I've had great care w/ Dr. Aizen. Had an aquablation, along w/ stone removal, which pretty much cleared things up. He's a decent, caring provider who listens to his patients carefully. Highly recommended. read more

every time I had appointment at Uropatners, I had to wait over 1 hr. this is ridiculous for patient care. they always told me it is shortage of staff but why they reduce the appointments or call ahead of time. very bad service read more

I love Dr. Yonover. After several other doctors failed to resolve an agonizing, suicide-inducing pain, he saved my life. This practice represents everything that's wrong with corporate medicine. All of their systems are incompetent. In the last 3 days I have made 26 calls into their system without getting through. How did I get here? I had an appointment with the doctor 10 days ago followinga blood draw. I responded to SIX separate messages asking me to confirm, to pre-register, to confirm again, etc. Because of work on the Brown line tracks I needed to walk from Belmont. I walk with 2 canes so I called to say I had an appointment with Dr. Yonover and would be a few minutes late. They said no problem. I arrived, said who i was and had a seat. They called me to say that a mistake was made, Dr. Yonover doesn't work on Tuesdays. No apology. I left because I was angry and in pain from rushing. I called to make an appointment but was told I couldn't because I owed them money and needed to talk to billing. 13 phone calls into the phone system failed to get through. "Please press 1 if you're a patient with a billing problem". I pushed it and it went back to the menu over and over and over. Called again just after 4 pm on both Monday and Tuesday and got a message that the office was closed. Left a message with the answering service asking for a return call. Did not get one. My second call today got through to billing where they acknowledged that I didn't owe any money. They then offered me an appointment a month away when I'd be out of town. I said I needed an earlier appointment. They had to get permission from a supervisor to call the office for an earlier date. They got permission and said I'd get a callback from the office. 2 hours later I gave up and drove to the office. As I parked I got a callback and made an appointment. 2 1/2 days of incompetence to make an appointment to fix their error. No apology. If I didn't adore Dr. Yonover I'd be looking for a new doctor. read more

Was sent to UroPartners at the LaGrange location by my regular doctor because of a high PSA result. The doctor at UroPartners said my test result had gone up so he requested I do an MRI to check the prostrate. The MRI showed a suspicious area, so the Dr then requested a biopsy of the area. He informed me over the phone that I would be contacted in a few days to set up the biopsy appointment. Days passed and no contact. My calls to the office only went to an automated system. So, I've been told I need a biopsy which is bad enough and then no way to set it up. Furthermore, they never give you any paperwork of the visit or results. Find a Urologist who cares about their patients. read more

I did my yearly check up. Men need to do a prostate checkup just like women do their mammograms. The dr I've seen before Dr. Yonover was busy for months but Dr. Charles Hughes was able to see me. The building is 2 stories. U can take the elevator or the stairs. Only 2 offices there. Upon entering I placed my name on the patient waiting list. About 5 minutes later a guy called me for my id and insurance cards which I gave him in his hand, he made copies then placed them on the countertop...1 of my pet peeves and it costed a star for unprofessionalism. Next time give cards back to people in their hands. I waited another 5 minutes then the assistant Natalie took me into room & went over some info. I waited 31 minutes for Dr. Hughes. I started to ask what was up then he appeared. He stated he had an issue with someone. Hmmmm. I'll let this time slip. We went over situation, history. He seems like he's in his 30's or early 40's. Smiled a lot which kinda bothered me versus when a seasoned dr is emotionless but he was nice, paid attention. The office was clean. The waiting room smelled great, very refreshing. Would I recommend? I prefer Dr. Yonover's vibe better but Dr. Hughes wasn't bad. I will follow up next year. Preventive is key to any prostate issues guys. read more

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This one-star review reflects my most recent experience. I want to begin by saying that my previous three visits were positive -- I was seen promptly, and Dr. Shore was excellent.Unfortunately, my most recent visit was a very different experience. I had a procedure scheduled two weeks in advance. On the day of the appointment, I received a voicemail informing me that the procedure was being canceled because additional authorization from my primary care provider was required. This was the first time I was made aware that authorization was needed. I had already been seen for a consultation, and at no point was I informed that further steps were required before the procedure. I arrived 30 minutes early, hoping the situation could be resolved. Instead of working toward a solution or assisting with rescheduling, the interaction escalated unnecessarily. The conversation became argumentative, and I was called "incompetent," which was both unprofessional and inappropriate. As a patient, I rely on the office to clearly communicate requirements related to scheduling and insurance. Medical procedures are inherently stressful, and patients deserve professionalism, clear communication, and empathy. While my experiences with Dr. Shore have been positive, the conduct of the front office staff during this visit was disappointing and ultimately the reason for this review. I hope this feedback encourages improvements in communication and patient experience moving forward. read more

