Vehicle pick up was quick and flawless, but that was 7 months ago and haven't even received acknowledgement of my donation. I have not been given the opportunity to choose the charity of my choice, nor have I received a tax document. I have attempted to contact this company by phone numerous times, only to reach a voicemail box that says it is full. ​ read more

called plenty of times and no return call. I became homeless and had to drop out of school. But when I laid and made them think I had a car, wow, they called me in 15 minutes. Greedy. They don't help no one. I will junk a car before i donate it it to this p.o.s charity read more

I am disappointed in Charity Motors service. A good friend of mine donated her car to Charity Motors and asked that the proceeds come back to Habitat for Humanity here in Washtenaw County. That was months ago and Habitat still has not received a check. She also had a lot of trouble figuring out whether they were going to notify the IRS -- initially, they said the car's value wouldn't warrant notification, though she received a letter in the mail saying otherwise. Not that it mattered to her, but was very confusing. When we inquired weeks later as to why Habitat hadn't received the donation, they said that the charity would receive the donation once the car has been sold. Well, it's been months and months, and still no donation. Not a very effective way to help a charity. If you want to donate your car, there are other programs (Habitat for Humanity International has a program) that are much more effective. Or, better yet, if you are willing to do a little work yourself, sell the car on Craigslist and donate the proceeds yourself to your charity of choice. read more

This review will receive a continuation after I get the tax forms and all, but now that I am about 90% of the way to the end of my donation I wanted to get started on this review. As far as customer service, I found them to be very helpful. My process started with an online donation form (Thursday) which was followed by a phone call to clarify a few things. I was then told that the logistics team would contact me to schedule a pickup. I decided to call the next day (Friday) because I wanted the vehicle to move sooner rather than later- they told me they could have someone out to me early next week but would follow up on Monday. Today is Monday and i received a call and an email afterward for pickup between 11-2 as well as a temporary receipt for the full-fair value of my vehicle until they could mail the official letter in 10-14 days. The tow-truck driver called me at 10:30 and said he couldn't get to me, so I had no problem driving over to him around the block. He took the car and the keys and that was the end of my transaction. So far so good- I will add to this once I receive the appropriate paperwork for tax deductions/clearance. read more

I'm giving Charity Motors an additional half star just because of the mission of the dealership. For those of you that haven't heard of Charity Motors, it's a dealership that sales donated cars to the general public slightly below what you would pay at a mainstream manufacturers lot. The car prices can range from $1500 to $9900. I am not sure if they have financing available but I believe they do. The lot is open Monday -Saturday. You browse the lot and if you find a vehicle that you're interested in you go inside the office and tell one the sales people. It's a great no-hassle way to shop. Even if you don't make a purchase the day you browse you can get the VIN # to get a report of the vehicles history. read more

Just brought my friend Melvin here to get a new minivan. He got a great deal! This is a pretty cool place if you need a good used car. Peole donate cars to this place and they sell them for cheap prices. I haven't brought anything but like I said my friend melvin minivan is in good shape. We are riding in it as I type this. It just needs a muffler. read more

While this company was recommended as one of the top automobile sites to donate to, it definitely hasn't been for me. I called in June to donate a fine running but too small a car for me (a BMW convertible). I've donated to auto charities in our area before (Salvation Army and the Red Sox) and thought I do one that gave the final sales dollars to my favorite military organization that doesn't have a means to accept autos. They picked up the auto later than scheduled (days later) and never thanked me for the donation nor have they sent me the promised IRS donation receipt for the auto and I've called/emailed several times with promises to send it. I'll have another auto to donate next year but will not donate to this outfit again--they may be a sham. read more

Definitely don't recommend these people. All the staff members are very rude. We were told the car would be picked up within 48 hours and then the company doing the pickup called a day later and said it was going to be 10 days. Not sure if it's a local Austin office or corporate, but either way... I wouldnt' bother with them. read more

"We accept all vehicles in any condition, running or not." This is a FALSE AD. I called to donate my car on Nov. 2016. My car runs well, but, not perfect. The woman answered my call was very rude. After she asked me some question about my car told me that the car have to be in good/very good/excellent condition as of Sep. 2016. Then, she just hung up my call. read more

