i will not ever come back to this place again. Ken won't let me choose vehicle what i want but no…read morehe chose vehicle and I will not accept no electric vehicle because it is hard to find free charger to fill up Chevy Bolt EV. I want gas vehicle and my electric vehicle don't go far by electric charger by location where it is free. He is ripped me off because i am disabled.

ken was very helpful helping me get a car and had a positive attitude the whole time, answering any…read morequestions I had. There were a few hiccups with the first 3 options having a lot of mechanical issues and needed detailing, but the last one made up for it. The only thing I wish was the cars were already detailed before showing for sale. I had to clean the car myself, but it wasn't nothing drastic but still wasnt in my plans cause the vehicle still came out to alot after interest but this was to help me rebuild my credit. I plan to only drive in town with everything 10mins or less away.

Bought my first vehicle from here last year, had a few issues with it. Looked at upgrading, and…read moreafter some thought, decided to come back and give things another try. The process was smooth(the salesmen were amazing each interaction), they found a vehicle that I'd be happy with, and the pieces have come together much better. I feel I will be happy with the finance company, as well as the vehicle moving forward! Thank you Modern, happy I decided to come back!

SCAM ARTISTS. Do yourself a favor and Google the VIN Number on the vehicle your interested in…read more Check out the auction site they bought it from. Most vehicles are previously totaled and somehow retained a clear title. My Silverado I bought there has severe frame damage. I payed almost $34000 for a totaled vehicle. Body shop stopped the estimate at $29000 worth of damage because it was beyond totaled. We had a settlement for them to buy it back which the dealership backed out of. Arbitration is mandatory in the contract. They refuse to respond. RUN! Do not buy from here. I will be posting anywhere i can find about this. Its just not right.

I am extremely disappointed with my experience at this Jeep dealership's service department. My…read morevehicle has been in their possession for over 8 months with absolutely no resolution. For the first 7 months, I was left without a vehicle before finally being placed in a loaner--something that should have been provided much sooner given the circumstances. Now, I'm being told I may have to return the loaner within the next week or two, despite my vehicle still not being repaired. Communication has been completely unacceptable. I have made numerous calls trying to get updates, and each time I'm met with no real answers or progress. Not once has anyone from the service department proactively reached out to update me on the status of my vehicle. The only time I've been contacted was to check the mileage on the loaner car, which says a lot about their priorities. After 8 months, there should be accountability, transparency, and urgency--none of which I've experienced. This has been a frustrating and exhausting process, and I would not recommend this service department to anyone. Overall, this has been poor service from start to finish.

What should have been a routine tire replacement turned into a frustrating and completely avoidable…read moresituation. During the service I received a call informing me that my lug nuts were worn and should be replaced. I was told the price was $13, which I reasonably understood to mean $13 total. After the work was completed, I discovered the price was actually $13 per lug nut, which comes out to roughly $260 for a full set. That is an extremely inflated price considering an entire set can be purchased elsewhere for around $40. This was clearly a major communication failure and felt very misleading. After expressing my frustration, the service advisor (Mark) eventually told me that if I brought my own lug nuts they would install them without charging me. Wanting to avoid further hassle, I purchased a set myself and began installing them. While doing this I discovered that one of the wheel studs had been stripped, most likely from improper use of an impact gun during installation. Because of this, I am now left with one wheel mounted on only four studs instead of five, and I now have to spend additional time and money replacing a stud that was damaged during what should have been a basic tire service. When I returned the following morning and tried to explain the stripped stud, I was immediately brushed off and told to sit in the waiting room while paperwork was written up. There was no interest in hearing the issue or addressing the damage that occurred. Between the extremely overpriced lug nuts, the communication issues, the damaged wheel stud, and the dismissive customer service, this entire experience turned a simple tire replacement into a multi-day headache. If a shop cannot perform something as routine as a tire replacement without damaging hardware, it raises serious concerns about the level of care taken with more complex repairs. Based on this experience, I will not be returning and cannot recommend this shop to others.

Smooth and easy transaction. Carvana's offer was significantly higher than my dealer's and although…read moreI planned to list on Marketplace to maximize my sale price, I decided it wasn't worth the hassle of detailing the car and fielding low-ball offers and then hoping for no fraudulent payment issues. I am impressed as a first time Carvana seller... and some lucky Carvana buyer is going to get a great used car! PS - Carvana instructs you to notify the Michigan Sec of State that you have sold your car but that IS NOT necessary according to SOS. Hope I can save someone a trip. This is an instruction Carvana should remove from their website.

I decided on a whim I wanted a new car. I had no idea what to do with my current car. was going to…read moredo $0 down so I didn't want to deal with taking it to a dealer and decided to go online for quick sales. i checked multiple marketplaces to sell private party to another person. Once I found carvana and got a price, I wasn't going bother with anything else. I filled out all the forms and paperwork online, and setup a date the day after I picked up my new car. They arrived in the window given after calling the morning of and i had a check and my car was towed away a few hours later. The process was truly amazing and easy. Of course you need to be honest about your vehicle, which I was, and everything was as easy as possible.

The absolute worst company in the whole world! After telling them my head is blown in the motor…read morethey told me I had to pay $100 to leave the car then whatever is wrong with the car I have to pay out of pocket for. The manager or whoever she was told me to bring the car in tomorrow and pay $10 and they'll fix it. OK cool. But instead they came and stole my car my neighbor tried to stop them and they still pulled off with it. Went up there to ask them why they took the car and if I could get my kids instruments,my driver license and other importance they told me I had to pay $250 on top of a $800 tow fee and $9000 for the car. I didn't have the car for 20 days SMH these people are scammers and just plane evil do not take them your business please dont!!!!!

Tell me my car would be done in two days. It took three weeks of lies…read more I talked to another customer, same thing with his mothers car

They don't know there cars well a week after getting the car the engine wouldn't turn on I put two…read morenew starters in it and still isn't working

was very happy with their service. bought a convertible beetle and they were great with us. kyle…read morewas a great salesman to work with.

Charge bogus fees like destination on used vehicles $795, add other fees not described, saying…read morereconditioning fee $800, will tell you everything is great, then find out pieces like blinker modules missing...not honest! Don't fix issues.

Astonishingly incompetent and unhelpful. Sold me a car and transmission blow in 3 weeks.read more