Dear Office, I'm…read morehappy to help you fill your day with actual work. For anyone who needs it, their actual phone number is 888-306-9878. The short "security guard" is a complete jerk, clearly enjoying the tiny bit of power his "uniform" gives him. He seems to wake up excited only to talk down to people in a condescending way, likely with nothing more than a high school diploma to his name. He gives out the number 800-772-1213 just to brush people off, even though the actual office number is 888-306-9878. When you call the 800 number, and wait 2-3 hours, they tell you that you can schedule an appointment at the office. What a joke. The real issue isn't that an appointment is required. It's the rude attitude and the misleading or nonexistent information. On top of that, taxpayers fund this facility, which in practice seems to mean employees finding excuses to do nothing, taking two-hour lunches, and avoiding actual work. The place is literally empty, yet they still refuse to help or even giving a proper information. And no, this is not a statewide issue. It's specific to this office. I drove 15 minutes to another location where the staff were polite and allowed people to come in and ask questions even though the office was not empty like this "hangout facility".

First time here! The people were very nice and friendly, and they helped me out, which was super…read morehelpful of them. I had such an amazing experience today.

I recently called for help. I was attacked by somebody with a knife and was face with the knife…read more I was treated like a criminal. I was harassed interrogated and left on a third story parking structure after me telling the police officers that I just had an aneurysm and embolism in my heart, and if they could please help me get to my car I had several heavy and a dog that I rescued in my arms they drove away three cars, three police cars and left me in that parking structure. I was horrified by the time I got to my car, I was profusely sweating and was out of breath. I called the department and let them know what it happened. I just can't even believe this is the conduct of the sheriffs when I called for help and was treated like a criminal in my hometown the police officers definitely didn't behave in this manner. I personally have had friends that were sheriffs and this is not proper conduct.!

On 5/29/23 I was the victim of an out of control reckless driver on Marguerite near Vista Del Lago…read morein Mission Viejo. The driver was seen by multiple witnesses traveling over 100MPH before colliding with my car twice (once in the rear, once on the side) causing multiple injuries (19 rib breaks, punctured lung, multiple punctures to spleen, nerve damage to left arm/hand, concussion). These injuries nearly killed me! The reckless driver claimed he was going approximately 55 in a 45 and was recommended to receive a standard speeding ticket in the report! Even though in the report multiple witnesses saw him traveling nearly twice that speed and the wreckage showed he was going much faster than he claimed . He was also driving on a restricted NIP license, had 11 other infractions in 2 years a DUI and reckless driving offenses!!! This doesn't even address his sealed juvenile record! Why was he only recommended to receive a standard speeding ticket by OC Sheriffs (his offenses and injuries he caused met the requirements of a much heftier violation). This kid is a habitual offender with a pattern of bad driving and bad choices behind him! For public safety he should not be on the road!

Very nice place, the streets are kept very clean and the pavement isn't broken like in some parts…read moreof the surrounding area. We were there for the No Kings protest and the local police and sheriffs were great at keeping everyone safe.

Let the Truth be told Once again, Great work!…read moreMr. Erick and Magdanela are two beautiful souls working for the City. Educated, kind, always helpful, and great to do business as always! Thank you Ali, Honest :-)

We recently held our ceremony at Laguna Hills Civic Center, and overall, it was a really positive…read moreexperience--especially for couples looking for something simple, affordable, and still beautiful. One of the biggest advantages was how easy the appointment process was. Having a scheduled time made everything feel smooth and efficient. The clerk who assisted us was friendly, helpful, and made the experience feel welcoming rather than transactional. The setting itself was a pleasant surprise--the scenery created an atmosphere that felt much more elevated than expected and made the moment feel like a much larger wedding. It also provided a great backdrop for photos, which was important to us. All of the necessary information was clearly outlined on the website ahead of time, which made planning straightforward and stress-free. And from a value standpoint, it's hard to beat--it truly felt like a $20,000 wedding experience for just $89. Everything was organized well, which helped the day run seamlessly. There were a couple of minor drawbacks. It can get crowded, especially with multiple parties scheduled around similar times. While the website notes a maximum of 20 guests, it's possible to have more if you're outside--but that can make the space feel tight and limit photo opportunities. Overall, it's a beautiful, efficient, and cost-effective option that still delivers a memorable experience. A great choice for couples looking for something intimate without sacrificing the feeling of a special occasion.