Do NOT use Charity Motors unless you love getting the runaround. They were impossible to deal with in terms of getting the car picked up. Finally, after two weeks of calling to try to make arrangements (and getting one excuse after another), they made an appointment to pick up the car on a Thursday afternoon. My husband took a half day off from work and waited from 1 - 4 p.m. (we were given an approximate pickup time of 3 p.m.). Finally, around 4:30 he had to call them - and he was told that they don't know where the driver is but they will try to reach him and call my husband right back. More than an hour passes, and nobody calls him back. Now, at almost 6 p.m. he calls them and they claim the tow truck they were sending broke down. The next day, I called the Salvation Army and they came within 24 hours, and exactly at the time they said they would. read more

I donated my '96 Buick to charity motors. I filled out the form online and was contacted quickly. The process was simple and I would do business with them again. read more

"According to CharityMotors.org's 2013 Form 990, an impressive 79 percent of their income of $7,899,046 went toward programming, with just 6.7 covering administration and 14 percent funding fundraising efforts." That may be true, but as I've just discovered, only 50% of the sale price of the vehicle actually goes to the designated charity. In addition, it's a very disorganized company. They boasted a pickup within 48 hours, but due to their main office losing &/or misplacing paperwork, it took over two weeks to process the donation and pick up the vehicle. read more

We donated an older VW Jetta to charity motors and thus far, the process has been seamless. I initiated the donation process on Sunday evening, I received a phone call Monday morning, and the car was picked up by their designated transport company on Tuesday afternoon. The rep that I have been working with is kind and very responsive. Since the car was just picked up, I obviously won't receive the tax forms until it arrives at its final destination, so I will update once that has occurred. I also have designated a charity that I would like any proceeds to go to, and while they did list the name of the charity on my temp receipt, time will tell if the money actually makes it there. Overall, I've had a great experience and just hope these couple of loose ends are tied up as expected. Stay tuned... read more

Would NOT recommend. They don't give you a price for your vehicle until a week or so after they've taken your car and if the price isn't what you expect too bad. Once they've taken your car it's to late. You're stuck with a tax write off much lower than you thought it would be. read more

Charity motors,.....please get some pictures of the inventory of the cars and vans you may have,keep in mind; some people like to see what you have before they even come that way. read more

We had an automobile in good condition we tried to donate based on the recommendation of a local Goodwill-type charity. I contacted them through the web form and received a phone message late the same day with a number to call back but, when I called, I was told it was a "wrong number." I called the number on the website, and they got a lot more information from me but, after a week, I still hadn't heard from the towing company. I called and talked to them again, and they got even MORE information from me (including my social security number, which they said they had to have to report the donation to the IRS). I waited another 24 hours, and still nothing. I then looked up the number of the towing company they said they were sending, called, and there was no answer (not even an answering machine). Out of courtesy, I contacted Charity Motors through their web chat to let them know we were giving up and donating the car to Goodwill so they could cancel our transaction, and the response was "You'll have to call the number on the website directly because we can't handle transactions online." I responded that this had been a hassle, and their web chat representative just said "Thank you, Have a good day," and ended the chat. Overall, working with the organization was a HUGE pain, with nothing accomplished in the end. read more

I disagree with the post below. I've found Charity Motors to be the best way to donate a car that otherwise is not worth much as a trade in, or for those that don't want to bother with selling direct. It's one of the only charitable programs I know of in Michigan that the IRS allows you to use the "Private Party Value" from Kelley Blue Book or Edmunds.com, versus only the actual selling price. You select which charity you want the sale proceeds to go to. I've selected the Michigan Humane Society in the past, and they've confirmed that they do in fact receive about 60% of the sale as a donation. It can take many months for the car to sell (MHS didn't receive the check from the sale of my last car donation in August 2009 until March 2010), however, you don't need proof of sale to take the deduction in the year of your donation. The charity should mail you a letter once they receive the donation. If it takes 6 months or so, don't be alarmed. After all, most likely you're not donating a car in the best condition to start. read more