St David's care now facility is exactly what you would expect from an urgent care/doc in the box. I…read moreappreciate the fact that you can join the wait online rather than having to show up in person and sit in the waiting room. I have been to this location a couple of times now, and what I have learned is that they often don't know what's wrong with you. Today, for example, they could not figure out whether I'm having an allergic reaction to a mosquito bite or something else. The recommendation was to make an appointment to see my dermatologist. Lesson learned... Next time I'll start there and save myself the co-pay. The staff were all very nice and they are trying to be helpful.

I had a very smooth visit here recently. I was feeling very unwell at about 7am, but they didn't…read moreopen until 8, so I checked in online in advance and waited before heading over there to arrive at about 7:55. My information has already been gathered online, so there was no lengthy check in process, and I waited less than 10min before being taken back for triage with a med tech. When I was seen by the PA, she was very kind and appeared to listen to my issues. She ordered a chest X-ray (exactly what I hoped for and expected) and I was taken back for that with little wait. I was given the results almost immediately, and I was prescribed reasonable and helpful medications. Overall, it was a very reasonable and efficient visit compared to many urgent care experiences I've had.

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

We have been to this clinic a dozen times. Christina was at the front desk. Shared with here the…read moreapp said we have a 6PM appointment. It is 6PM now. She said it would be an hour before we can be seen. Then she said it would be two hours. Asked her if we could come back. She then said it could be short. It could be short or it could be long. She said maybe you should go somewhere else. Super bad customer service.

The young woman working the front desk provided some of the worst customer service I've ever…read moreexperienced. I came in with an appointment for a mask fitting since I work as a nurse, and she told me they didn't have anyone available and didn't have my mask - without even bothering to check. She just pointed me to a different location and sent me on my way. I drove to CareNow at Mueller & Burnet, where they also said they couldn't do mask fittings. Mueller then told me they recommend bringing the mask from my hospital, which was information the original front desk should have mentioned in the first place instead of wasting my time. Here's where it gets worse: My delivery receipt showed my mask had been delivered to this St. David's location all along. I drove back (40 minutes round trip) to retrieve it. When I returned and showed the same front desk employee the delivery confirmation, she got immediately defensive and claimed she'd been working the past three days and hadn't seen ANY mail. She dismissed the evidence right in front of her face, sat there clicking her nails with an attitude like she was annoyed that I dared to ask her to do her job. Then the manager came back--with my mail with my name on it - proving it was there the entire time. Did this employee apologize? No. She made excuses and showed zero accountability for wasting my time and gas money. This employee's laziness, attitude, and refusal to simply check before sending patients away is completely unacceptable. She needs serious retraining or shouldn't be in a customer-facing role. Do better, CareNow St. David's.

I brought my mom in here, we had a wonderful experience. She was met within 15 min of checking-in…read moreand they resolved her congestion and got her on meds very quickly. I had a better experience here than any other center I've taken here to here in Austin. Our Dr is Dr oglesby, she was sweet, Knowledgeable and attentive.

Unethical urgent care. Prescribed the wrong medication then said they would have to charge again…read morethe full rate of an in person evaluation to prescribe the correct one. The provider was on the phone and wouldn't even refill the less effective prescription.

I had injured my knee, again, and really needed to have it looked at…read more This place was open and convenient and looked like there was no wait time. I was wrong. I understand it is an emergency-like center but only having 1 person who can deal with customers doesn't seem good. I don't have an answer for staffing but the wait took a long time as person after person came it and was bumped ahead of me due to their injuries. I am NOT saying it was wrong for folks hurt more than me to be looked at first, but having a wait time of under 10 min go nearly to 2 hours was a bit much. The person who checked me out, Jason, was extremely professional. He wanted to make sure he understood what was wrong and worked to fix it. There was no rush to get me healed/fixed and move on (probably part of the reason for the wait). Maybe if they could clone Jason.... Overall I would say it was OK for what I needed and it seemed OK for the folks who REALLY REALLY needed the services. I would give the employees 5 stars, the wait 3 thus the final...

My experience at the MedSpring Burnet location could not have been any better…read more Joseph, the receptionist, was very kind and friendly, and I was seen immediately after filling out paperwork. Upon leaving, he wished me luck in my recovery and was all smiles. Celina was very kind and welcoming and made me feel very comfortable, and went above and beyond to recommend me the proper allergy relief on top of my prescribed medications. Additionally, Dr. Jason Cline was very kind, and truly listened to my concerns and responded accordingly. Additionally, I received a follow-up call from MedSpring to check on my recovery, which was very professional and kind. This location was recommended to me - clearly for good reason - and I will definitely be returning here first when I need to be seen again!

This place is a godsend. I had a bad bout of poison ivy and I desperately needed treatment. This…read morewas the best medical experience I have ever had, and I have been to many doctors/treatment for years. Easy appointment. I arrived early. They got me in immediately, very friendly staff. Seen in minutes, treated quickly by very competent staff. Out in minutes. Problem resolved. If you want quick care this is the place to go.

FALSE ADVERTISING - went to get sports physical for $10. Made appointment as prescribed to get the…read more$10 physical. When walked in they tried charging me $70 because wasn't minor. They only said student - I am a college student. Not hard to add info to advertisement - especially since having to book appointment anyway to get discount.

