing we can do. We need to put him down which is gonna cost you another $500 on top of the $250 walking through the door plus the $250 from the vet the other day, plus the $175 from the medication's. Let me just tell you a coworker of mine lost your father And the cremation was $850 for her father so how in the hell for a 20 pound dog do you ask for more than a human being! These kind of numbers blows my mind how these veterinary clinics,technicians,office staff and emergencies centers can get away with charging outrageous prices when you're at your weakest state, unbelievable just unbelievable . I truly don't know how these people can sleep at night. They are worst than Attroney's! God rest peacefully Remi read more

DO NOT RECOMMEND- Veterinarian: Daniel Moezzi. DO NOT RECOMMEND URGENT PET CARE This Office will scam you! On 11/5/2022 my Veterinarian was not available to see my fur baby who had a cut that required 2 stitches. So I decided to give Urgent Petcare a shot. I called prior to going in for a quote for 2-3 stitches and also when I arrived I confirmed with front office assistant who advised me "this should be right about $500 which includes our $165 fee." They took my dog back and then came to tell me "it's going to be $1,680." I then responded "wait, what happen to the $500 I was quoted?" The vet assistant advised me "let me go check with the Dr to see if there is any fees we can remove." He comes back and tells me " it's going to be $980." Which I then responded. "I feel robbed right now. I was lied to and quoted $500 which is why I brought my dog in, I then advised him I will take my dog and wait for my vet to be available on the next day. The vet assistant then responded "well i dont know why she quoted you , she shouldn't have. Its going to be a $165 fee today. Go to the front and pay." I go to front where the front office lady then tells me sarcastically "I'm so sorry I told you wrong, I feel so bad. It's going to be $165 today" DO NOT, I REPEAT DO NOT TAKE YOUR PET INTO URGENT PET CARE THEY WILL SCAM YOU! They are I'll lie right to your face and then say "I'm so sorry I told you wrong." I do not recommend Veterinarian: Daniel Moezzi read more

Urgent Petcare - Call before arrival. I was put on hold for her to check price as well. - Veterinarians Near Me - Surprise, Arizona

My dog was in pain and I knew he needed to get to a vet. It was after 7:30pm and I was frantic! A friend found Urgent Petcare was still open so I called and they said to bring in Don Juan. When I got there, EVERYBODY was helpful and gentle with my boy. From the receptionist to the vet tech (sorry but I didn't get names), I felt confident that he would be taken care of! They were able to see him immediately. They diagnosed him with a dog bite, gave him meds and sent him home. This morning I got an email from Dr. Moezzi saying that he hoped my boy was feeling better and I got a call from the office to check on him. I am so grateful that I took Don Juan to Dr. Moezzi's office! I know that I can trust them and they will take great care of him! read more

My cat needed to be put down on New Years Day, so we were very limited in where we could go. I was quite disappointed to hear from my husband when he got home that they CHARGE EXTRA for the owner to be in the room during the euthanasia procedure.... Why??? It doesn't cost them anything to have the owner in the room and is for the comfort of the pet. Seems pretty cold and greedy to me. read more

The entire staff was friendly and welcoming and took great care of our puppy. Dr. Perez was able to extract a dog toy squeaker from Milo without surgery. I would highly recommend Urgent Petcare for any emergency treatment. read more

Took my dog here due to a UTI , shes has had them before so i knew her symptoms however her urethra was very swollen so i thought i better have her looked at. $ 424.00 to diagnose her and then $ 425.00 for a antibiotic and wipes. I should have just called back home and had her vet send a antibiotic..they were all very friendly but that is ridiculous pricing. read more

Affordable, very friendly and trustworthy. Glad I found them when I found a stray. They were very helpful.

I highly recommend this facility if you are needing after hour care for your pet. The facility is CLEAN, the staff is incredibly friendly, knowledgeable and caring. I really liked that they offer different treatment options for all budgets. We brought our dog here last night. We were immediately greeted by Amanda. She asked what we were bringing our dog in for, when we responded with rash, she called for an immediate triage. Franky came right out and took our dog back while we finished the check in process. Meanwhile, Amanda brought out a stack of books for my daughter to keep her entertained while we waited. Franky came back to the lobby with our dog and brought us all to a room and got a bit more information from us. Within minutes Dr. Perez came in. She let us know she examined or dog's rash in triage and gave us her diagnosis. She gave us three different options for treatment and then Franky came in to show us the prices for the various treatment plans that were offered. We picked which treatment we wanted, Franky took our dog to the back to administer treatment and Amanda then came to the room to discuss payment. She offered a variety of payment options including Care Credit (interest free payment plan through synchrony bank for medical expenses). I did not have my account info with me for Care Credit as I hadn't used it in years, but Amanda was able to look it up for me. I really appreciate her doing that for me, she didn't have to do that. After monitoring our dog for reaction post treatment, Franky brought our dog back to us with a summary of our visit and went over it with us. He then walked us back up to the front desk to Amanda where she had a copy of our receipt ready and got us all checked out. read more

We took our sick dog to this urgent care last night and every single person in this office was kind, caring and so helpful. From the front desk girl to the vet tech to the doctor - every single person was so helpful. I would highly recommend taking your pet here for any emergency. read more

Love these folks!! I have always received the best care and only found them when the vet I previously went to said they could not take me when I desperately needed to put my pet cat down. I only go here from now on. read more

Our 15 year old girl had taken a turn for the worst. Our vet had no appointments and recommended Urgent Petcare. During this incredibly hard time the staff was beyond amazing. They were caring, compassionate and so kind. Then today I checked the mail and they sent a sympathy card. We are lucky to have this location so close. read more

