Hello potential buyers, I've read these negative reviews and honestly feel their pain. My experience with USC starts with watching plenty YouTubers' generator mods, I decided to go with USC. Their website doesn't seem to give me the feeling I was ordering the correct kit for my DuroMax 10000EX, so I waited to call them and was very pleased with their service that way. The kit was shipped and arrived from WV to Ar within 3 business days. Very fast in my opinion. The snorkel gasket that USC sells with the kit is the shinning jewel and the main reason I went with their product line. The regulator can be found throughout the internet, but that snorkel gasket isn't an easy find and if you can find it and price all if the pasts sourced separately, USC kit came out cheaper in my experience. My generator has been modified with the kit and runs without any issues, my only advice is to install 3/4" pipe as close to the generator as possible and some sort of 3/4" gas flex hose from the pipe to the generator. Good luck with your project and I do highly recommend USC! TG, somewhere in beautiful NWA-USA read more

FINALLY got a message back from the supervisor who said he had seen my review and therefore was not going to give my money back. Basically he was retaliating against me for telling the truth and trying to warn future customers. This was after MANY attempts to work it out with them but they refused to respond to me. After quite a bit of argument, he said that if I claimed that not issuing me a refund would cause me "a financial hardship" he would refund the restocking fees. I told him I make plenty of money and I would be just fine so to go ahead and keep my money. SERIOUSLY? WHAT IN THE HELL? This shows two things: 1. They had the ability to issue the refund. 2. He wanted me to claim I was poor so he could post it as a response to my review. STAY AWAY FROM THIS COMPANY!!!!! read more

I experienced and installation problem that was solely due to me not properly reading the installation directions. The technician and customer support people at US Carburetion were fantastic. The determined my problem, suggested a course of action, and eventually ended up fixing my regulator. I couldn't have asked for better assistance, both via e-mail and by telephone. Great Job. read more

Purchased generator that was converted for natural gas or propane. Well after 2 months and numerous calls still can not get working with natural gas or propane. Good luck getting someone to help. Finally called credit card company to get money back. To bad i already paid to have gas line run for this and bought a tank and propane that will never be used so cost me all this extra money for nothing. Buyer be ware. PS. out of about 20 calls got to to talk to support people about 3 times all the other times was told they are all busy and will call back . Needless to say that never happened read more

These guys are Great! I would highly recommend USCarburetion to anyone that needs a generator or a conversion kit. They are very knowledgeable, helpful, and very friendly folks! read more

Because I believe in Karma, 'Good things go around' and other healthy points-of-view, I HATE writing poor reviews for any company, especially smaller ones who are 'hard at it' trying to compete and to make a living for themselves and their families. In this case however, I felt compelled to WARN FELLOW CONSUMERS of the 'Black hole' of wasted time/dollars that they will likely experience when they try to buy from US Carburetion of Summersville, WV. Hoping to find a conversion kit for my Honda 13HP gas generator, I went to the US Carb website. The first thing I noticed was that their drop-down Product-Selector tool only provided Part nos (no Kit description was offered), thus forcing me to call up their online chat tool, so as to clarify that which I was hoping to buy. 15:00 minutes in: After interacting and receiving helpful assistance from Laura LaRusso, I was re-directed back to their website. I was unable to complete the transaction however, as their site wouldn't allow me to add a credit card no (nor did it accurately list shipping costs), so I went back to Laura; she apologized for the incorrect data/inconvenience, and recommended that I call the West VA office and speak to supervisors Mike or Michelle. 25:00 minutes in: I called the office and Jim answered. Jim, who was unable to help me, asked me to hang up the phone so that he could call me back(?) Upon calling me back, he stated that I needed to speak with Lisa (at this point Ive spent 35:00 minutes trying to buy a conversion kit). It was my most unfortunate displeasure to have to speak with Lisa - my guess is that she must be new to Customer Service/untrained in how to communicate with others/related to the owners, as she continually interrupted me, talked over me, argued with me and otherwise refused to hear or listen to my issues. Even after sharing my frustration at her lack of listening skills, she continued to repeat that "the information is right there on the website" - unbelievable! Finally, stating that someone else might be able to help me, Lisa transfers me to John. Within a few minutes of explaining my issues to John, John states "look, there are a lot of folks that sell these kits, why don't you just go and buy the kit from someone else?" - just when I thought it couldn't get any worse, my experience gets even more UNBELIEVABLE!. 45:00 minutes in. I ask John for a Supervisor and he states that there are no supervisors on duty and that I need to call back on Monday, when either Mike or Michele is in the office. 60:00 minutes in. I call on Monday and Jim answers again - he tells me that Mike can only be reached via email, and gives me (then repeats) the email address of Mike.Kay@uscarb.com as my best way to get through. 70:00 minutes in. I send Mike an email summarizing my issues and asking for help; the email comes back 'undeliverable at this address'. The good news is that, as John stated, there are several other providers of Propane/LPG Conversion kits out there, so don't despair! It is amazing to me in this day/age of 'Super-competition for quality goods and services' that organizations like this even exist. It is my belief that Customer Service quality is a direct reflection on the value that companies place on their customers - if your time/energy is valuable to you and Customer Service is even remotely important, yow will avoid this company. regards, Mi Mullineau read more

I tried to buy from this company, they kept sending me the wrong gasket and insisted it was correct. I sent them pictures and they still couldn't get it right. The generator I have is very common it's a Honda eu2000i. After several weeks I have up and went to their competitors Hutch mountain. Problem solved. I highly recommend Hutch Mountain and unfortunately have to advise you against buying from U.S carberator! Until they figure out how to take care of their customers and get their inventory under control. Very disappointed! Spend your hard earned money elsewhere.. read more

My car flooded all the time. I ran the battery down trying to get the engine ignited.

Awesome service they were polite and courteous and thanked me for my business. All in all I love dealing with people who know how to run a business and appreciate their employees as well as their customers. read more