My doctor referred me to a urologist. I saw good online reviews for Dr. Shore At UroPartners . I met with him, he looked at my doctors notes , we talked. There was no exam. He gave me a free sample prescription he had received from a pharmaceutical company. I took the pills until I ran out. The symptoms didn't change. I called his office and was told he would call me back. I waited a week. No response. I called back and was again told he would call me. No response. Waited about another 10 days. Called back. Told he would return the call. Never called back I saw another urologist. He actually did an exam. Had different recommendations. Within a week problem start to go away. My sense is that Dr. Shore spends as little time as possible with patients so that he can maximize profits. I went back and looked at the positive reviews I had seen. I discovered that those website reviews are by invitation only, meaning the doctor´s office controls which reviews get published read more

Uropartners has zero regard for their patients. I tried booking an appointment online, where it advised I would be contacted within 48 hrs. That never happened. Then I tried calling, only to continually get voicemail, so I left a message and was advised my call would be returned by end of day. That never happened. After I finally got an appointment by repeatedly calling and had my visit, I received a bill and was charged $300 for a new patient fee. I have been examined by this doctor several times. Apparently, their policy is if you haven't been in 3 years, you're a new patient. Am I supposed to just pretend I've never met the man? That I've never sat in their waiting room? One of the first things the doctor asked during my visit was if I was still taking the medication he had last prescribed me. New patient indeed! Based on principle, I do not recommend Uropartners. I will pay the ridiculous bill and take my business elsewhere. I guess I shouldn't be shocked...a money grab from a healthcare provider. Wow. read more

Had a first appointment with Dr. C. Tanner Hughes. Here is my experience. (1) Completed lengthy online pre-checkin (2) Asked to accept terms and download their app (thought nah, who needs yet another app, well OK) -- system hung. (3) Walked into appointment. 4 office staff. I stood at desk and no response. I woke them up saying "good morning -- do you need me at this desk?" Got a curt reply to sign-and and go wait in chairs. Seconds after sitting down I was called back (really? You couldn't have serviced me while standing there?) (4) Turns out I had to re-do my pre-checkin. Sigh. I was handed a tablet seemingly from 2009. Embarrassing for them. (5) While waiting, a gentleman in wheelchair rolled-in and was waiting at front desk. No attention from staff. (Same experience as mine). I gave the gentleman a friendly "good morning" in hopes of waking the staff. It worked. (6) I was called back to my appointment, and told the doctor had not made it to the office yet (I'm the first appointment of the day at 8:40a) (7) The office was not shabby, but did not have a profesional vibe (8) I declined to continue with my appointment. I'll find a doctor where it's more profesional, the technology isn't rinky-dink, staff are at least profesional if not friendly, and the doctor is considerate and appreciative of my time. read more

Do not under any circumstances go to Dr. Yonver. He botched my surgery and tried to slime his way out of the mistake that he caused. 1 st year medical student could have did a better job. Stay away from Dr. Yonver and any office he practices out of. read more

UroPartners - Paul Yonover M.D. - Urologists Near Me - Chicago, Illinois

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I don't often write reviews, but I made an exception for this one because Dr. Shore is fantastic, and I am so incredibly grateful to him. I came to Dr Shore after being misdiagnosed at another practice, and I had been suffering in extreme pain for a while. Dr. Shore turned the situation around immediately. He got me in for an appointment the day after I contacted his office. He gave me the correct diagnosis, told me I would need a minimum of 2 procedures, and clearly explained all of my options. I'm extremely nervous about medical procedures, and Dr. Shore was very kind and comforting through everything. He performed the 2 surgeries and resolved my issues efficiently and effectively. I highly recommend Dr. Shore, he is an excellent doctor who truly goes above and beyond. read more

Best Drs around! Dr Yonover is incredibly knowledgeable as well as compassionate. Amazing Dr!!

UroPartners 5215 N. California Av., Chicago. Receptionists were very busy in each of my visits. Yet they were very cordial and caring. They even took care of something when I came in without an appointment to ask about something. read more

Want a picture of our "superior American healthcare system" we're so desperately trying not to change? Look no further than UroPartners. NEVER have office staff so they cant answer the phones. When they do, they stick you on hold for 7, 8, 10 minutes. Send you for expensive tests and you have to call multiple times to try and get the results. If I hear one more time about how a single payer system will make it hard to access care, I might vomit. I'd say pick someone else, but there's nowhere near enough urology practices and those you can find are overbooked and provide the same poor service. read more

I wouldn't send a dog to see Dr. Shore. He recommended the most intrusive surgery (TURP) without any diagnostic testing whatsoever and just a slightly elevated PSA. He rejected all alternatives out of hand. Thanks to Shore, I went looking for information and found it on websites where men share their issues and solutions they have found. I discovered a whole world of alternative, less invasive procedures without the side effects common to a TURP (which Dr. Shore did NOT even mention). Wow, thanks Doctor. I also learned that he should have ordered imagining studies to determine what is the cause of the problem rather than making what is most likely the most profitable (to him) suggestion (surgery). But thanks to him I found a better URO who is not so trigger happy. read more

