MAKE AN APPOINTMENT!!…read more If you need to visit the SS office, make an appointment. No matter what time you get there, all appointments take priority. I made an appointment for 9, and at 840 there was a line of about 20 people waiting outside. I walked up at 858, was let in and they told me that people will line up and have to stand outside for hours sometimes. I walked right in, took care of what I needed and walked out in about 8-10 minutes. Very quick, efficient and the lady was very nice.

I didn't know what to expect because the reviews are mixed, but I have no complaints. We had an…read moreappointment for a replacement social security card. Arrived at our appointment time. Checked in and completed the appointment all within 15 minutes. I say just book an appointment beforehand, know what documents you need prior and you should be in and out.

Even without an appointment, I was helped within 15 minutes of my arrival. The person I saw was…read morefriendly and knowledgeable. My complaint is that the signage is on the side, not the front of the building. I drove past it 3 times before I found a person to ask where to find it !

This office is closed as of 1/10/2025 as I just went there and they have a sign on the door that…read morethey moved !! To 7012 Hillsborough Rd and the security at Hillsborough office IS EXTREMELY RUDE !! Asked if I had an appointment and I said I did not and he said well you better call and make one!! Hey buddy I tried and I couldn't get in until February which was not helped because I have paperwork that needed to be returned before February

Came here to get assistance with social security application. The two phone numbers to this office…read morethat I received were both automated systems that simply sent you in a loop and provided irrelevant information. They are boards and signs posted all around the front door stating you can only come into the office via appointment only. However when you try to call to set an appointment or do it online it's impossible. I showed up without an appointment, typed my information into a kiosk and waited to be seen. I am writing this review while waiting to be seen. I am thankful that I will be able to talk to someone but this entire process is cumbersome even to a person in their 20s such as I. Improvements need to be made.

It was a short wait and they quickly found out why I didn't receive my SS check. They said it was…read moresent to the account I had closed 5 months ago . I now have to wait 3-7 days for the replacement. It was impossible to get satisfaction from the main number in Washington but this local branch got to the bottom quickly. Unfortunately, it didn't solve my money problems as quickly as I needed

Staff gets away with being very Rude. When I talked to the…read moresupervisor she said she would address it. But it seems pretty ingrained, I doubt if anybody ever does anything about it. Plus even with a Appt you will wait two hours. "I guess they have emergencies they go out on to delay their service.... Lol a joke!! A big fat joke!!... that's all it is. Everyone goes there expecting to wait a long time. So it isn't the customers. The staff has a horrible attitude problem. Right down to the security guard. He plays like he's pleasant but he can be a real nasty ass. Act like his customers are bothering him. The employees don't know the answer to your questions. They say they'll escalate your case then leave you sitting in the waiting room waiting again for hours. I'm surprised anything gets done.

This particular office only excepts appointments! Do not waste your time coming here trying to make…read morean appointment you must call first. The are located on the first floor of Rasmussen college, yes I know that's an odd location for a social security office. It's always busy, the waiting area is similar to the dmv. Even if you make an appointment be prepared to still wait.

it was the best experience I have had the people who worked there were nice friendly and very…read moreknowledgeable I appreciate customer service and this location was excellant

I am extremely frustrated by the inconsistent information I receive when contacting Social Security…read moreby phone in Clearwater, Florida. Each time I call, I seem to receive a different answer to the same question. In addition, several phone representatives have been rude and condescending during these interactions. When I previously asked an employee at the local office about these inconsistencies, I was informed that the phone representatives are located off-site and was advised to visit the Drew Street office in person for accurate assistance. As a disabled individual, traveling to the office is not always feasible. On May 14, 2026, I contacted the Clearwater office and spoke with Mrs. Steins. During the call, she repeatedly interrupted me, spoke in a dismissive manner, and implied that I was being dishonest regarding prior contact with the office. Specifically, when I referenced a previous visit to the Drew Street office on December 8, 2025, at approximately 11:00 a.m., she responded, "That's funny because it's not documented." I did, in fact, visit the Drew Street office on December 8, 2025. The in-person staff at that location have consistently treated me with professionalism, kindness, and respect, which makes this experience even more disappointing. I strongly encourage Social Security to review and audit phone interactions for professionalism and consistency in the information being provided. The call in question occurred on May 14, 2026, at approximately 3:32 p.m.

