We recently moved to Norwalk, and our insurance policy gave us this office as a pediatrician…read moreoption. I called multiple times to ask basic questions--how to register and what documents to bring--but no one ever answered. I left several voicemails and never received a callback. I decided to go in person, filled out all the paperwork, and left my son's medical records as requested. I was told they would call me within two weeks to schedule an appointment after uploading everything into their system. I waited, but after two weeks--nothing. I called again, left more voicemails, still no response. I went back to the office, and the front desk gave me a card with a specific contact person. I called that number with the extension, left voicemails, and even sent an email--again, no response at all. It felt like we were completely ignored. After waiting about a month with no communication, I went back to retrieve my son's medical records so I could find another provider. Instead of trying to resolve the issue or help move things forward, they seemed more than happy to hand the papers back and move on. That was very disappointing. I then found a different office, and the experience was completely opposite--they called me back the same day and scheduled both pediatric and dental appointments for the following week, quickly and easily. This office has been one of the worst experiences I've had in terms of communication. The lack of response from the front desk and staff made it impossible to get even basic care started. I would not recommend this place to anyone looking for reliable and responsive pediatric care.

Tried to do "Zero" for star rating. I am so sad to see how this practice has steadily declined…read moreover the recent years. Daughter and I just checked in for a well visit and nurse was so rude and abrasive. So bizarre and unlike anything I've ever experienced. In addition to the poor treatment, the place looks like a war-zone. Office is in the midst of construction (This is the third location change in ten years mind you), dirty floors, holes in walls, I feel like i'm in a clinic in a third world country. Glad we have aged out but having had all three of my kids here since birth for over 21 years it's pretty shocking and hopefully not the norm. I can't imagine being a new parent here with so many regular visits. If you are considering this practice definitely look around before settling here. There has to be better options out there. I really hope so.

Updated: 5/15/23 Thank you to Erin in billing customer…read moreservice who followed up with me regarding the bills I have gotten and was wonderful and so helpful. Went into the ER for abdominal pain on 12/9/22 and was given pain meds at 7:30 am. Around 2 pm I asked for pain meds again. Nurse left and said he'd get them and never came back. Another nurse came in and I asked her and she said she needed to take my BP first, then she left to get the meds and while she was gone I began vomiting and I was in the hallway begging for pain meds. Finally after an hour of severe pain I was given some medication. I ended up have 2 surgeries in 2 days due to gallbladder and stones in duct areas. Fast forward to March and since I didn't have insurance the hospital billing department and I came to an agreement of an amount to pay. Since it wouldn't work to send the money over the phone, I went to the hospital and gave them a cashiers check. The cashiers check was not received well and I was told I should have bought a personal check. Not sure why a personal check was preferred but they took and it and I was told by Irene Perez I could NOT get a receipt of payment until the check clears so a week went by and she told me it cleared and she said that there would be a receipt in the mail. This was March 22! I have called once a week since then and left messages regarding my receipt which they have YET to mail me. I did get a copy of the check from my bank, but all of a sudden I am getting new bills regarding this hospital visit from December! last week Ms. Perez now said she couldn't send a receipt but an itemized bill of payment. I'm so done and will start reaching out the supervisors and the board if needed. So ridiculous!

The level of incompetence is overwhelming. I don't know who is running the place. I don't know if…read morethis is a teaching hospital. If it is I feel for their program. My daughter came to the ER with a lump and pain. The staff took vitals. We got a room. But when the doctor entered our room energy shifted. He examine her told her just take a stich bath and Tylenol. He stated it was a cyst. My daughter went to her doctor office the following day. The doctor determine is was a boil and lanced it. The ER staff didn't know what a boil was and couldn't even lance a boil. Sad.

The worst medical practice i have ever come across. Run don't walk is great advice. The last…read morestraw was when they said they could tell by looking at my son (no need to test him) that he didn't have the flu and he should return to school. I brought him to a walk-in clinic after the leaving the practice - they tested him and he had Flu A. After this incident (there have been several others) I am moving my kids to another practice....I have been waiting 6 weeks for the transfer of medical records! This place is a joke.

I am very disappointed with the norwalk advanced pediatrics office ever since they moved to east…read moreNorwalk it's been terrible service going down hill. I'm disgusted especially with the ladies in the front. My kids are vomiting and sick and your telling me they can't be seen in the walk in what's the point of having a walk in then turning away patients they would have to wait till tomorrow and try again when someone is sick do you honestly think they would like to wait kids get sick at any time I can't rush to the doctor unless I know there sick they really need to do better and better training for the women in the front.