When I can actually get a hold of the staff, they are always helpful and professional. However, it is 2023 and this office is still relying on voicemail/callback communication only. If you call, you leave a message and they call-back. No email, no secure messaging, no app, no automated scheduling system, nothing. Voicemail service only like we're still in the stone age. Very difficult to schedule/get info/handle issues for someone who can't be around their phone to wait for a callback all day. But again, once you do get to talk to someone, no issues. We have the technology, please take advantage of it. read more

Two attempts to have someone contact me, about getting my 83 year old brother established as a new patient, have been unanswered. I left one message two weeks ago and another today. Still never heard back from them. Tried calling two days ago, and no one answered the phone. Went into the office in Yarmouthport today and was told "Yes they are accepting new patients", and I need to make an appointment via telephone first to get him in as a new patient. So why is no one returning my calls? At this point I do not want my brother to treat with them because if he needs help I am afraid no one will bother to get in touch!!! I am going with GREATER BOSTON UROLOGY in Hyannis and Falmouth for him!!! They have answered by calls each time I have called and can get him in as a new patient within 1 week. That is better service. read more

Doctors and PA, especially, allowed a painful urinary and bladder condition to go on for about a year before doing due diligence and testing for bladder cancer. Scheduling, as across Cape Cod Healthcare, lacks immediacy, or a sense of triage. The notion that physicians work in teams is non existent, in my experiences. Doctors come and go. I understand the challenges of attracting and retaining good doctors. Yet, the patient pays the price. read more

Hi , I've been a patient of UAOCC for years I have never seen a dr. I've seen a N.P which was fine , but now since the beginning of Dec ,I've had several uti. And each ( maybe 5 times they called and said it was positive and they would send a script to cvs . The first time , they never sent it and I was in really bad pain, I checked for 3 days .never was sent ,i called the medicine assistant's crying , finally they sent it in , so I had had 5 other utis since Dec 1 and they said all were positive ... I've been on antibiotics for 5 or 6 weeks ! I moved to another urologist on cape ,and he said the medical records said I only had 1 positive uti ,the other 5 were negative .i have tried to ask DR.HOMA but the message never gets thru To him ,.did they even send the others specimen's to the lab ? like they said? Still no dr. Finally I did get DR.HOMA who was awesome, and did a procedure on me ,at the hospital No cancer ,all looked good ,but I wanted a second opinion why I was still in pain ? , I told that to DR.HOMA ,but now they have blocked me from asking any questions..no call backs and no messages on my chart . so the Medical assistance need lots of training . They can be rude and defensive . And it looks like the DOCTORS are paying the price ! read more

Considering the delicacy of the problem I'm dealing with, my experience with UAoCC couldn't have been better. Initially calling scheduling, they were courteous, friendly, and got me in quickly. The appointment with a NP was thorough, friendly, professional, and informative. I left with no doubt that this is a very high quality operation and that my future experiences will be to the same high standard. read more

This is the second time dealing with rude staff.Called for and appointment and the staff immediately started giving me attitude. My last appointment I left because staff are very unprofessional. She had to put me on hold to see if they wanna give me and appointment .I'm not dealing with these types of people. The staff need training on how to communicate, stop giving attitude over the phone..They hate they job si much take it out on patients who trying to seek help I'm done after this my doctor will know don't ever send a referral to 110 main street.Boston here I come. read more

I don't even know how to begin this review. How about - picture me lying on the floor in agonizing pain crying out for help as a 10mm kidney stone carved through my ureter. After a visit to Cape Cod Hospital, I was referred to Dr. John Homa of Urology Associates of Cape Cod. I took the first available appointment and met with the good doctor, he was kind and direct. We quickly scheduled me an appointment for a laser lithotripsy to remove the seed of death that was this kidney stone. Being a man, I was absolutely terrified of the idea of having any foreign object lodged into my urethra (I can't imagine I'm alone with this thought), but the doctor explained to me the procedure and made me feel comfortable and confident. When I awoke from my anesthesia, it was as if the world had started anew. No longer was I plagued from this tormenting beast ripping apart my insides - I was free! A few days later, I returned to the UAOCC to have the stent removed from me. Once again, a little skeptical toward the idea of having anything going for a deep-sea dive into my private parts - but thankfully Dr. Homa got me to relax. He explained every movement that he was making and predicted how each moment was going to feel, which kept me calm and prevented me from panicking. After a brief period of discomfort - I am happy to say that I am feeling like myself again! Thank you, Dr. Homa! As happy as I am with your services - I hope I'm never in need of it again! You're awesome! read more

UACC could use a little more empathy and compassion in their practice. Had a procedure done there and the Dr (Kramer) did not take any time to let the local anesthetic do its thing. Seemed to be in a rush. Consequently, the procedure turned out to be very painful, unnecessarily. I learned this after the fact after speaking with other people who have had the same procedure done with no pain. read more

Dr. Reyes is great!!!!!! Terrible office staff!!!!!! No compassion, very nasty, do not return phone calls. Very unprofessional.

I have been under their care for the past 3 years and credit them with treating me with the greatest of professional and courteous care. I have 4 appointments a year and never once did I have a less than stellar experience. The doctors, nurses and receptionists are all wonderful to work with. AHB read more

one of the worst establishments on cape cod. neglectful, unethical, and acted irresponsibly. I am still dealing with the consequences of having a procedure there that was done improperly. they have basically left me with major issues related to urinary care. DO NOT GO HERE read more

I have used this practice for routine prostate exams and tracking. I have found them very professional. A smoothly-running office. Generally a 5-minute or less wait in the waiting room and the same in the examination room. Good attention from the physician, including reading and responding to information I brought in from a web search. Reduced frequency of exams once my PSAs settled down. I haven't needed any surgery or involved procedures which I would want to have before I gave 5 stars, but I've been very happy with UACC. read more