It was my first time at the Florida Ave in fact I haven't been in years however it seems like it…read morewas dominated for one type of person which means if I didn't speak Spanish the service was going to be a level 1 out of 10. The greeter seemed to have attitude and I watched how the service was when he interacted with each person meaning due to me not speaking Spanish my service was horrible on top of that the people inside seemed to be dominated for more Hispanics than ever.

Call and make an appointment first, if you can! The direct number to the Tampa office at this…read morelocation is 1 (866) 331-2317. If not then at least Try to get here as early as you can. They open at 9am but we got in at 840am. They started seeing people early too. Masks are still mandatory! They have a female and a male bathroom available for your use. The staff are friendly and knowledgeable. Due to COVID, it took me a long time to get my SSA issues taken care of as we needed in person appointments. Sometimes the systems and the phones were down.

4 stars because of the difficulty to get in touch with someone…read more I was skeptical after reading all the bad reviews and then the difficulty I had in figuring out how to make an appt. The key is PATIENCE... The process of getting in touch with a person via de 1800 # to make an appt was difficult and frustrating. However, once I got on the line with a representative, the process of making the appt was easy. The process at the local office upon arrival, check-in, then being seen to completing the task (update my status and request a new card) was excellent. Appt was at 9am and I was out by 9:10am.

It's simply ridiculous that you make an appointment with them. Take time off from work and they…read moredon't even bother sending you an email that they will be closed for IT issues or whatever reason. Is this normal? I would expect that from a third world country not here in the US Scandalous!!! 09/06/2024

I have had nothing but the most respectful and helpful assistance from the clerks working in the…read moredivorce section of the Manatee County Clerks Office. They provided excellent guidance for me when I first filed in early 2018 on my own and then when I hired a lawyer, provided me with copies of documents that I needed. Manatee County can be very proud of these ladies. Unfortunately, the divorce is still in process; but it surely is not the fault of the clerks office. Wishing them all the best, David I. Kasse

My fiancé and I went to get our marriage license and passport yesterday and let me just say I was…read morenot looking forward to it. Most places like passport, DMV, social security offices, etc. are annoying to deal with but the clerk we had yesterday made is enjoyable. Ms. Craig, in passport/marriage license had amazing customer service skills and was just a delight to work with. If you need a passport or marriage license I hope you get the privilege to interact with her.

I have tried to call the DADE city ss office for weeks. First you are on hold for at least 45…read moreminutes and then the line disconnects. I had a few questions so wanted a time for an appointment. Forget it! Nobody answers and of course you can't go in person! Finally called another office and at least they answered the phone immediately and answered a few questions for me. I would so horrible service but actually there is no service at all!!!!!!!!!!!!

Horrible experience! I was misinformed by phone about appointments. They said to just come in, no…read moreappointment needed! When I arrived there was no waiting because there weren't any other customers at 3pm! When my number was called, the representative said that I needed an appointment...even though I was the only person there! They weren't able to help me! They gave me a code to complete an online application at home that expired on July 5, 2022. When I got home and entered the code it came back "expired"! That was my first and last time ever going there! They're completely useless!

Terisa was amazing! Efficient, consultative, sweet and patient with my aging mother who needed to…read moreapply for a state ID for her recent move. The appointment process was easy, the wait was short and there were so many counselors to assist those in need. Well done Sarasota Tax Collection in life. Terisa deserves a raise1

Bridget was very friendly, very helpful and was able to get our address updated on our drivers…read morelicense very quickly. It's a very nice facility with plenty of customer service reps to help you get in and out. Would recommend making an appointment, but even if you don't have an appointment It's not a very long wait.