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Greenfield Auto Center

5.0 (1 review)

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Services - Greenfield Auto Center

Auto maintenance

Auto repairs

Routine automotive maintenance

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6 years ago

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Bob Maxey Ford - Bob Maxey Ford in Detroit. New Ford Explorer

Bob Maxey Ford

(30 reviews)

I had a very disappointing experience with the service department at Bob Maxey Ford, Inc…read more I scheduled an appointment for my Ford F-150 for an oil change, recall, and a rear differential leak. I was told to bring the truck in at 10am and that I'd need to approve a $250 inspection fee upfront, even though I have a premium care warranty. They couldn't clearly explain what would or wouldn't be covered. I dropped the vehicle off at 9am and was promised a call in the afternoon with an update. No one called. I had to follow up myself at 2pm, and again at 4:30pm after being left on hold. By the end of the day, I was told they hadn't done anything on the truck. No inspection, no real progress, and no communication. I then went to pick up my vehicle, and no one apologized or explained anything. No communication, no accountability, and no respect for customers' time. Completely unacceptable experience. I won't be coming back.

I'm looking for clarification regarding a recent service visit. I purchased an oil change package…read morefor $74.00, which included an oil change, all fluids, and a tire rotation. Before the service, I was already aware that my front driver-side tire had a slow leak. After the service was completed, I noticed that same tire was still low later that evening. This raised concerns that the tire rotation may not have been performed, as the leaking tire remained in the same position. I returned to Maxey, explained the situation, and was told the tires would be rotated at that time. However, three days later, the front driver-side tire was low again -- the same one that had been leaking all along. This led me to believe that the tire had never been rotated, as its position hadn't changed and the leak persisted. Since the service team wasn't aware of the leak, this was my only way to verify whether or not the tire had been moved. Now I'm 2 visits to the location, hours of work missed and still have no rotated tire. Sad.

Greenfield Auto Center - autorepair - Updated June 2026

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