It was absolutely horrible. We got an extremely high bill $1400 when we brought our cat in because we were doing home renovations and I explained to the senior/older lady who is a veterinarian that we were doing home renovations. She said they were not correlated and wanted to put our cat on medication for the rest of her life. Thank goodness my son is a doctor and said that the home renovations were the problem and he gave me a protocol which I followed, and now the cat is doing AMAZING!!! I was afraid to submit my truthful review because of any backlash, but I feel that I must speak the truth to help others out - this is a terrible place and I would never go there read more

We paid over $1000.00 for a non complicated urinary tract infection in our 6 year old dog. The staff was great but the prices are astronomical! read more

I am from out of town, visiting family and my dog started having an allergic reaction to the environment/seasonal change with non stop itching and very uncomfortable. My cousins vet wasn't available for walk in and referred Urgent Vet and very grateful they did - Terry from Urgent Vet was very helpful and took my dog in - the vet suggested a few things and I took their suggestions. My dog is now soundly sleeping and itch free, thank you UV and thank you for being kind to my dog read more

UrgentVet - Franklin - Dodgie Bear - Veterinarians Near Me - Franklin, Tennessee

We had to make the hard decision to have our sweet 17 yr old Chi, Paisley humanely euthanized today and it being a Sunday, our vet was not open. I read all the wonderful reviews about this urgent vet clinic. The technician that greeted us when we arrived had no emotion what so ever and asked the reason for our visit which I had already indicated when I made the appointment. He had no compassion. There was no "I'm sorry, I know how difficult this must be". We were taken back into a room with a nice seating area and goodies for the fur babies. Chocolate, cheese wiz, peanut butter ect. That made up for the lack of empathy. The tech then told us our options for after the euthanasia. We chose to take him home afterwards instead of cremation. I asked if he could please be wrapped tightly with his blanket which I had been done in the past for previous pets. The tech then said he had to take him back to put the IV in. I thought it was odd because in the past my pets had been sedated with an injection first. We waited in the room and could hear Paisley screaming as if he were being tortured. After several minutes, I couldn't stand it and went back to ask why he hadn't been sedated. I was scolded and told I couldn't be in the medical area and told this was normal. A different tech then came in the room and said they don't sedate before an IV because it's very painful. Thats hard for me to believe because that's never been the case in the past. The second tech was more empathetic But at this point my husband and I are both in tears, Paisley has the IV in and we just want to end his suffering. The Veterinarian came in and explained the procedure. Afterwards we were given two paw prints and one of his nose. We were told they would wrap him up and put him in a little coffin box so that we could bury him. The box was a lot bigger than we thought but we just wanted to get out of there. I'm not sure if he's wrapped up inside or not. Horrible experience. Other than the hersheys kiss and cheese wiz Paisley enjoyed before his final moments, it was awful. Not the way it was described on their website. Will never take another pet there again. Had to open the box so that we could bury him on our property and make sure he was properly wrapped so other animals wouldn't dig up the grave. He was in the box with two terry cloth towels and wrapped in his blanket. Not tightly wrapped with gauze and plastic like I had asked. $280 for an awful experience. read more

Dr Hope Hunter is a wonderful doctor. So loving, compassionate and professional. Helped us through an extremely hard situation of letting our cat pass on. She walked us through the entire process with true care and compassion. She is truly a gem! Booked appt online, got right in. Prices are very reasonable for after hours care. We went on a Sunday afternoon. This place is a MUST GO if you have a sick cat or dog. Feel so blessed to have found this place on a google search!!! read more

RE: Urgent Vet - Fieldstone. I have used Urgent Vet in the past and was extremely satisfied; however, Monday night was the deal breaker and I will never go back and here is the reason why: Monday night, my German Shepherd had fell on the floor and began to hyperventilate, so I immediately took him to Urgent Vet next to Publix. I live Fieldstone and they are about a minute away so I felt this was the best decision because it was close. Upon arrival, I told them what was going on and they took him to the back (I am assuming they did vitals, because his temperature was elevated) & within a few minutes they brought him to the room I was in (he was having trouble walking and breathing). Once in the room, he immediately collapsed on the floor, tongue hanging out of his mouth, had far away eyes, hyperventilating, drooling & his head was extremely hot. I waited for quite sometime and watched my dog get worse, so I opened the door to the back and told them I needed someone right now, because my dog was getting worse and that this was an urgent situation. Mind you, when I arrived, you could see people sitting in the back. The "vet" came in and I expressed my concerns, told her he was overheating, which was obvious, and asked her if she could please get me some wet clothes so I could cool him down. Her exact words were, "he's not there yet and we haven't had a chance to evaluate him because we are helping someone else right now". When I opened the door to the back this time, I saw that the vet was on a computer and someone else was wrapping a dog's leg. Not to downplay the situation with the other pet, it did not appear to be a life threatening situation, whereas, mine clearly was. The vet would not listen to me and downplayed the situation and, essentially, refused to give me wet clothes to cool my dog down. After a brief minute, the vet said, "I guess we could give him a shot to calm his breathing down". I could not believe the words "I guess" came out of her mouth. When she said that, I immediately thought of the 4imprint Parachute commercial when the girl is given a parachute and she asked "if he was certain it was ok" and he crossed his fingers. She left the room to go get the shot, in which I expected that she would be right back. I was wrong. I waited & waited, until I could not wait any longer. I opened the door again, she was on her computer & the other employees were mingling about. I informed the vet that I was leaving and going to Blue Pearl and she told me that they were just "about to get the shot ready" and "at least" it would calm him down and "make him more comfortable" while on the way to Blue Pearl. In my opinion, "I guess" and "at least" coming from a vet's mouth is problematic and very concerning. There was absolutely no sense of urgency while my dog was getting worse. She came in shortly with the shot. Jager was on the floor, lethargic and she had to have two other people come in to lift him up so she could give it to him, because at that time, he was pretty much dead weight (Jager is 120 pounds). While this was going on, another employee rushed in with the credit card machine. After he received the shot, I asked the vet if they were equipped to handle an emergency situation like this. Her answer was, "No". Just to be sure I heard it correctly, I said, "I just want to make sure that I correctly heard that you are not equipped to handle an emergency situation such as this". She said that they were not. After I paid & Jager received the shot, they all left the room. I received absolutely no assistance getting him on his feet, to and in my vehicle. Once in the car, I called Blue Pearl, explained the issue and they had a gurney waiting for him when I arrived. They immediately took him in the back, reviewed what the shot was and gave him more medication in order to get him stable. Due to the stress of getting him to Urgent Vet, the length of the wait at Urgent Care and traveling to Blue Pearl, I felt it best to leave him overnight, because I felt the stress of the ordeal would be too much on him. The following day, I received a call from Urgent Vet asking how Jager was doing. I called them back and spoke with Lauren. I expressed my concerns and asked who the vet was the night before. She said she was new and didn't think she could give that information out. I think my response was something like, seriously, you cannot tell me who the vet was last night? She said she was knew and did not know how to get that information and that it should be on my invoice that was sent. While on the phone, I told her I did not receive anything and she told me that it was probably in my "junk box". At that point, I told her it wasn't. She told me again, she was new and they were very busy. I asked her who the supervisor was and if that person was there. She said that they were not able to talk, because they were in a meeting. I asked her a rhetorical question...when you said you all were bus read more