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Got no insurance, but in dire need of medical care? This is your place. My fiance has no insurance…read more He's also a sickly boy. His lungs beef up at the first sign of dust in the air. Homeboy can't breathe without an inhaler! So, what are we to do? Well, once we went to the emergency room because he was wheezing and we were too new to the area to really know any better. He was much better after the visit, but our wallets were not. We knew it would be a matter of time before he would need another inhaler, but we didn't want to cough up another $2,000 just so he could breathe. We found Pro Med instead. It's Austin's answer for those who aren't fortunate enough to work at a place with benefits. We have only been to the place on Lamar (down south; there are three Austin locations). Not only did they get us in pretty quickly on a busy afternoon, they also got us out pretty quickly too. Well, that was the first time, anyhow. The second time it took more time, but I blame all the middle and high schoolers who kept coming in for their sports physicals. total cost each time wasn't more than $90. Sweeeeeeeeeeeeet! So, my fiance got his prescriptions and we were in and out. And it wasn't, like a million dollars. How much better does it get for those without health insurance? Not much. And it's not too bad. Fiance wants health insurance. But until then, we'll be popping in for our every-three months visits. And just a warning, it's not for the faint of heart. It's basically a clinic for those with a little more money than the indigents. Don't expect the equipment to shine enough that you can see your reflection in it. Just expect some good care. So, if you're a little snobby, you're not gonna like it (lots of sick kids, lots of sick adults, you know). Fore more information: www.promed1.com

The husband woke up with an ear infection this morning, so off to an urgent care center he went! He…read morechose Pro Med because it's close to our house, but he should have checked yelp before. Here we go. He left the house before 9:30, and checked in at Pro Med before 10. The nurses gave him a ballpark wait time of an hour to an hour and a half, which is kind of a long wait at 9 am on Monday with no option to make an appointment ahead of time. But hey, it's a simple ear infection, so he figures antibiotics wouldn't be hard to get a hold of in a decent amount of time. All the while, his hearing is getting worse and he's in growing pain. But he waited. And waited. And waited. Until a few people who checked in hours after him started to get called in before him. Husband goes back up to the nurses station to check and see what the hold up might be. They assure him that it was getting close to "an hour and a half wait", and that they would get to him asap. Almost three (yes, 3!) hours go by before they finally call him in to see the doctor. While he's in the room waiting for the doctor (mind you, for a SIMPLE ear infection that he already pretty much diagnosed himself this morning), and still, no sign of the doctor. 45 minutes go by before the assistant comes in to check his ear, and decides that he can't see in his ear because it was so swollen. Gee, yeah, YA THINK? So they still can't just write him the prescription for anti-biotics at that point, and he ends up having to get his ear flushed out before the doctor plans to come in to see him. At this point, some nurse's assistant comes in to douse my husband in hydrogen peroxide in attempts to clean out his ear for the doctor. Needless to say, at this point, my husband was tired, in pain, sick, and now covered in peroxide. No doctor, no prescription. In the meantime, the young assistant kept pestering him about how frequently he cleans his ears, even though he said he didn't see anything in his ear to make him ask that? Finally, the doc comes in, says it's a an ear infection, and writes him his much awaited-for prescription for ta-DAH! Generic anti-biotics. Half a day later... The nurses asked him to come back this week for a check up! Yeah right! And take the whole day off work to sit in a stuffy waiting room with sick people? I think next time we will try the ER.

Al stated in others reviews, very suspect billing (automatic payments on your card no less). I hope…read morenothing else appears. On top of the fact, I was severely misdiagnosed, despite my suggestion that it was in fact, shingles. I was given antibiotics to fight a viral infection, totally disrupting, my micro, biome and quality of life beyond dealing with a severe case of shingles on my face. Won't make this mistake again.

I can't believe I'm leaving a review on an urgent care facility but here I am. Carbon Health…read moresurpassed my expectations of what an urgent care experience is like. The front waiting room area is light and inviting, the receptionists were kind, and the PA who attended to me was relatable and kind. She listened to my full explanation of my issue, asked questions, and explained why she chose her plan of care. It all sounds rudimentary but again, this is a walk in urgent care. Hopefully I won't need to go back but if I need urgent care I'm going here first.

They should really consider removing the Urgent from their name. Hell, remove Urgent Care all…read moretogether. There is no sense of urgency of care at all here. Got here at 12:21pm, it is now 3:00pm and still have not seen the doctor. I can hear her trying to speak Spanish to another individual. Which is a different subject in of its own. I can see why they put the notification in each room to be nice. The waiting can really wear your patience. The ridiculously of having to wait while the nurses sit and giggle about what's on TikTok. Heck, I don't blame them. I'd be on TikTok too earning by the hour, doing nothing. I hope this place goes bankrupt, but I don't it will with occupational injuries and needs on the rise; you need useless places like this.

Dr. Mansfeld is excellent and truly cares for his patients. A discerning physician who is focused…read moreon achieving the best possible medical outcomes for his patients who have been seriously injured. I've encountered and worked with many doctors and he advocates for those who are vulnerable and treats everyone with dignity. Front desk staff and management need better training with customer service and active listening skills, such as waiting for someone calling in to finish their sentence and not be cut off multiple times. Lack of common courtesy with a dismissive and disrespectful tone. Management was quick to side with other co-workers without having witnessed the conversation. This poor customer service is becoming more common place with front desk staff in clinics everywhere- more so for underserved and low-income populations. In fairness to the manager however, she admitted to her shortcomings and a sincere apology was offered. Don't be afraid to push back if you feel disrespected as a patient or family member. Compassion and professionalism should be standard in healthcare- even in non-licensed personnel.