This government building has a really calm, serene feel to it. As you walk up, the Clerk-Recorder…read moresuite is on the right side of the fountain, which makes it easy to find. Right before the entrance there's a QR code for the waiting area, and it's honestly a great system. Once you scan it, you can see your place in line, and when it's your turn they'll text you the window number so a friendly staff member can help you. If you need copies, filing, or to register something, it's definitely worth checking their website first and completing what you can online to save time. But if you don't have access, there are three computers available after you walk through the waiting area that you can use. I went in the afternoon during the week and it was incredibly quick; hardly anyone waiting. They accept cash or credit card, and you can always ask ahead if they take personal checks, money orders, or cashier's checks. If you call with questions beforehand, the staff is very knowledgeable and helpful. They record everything right there in the office, and the whole process was smooth and efficient.

me and my bf were victims of an assault with deadly weapon (A CAR) in january where the suspect…read morestruck both of us with his car while we were outside of our car in an attempt to cause bodily harm we sustained a variety of injuries i was literally on the hood of the car and got thrown off and the suspect took the toll roads to get away. no one at this police department was ever able to find him bc they did a lazy job. investigator told me there were many cameras in the area and it was real early in the morning and i even gave time stamps of everything yet somehow the car was never found on camera...like were they even able to find my car in the cameras? clearly they didn't bc they would have seen his car driving right next to us. they can't do their job right and they don't care to i mean this is a simple case to solve so imagine them trying to solve a murder or something nobody is getting justice at this point give me the footage i'd find the suspect by the end of the day we have a psychopath walking free amongst us who likes to hit ppl with his car and laugh while doing it

Biased and Unfair Treatment by Officer Stephens on Alicia Parkway…read more I'm writing to formally express my deep concern about the behavior of Officer Stephens, who stopped me near Kite Hill on Alicia Parkway and issued a speeding ticket--despite the fact that I was not speeding. As a proud service member of the U.S. Army, I've dedicated myself to protecting this country and the freedoms we all enjoy. It was both disappointing and disturbing to be treated with clear disrespect and what felt like racial profiling. Officer Stephens made inappropriate comments, including questioning my appearance (specifically, why I was wearing earrings) and spoke to me in a dismissive and demeaning manner. He did not allow me to speak or explain anything during the stop. His conduct was unprofessional and, in my opinion, discriminatory. I strongly believe Officer Stephens is in need of immediate diversity and sensitivity training. This type of behavior undermines public trust and reflects poorly on the department as a whole. I hope this complaint is taken seriously. No one should be made to feel targeted or disrespected based on their appearance, background, or ethnicity--especially those who serve this country.

I came here to get copies of tax documents…read more This building looks like something out of a old school Sci-Fi movie...but everyone here is friendly and helpful. The security officers at the front door gave me directions to where I needed to go...I went straight to the department and got what I needed. They even gave me FREE copies. I had a good experience here.

Technical Sergeant Burroughs is/was amazing to work with! She was informative and responsive with…read moreall of my questions. I was looking for a recruiter around my area and I was referred to TSgt Burroughs and she was one of the only recruiters that responded. She was pushy but in a very good way because she wanted to save as much time for me during processing, testing and paperwork. She reached out to me at the end of Feb 2024 and I'm shipping at the end of April 2024 for USSF and normally I heard it takes 6-9 months to book a job for USSF. Thank you TSgt Burroughs for everything, I appreciate you for helping me through the whole process!

This recruiter doesn't understand uniformity, why is everyone in different uniforms? Also I went to…read morean event and why was two RAs there and the recruiter wasnt?

Exceptional service and deputies are extremely professional and courteous. Keep up the good work!read more

Phenomenal experience, accomodating service and minimal wait times with motor deputy Baker. Very…read morerespectful officer and straight to the point. Hopefully I don't need to use their "services" again, but if I do it will be a decent experience at least.

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.