If you ever have a kidney stone, Dr. Yonover is the guy you want taking care of you! I wish I had met Dr. Yonover when I had my first 3 stones! My most recent situation (3 stones at once) was the worst so far with infection and other complications. Dr. Yonover spent all the time needed to answer my questions about the procedures i was to undergo and made sure my family was informed about my post-op recover. He is very easy to talk to and gives me all the information he has at the time so I can make informed and educated decisions about my health. As for follow up-- all I can say is had my former doc been as thorough as Dr. Yonover, I might not have had to endure my latest trauma. Dr. Yonover has left no stone unturned is trying to determine why I am manufacturing so many stones and I intend to follow his recommendations to the letter! Dr. Yonover gets my highest score and has my utmost thanks and respect!! read more

Wasted a year undergoing treatments that were not effective, that I wasn't a candidate for, prescriptions that didn't work, then a cystoscopy. Another presription that didn't work, and in fact caused a lot of pain. Left and found a urologist that had my problem fixed in the span of 2 months. read more

I have deeply mixed experiences with UroPartners. Good: Paul Yanover is an outstanding urologist. If you see him, he'll be your favorite doctor. Warm, incisive, patient-focused. Bad: The nurse and office staff are not always professional. Occasionally, I'd have to watch them bicker with one another loudly. One time, someone handed me a surgical report from another patient. This is Protected Health Information (PHI) and is illegal to share this way. Once I was doing a test that afforded me no modesty and the nurse left the exam room door open, and me exposed to the waiting area. Also, in the same procedure, despite me warning her, the nurse let me urinate on myself. The nurses thought my problems were odd and made faces at each other in front of me. Finally, my health insurance switched and they couldn't initially find me in the system. Instead of treating me and working it out later with health insurance or me (we could have worked something out), they sent me chasing after a few obscure numbers from my health insurance, and while I was doing so, they cancelled my appointment and asked me, a long time patient, to leave. Again dehumanizing. If this sounds bitter in response to one engagement, it is not. I must mention that after every visit I received a survey and gave them this feedback explicitly from my first visit and nothing changed. read more

The doctors are amazing but they obviously have no idea what is going on behind the scenes with their staff. The bickering among each other and how some of them speak to each other is so unprofessional its actually baffling. Also, it seems that every time i'm there they have new staff? The most disturbing part is their lack of attention to the patients. The older gentleman that works there, I believe his name is Michael, was on his phone every chance he could get. Why in the world do you need to be on your phone that much at that age and NOT be doing your job, it makes no sense! The other fact that when he gets called out on it by his coworkers he has the most absurd excuses, all this within a 30 minute span I was waiting there. How does a grown man talk back to the women in the office in such a disrespectful manner when he has been there, im going to assume, maybe 3 months, whilst the rest of them ive seen for YEARS. Doctors, you NEED to do something about this. This is how you lose patients such as myself, where they're willing to travel a while longer to avoid such hostility. The facility manager, Lorie I believe, what a joke. The lady walks around like shes a brain surgeon when she cant even handle a small clinic. Something needs to be changed there *COUGH COUGH* THE MANAGEMENT *COUGH COUGH* read more

I just have to write an update to this review. I have been doing this 12 week treatment, so every week I find myself back at Uropartners. It's not something Dr. Shore does himself, but he always comes in talk to me about how things are going. He's always incredibly friendly and personable, asking me about things I am doing in life and work, but also making sure to get a good idea of where the progress is. He also makes sure to explain clearly what I should be expecting in my progress, and helps me stay positive if it isnt all better in week two. It's obvious he wants what's best for his patients, and he does so by probably the best bedside manner I've ever seen. Really happy to have him as a part of my health care. read more

So impressed with Dr. Yonover, easy to talk to and very positive and friendly. He makes you feel comfortable and that calms your nerves.

I went to see Dr. Shore for a cyst that i have that was discovered in my uterer during a ultrasound that was performed for a upcoming hysterectomy I was having. I waited over an hour for him. And when he came in he proceeding to tell me that the cyst wasn't cancerous. Though he can tell I was extremely worried. I told him I was scared. I also told him that I was diagnosed with Interstatial cystitis about six years ago. He told me my other doctor misdiagnosed me. How would he know that if he had not done the proper testing. The other doctor had. And told me I had it. He bad mouth her very badly. He was very arrogant, rude and cocky. But because I was worried he said he would look at my bladder and uterer and that since I was having a hysterectomy he would do the procedure at the hospital. Well he never communicated with my gynecologist. It was his assistant that did. Her name is Lori. She is horrible at what she does. She schedule a date. That my other doctor agreed on. The OR was booked. My husband scheduled the time off. Then Lori the assistant called me back and told me that she didn't realize that the doctor had another procedure for that day. I was really upset. The procedure he has to perform will only take him for ten minutes and my husband already took the time off and can't change it. I told her that she didn't communicate this whole situation correctly and she told me to calm down. And when I asked if I can speak to Dr. Shore she told me that he said if I wasn't happy with him I can find a new urologist. What doctor does that? A arrogant one does. I even asked her if I can see someone else in the practice and she said they were all booked. How does she know this she never looked or asked. So needless to say I have no urologist. I still have a cyst. And I was never able to speak to him. I'm really upset and I'm tired of some doctors thinking they are better than everyone else. This is the reason why people don't like to go to the doctors. read more