Urgent Petcare - Our sweet girl. - Veterinarians Near Me - Surprise, Arizona

They are very, very pricey, beware! We ended up putting our dog down of 17 years and we decided to get her remains in a box! So, they misprinted her name on the box, a name I have never called our dog (we had a few nicknames), so we went back to correct it and in talking to the owner,( he still wanted us to pay for their mistake, I asked to speak to the ones who witnessed what we said for our dogs cremation name tag and he told us no, and we had 2 minutes to leave or he would call the police and to NEVER come back!!!! No, worries, I would NEVER ever step foot in there again!! read more

they had me filling out forms but wouldn't see him until I paid them in like are you serious with this .. so I stopped the paperwork tossed the cash on the counter and about lost my cool with them .. $3000 just to get him stable so I can drive him to blue pearl .. another animal hospital that I should of taken him directly to .. waste of time and money here read more

Wow!!! Just wow!!!! We just brought our Labrador in for an onset of head tremors. All of the employees are so incredibly nice and you can tell they really love what they do. The vet tech explained everything to us and even went so far as to print out an article and even showed us videos of dogs with the same symptoms. We wouldn't hesitate to bring our pup back here if we ever have an emergency. We're new to AZ and we feel so much better knowing we have the perfect place to bring our pet. read more

Dr Caitlin Farris took excellent care of my Biewer Terrier who had no appetite and nausea and vomiting. She reviewed the findings and discussed tratment plan options. Also front desk ladies were very pleasant. waiting area and exam rooms were very clean. If either of my pups become I'll and my personal vet is not available I will definitely bring them her read more

LOVE this place! The doctor and staff here showed incredible compassion during our lowest moment when our elderly pup passed in the car. We stopped here for help, not knowing that they weren't yet open. The doctor stopped what he was doing and helped us, even though they weren't officially open and the computers weren't even up. I'll be forever grateful, and will certainly use their services in the future. read more

Friendly staff however, the issue we had here was that after already having our cat away from us for two hours due to blood work and X-rays, they kept her away from us for over an hour after telling us her quality of life isn't good and that at this point it's just comfort measures if we wished the route of keeping her going until she just can't which is not something we necessarily wanted. I don't know about you but the last thing I want is to be held from my pet knowing she won't be with us much longer. That was the most agonizing wait time. You just don't keep someone's pet from them after telling them they don't have much time left with that pet. It felt very cruel and a torturous time. And due to them holding her from us, we weren't given that time we could have had to say our goodbyes there. Instead since it was past their closing time and we were the last to be released, we decided to take her home so we could have our goodbyes, causing even more confusion for our 5 year old because she thought bringing her home meant she was going to be ok due to our conversation prior to going. Only to have to re explain to her that we weren't given a chance to say goodbye so we only brought her home so we could and then scheduled a mobile vet to come to us. Again, friendly staff however, the empathy of our news and keeping our pet from us just apparently didn't cross their minds as how that is not a good combo to do to someone. Nor was it softly put. I understand some people have boisterous voices but when you're explaining to someone that they're going to be losing apart of their family, you don't have to be at that time. So again, there seemed to be a lack of empathy all around in that area. I don't know if it's the norm but it definitely made the processes more painful than it needed to be. read more

Our dog had very horrible bloody diarrhea for 3 days and we ended up taking him to Urgent Petcare. Not only was the staff friendly and eager to help our dog they have helped him overcome the issue he had. read more

Came in as a walk-in 2/10/24 with my year old dog. Ear pain and discomfort. They were able to see her, clean her ears, do cytology for treatment and give me meds for take home. Not only were they attentive to my dogs needs but when I called later for pain medication they were able to fill a prescription for pick up. AND they called me 2/11/24 to check on their patient (Karma). Great service. If you need emergency services for your pet, take them here. You won't be disappointed. read more

I really appreciate the quality and care of this facility for my dog's injury. Bumpy was in great pain from a severe foot sprain and all involved were focused on his comfort and care. The doctor was fully knowledgeable, thorough and made sure I was fully informed on every aspect of Bumpy's treatment here and aftercare at home. The doctor's calmness and the team's professionalism were comforting in this stressful situation for me. read more

Urgent Petcare - Bumpy feeling better - Veterinarians Near Me - Surprise, Arizona

My family took our dog Macchi here while we were on vacation and they were wonderful and gave Macchi the best care! Highly recommend!! Especially caring was a lady named Megan. Thank you!! read more

So our Dog Guinness gave us a little scare and we called for a walk in. They told us no wait came right in. Saw our dog immediately, and the whole visit was a please t surprise. It's still a new company that opened in September. But highly recommend this place. Prices were great and the Vet was kind and informative. Definitely going back if needed. But hopefully we don't need to. read more

Nice people but waiting 3 hours is unreasonable. When we walked in we were the only ones here. Deceiving. Now after 3 hours. We're stuck in the exam room. We already paid, so have to wait and see if they ever come back in with test results. read more

Took care of our dog quickly and with professional care. They followed up the next day which gave us peace of mine.

I can't review the actual treatment in office because I called to find out about fees and can't even afford to walk my cat in through the door. Just to walk in the door it is $165 no matter what. This is before she's seen by a doctor or anything because the diagnostic exam and any tests are extra on top of that. I'm so tired of the vet community taking advantage of people and making it so we can't care for our pets. We have an appointment at our regular vet in 4 days and I'm hoping she doesn't get worse before that. read more

Our lab was bit by an unfriendly dog at a park and needed stitches. Dr. Moezzi was able to see us instantly and provide the care that our pup needed. He was very professional and capable and had us out of the office in no time with reassurance that our little guy would be ok. Highly recommend this practice for anyone with urgent pet needs. read more

1000% would recommend this place to anyone who has a fur baby. Camryn was so sweet and so attentive to my kitten and she kept me updated and in the loop about everything. read more