Ryan M.

After completing my global entry application online I waited till It said I was able to make an appointment. After checking multiple times, the earliest appointment times at the office closest to me (not in Hawaii) was 8 months away! On my last trip to Asia, I scheduled a stop over in Hawaii for a few days to break up the long flight. Luckily I checked to see if there were appointments available while I was in Hawaii, and there were! So instead of 8 months out it was only 1! I brought a bunch of documents to prove my identity, the ones I provided in the application and more. At the interview all they asked for was my passport, but I'd bring more forms of identification just in case. The officer who interviewed me was courteous and he explained everything and asked if I had any questions. I was told finding the office was difficult but I was given really good directions and also gave myself an extra 20 minutes before my appointment time. Being at the airport I had someone drop me off and pick me up after. HOW TO GET THERE The office is located between terminal 1&2. If you're getting dropped off head to arrivals terminal 1 and go thru terminal 1 and have them drop you off in one of the first zones in terminal 2 (zone 24-26) Take the escalator to the 2nd floor. The global entry office will be to the right, you'll see signs pointing you there. The door is closed and the officer will come out and call out the appointment time. FYI your global entry is good for 1 year after it expires to allow you to apply for renewal after the 6 year expiration date (be sure to login to your account and check when you are eligible for renewal). You should be able to begin the renew process after 5 years. Also don't forget to declare everything when you travel or your global entry privileges will be pulled.

C M.

The office is easy to find especially when you follow the directions you find on Yelp! (Thank you previous posters!) The officer that interviewed me was kind, funny, and easy to talk to--pretty much verified my personal information.

Lolo A.

Finding the Global Entry Enrollment Center seemed a bit daunting, so I read up on it and arrived early for my appointment. - Park in the Terminal 1 parking garage (closest to Hawaiian Airlines). - At Row D, level 5, cross over to the area that says "International Garage" (pictured). - Use the elevator to get to the ground floor, row J. - Cross the street to Terminal 2 and turn right. - Take the "Group Tours" escalator (pictured) to the 2nd floor. - Follow the "Global Entry Enrollment Center" signs (the office should be on your right). - There are directions on the door on how to proceed for your appointment. The officer was very friendly and personable! The interview was a breeze and went by quickly. I paid $3 for parking. The card was received in the mail less than 2 weeks after the interview.

Lyla D.

Initially, the Travel Security Administration was created in the wake of the September 11, 2001, terrorist attacks, formed under the Department of Transportation and tasked to take over all security functions of the U.S. Transportation systems (highways, railroads, busses, mass transportation, pipelines, ports, and airports). The attacks changed the way the U.S. approached airport security and marked the birth of the Transportation Security Administration. Seemingly overnight, passengers went from walking through security in minutes to having to show photo ID, remove their shoes and go through a stringent security screening before boarding airplanes. Before 2001 and since the founding of TSA, we have traveled domestically and abroad frequently and have seen dramatic changes to the airport and port security. Yes, we've had our share of standing in long lines, removing our shoes, and ensuring that we weren't carrying liquids, gels, and aerosols exceeding 3.4 oz. However, in late 2014, TSA PreCheck became available, and we signed up right away. We were about to renew our TSA PreCheck, which is about to expire but chose to apply for the Global Entry Trusted Traveler program because as the world reopens from the pandemic, we plan to travel abroad again. We submitted our applications online late last year, waited for conditional approval then scheduled our appointment for our in-person interviews at this service center located at the Daniel Inouye International Airport. Contrary to the Yelp marker, which for some reason points to a Universal Enrollment Center (TSA PreCheck, only) on Richards Street, the correct location for the Global Entry Enrollment is located at the Ewa end of our International Airport. We've seen and acquainted ourselves with the CORRECT location and its dedicated parking lot while peering out from the mauka windows near gates D1 & D2. I had scheduled our appointments about a month before our TSA PreCheck expiration which would give the Agency time to approve and issue our cards. We didn't have any issues locating the Enrollment Center, which is located on the second floor above the International Arrivals. Our appointments were 15 minutes apart, so I stood outside the Enrollment Center waiting for my husband before my turn came up. While waiting, another woman came up and was about to ring into the office, but I told her my husband was inside for his interview and inquired about her appointment time. Her appointment was after mine, and just then, my husband popped out from his interview and motioned me to enter the interview room. The agent on duty was courteous, friendly, and professional. I provided a copy of my appointment confirmation, Hawai'i Drivers License, U.S. Passport, and two utility bills showing proof of residency. He inquired about my intentions for Global Entry, captured my fingerprints, and then took my photo. Ladies, take note that you'll have your photo taken so you can either dress appropriately or "put on your face." I asked if I would be allowed to smile for the picture, and surprisingly, he said yes, which is unlike when you take photos for your passport. So, now, we are waiting to get the final approval for Global Entry membership (good for five years, upon approval) and card, which should take about 7 to 10 business days. The entire process, from online application submission to in-person interview was smooth and easy.

Alvin A.

I first enrolled for Global Entry back in 2016. Fee is $100 for 5 years. It's an easy online application process which will ask you a series of questions ranging from personal info, passport doc's, current employment status and past employment & travel history. Once your online enrollment is complete, you have to schedule an in-person interview with US Customs at your local Airport. The interview process takes about 5 minutes with a few questions, finger prints, and picture taking for your ID. Your card will arrive in mail a few days later. There are benefits to having a Global Entry card because you can reduce your wait time when arriving from an International flight to a US Airport, you've already been prescreened prior to receiving your ID, automatically making you a low-risk traveller, allows you to bypass the processing line and utilize the kiosks in the International Arrivals Hall, and you're able to bypass Security when traveling Interisland and on Domestic Flights via TSA Precheck! This past summer, I noticed my Global Entry was going to expire in October 2021. I went online to renew my card, paid for the fee, and scheduled an in-person interview. At that time the next available appointment's in Honolulu wasn't until later this fall. It also gave me options of other US cities on the mainland to schedule an appointment as well. So I booked the first available for November 8 and kept that date for when I return to work. Before heading in to work, I went in on a Monday afternoon to the US Customs Office. I see there are signage saying that the location for renewal is at another secure office on the 2nd level of the Ewa Wing. Followed directions & signs, and it was just a few minutes walk upstairs. A Customs Officer name Hazel assisted me. She was so personable and accommodating as I was a few minutes behind. We talked stories and was mentioning only about 60 some Japanese paxs arrived in HNL earlier in the day! She also said many of my other work colleagues were walking in to renew their global entry too! That's a really good sign as more foreign countries will be reopening for travel in the upcoming months.

Coleen M.

As of 01/28/2022 the Global Entry office is still on the second floor of the international terminal (west most side of the building). My appointment was today at 6:45AM. WHAT TO BRING: -Passport -Driver's License or ID -Utility Bill (my address didn't match my driver's license) -Appointment Confirmation PARKING: I uploaded a photo of instructions how to get to the parking (someone uploaded before, thought I'd update it in case you need help). Anyway, my experience for Global Entry interview. The parking situation was great! I did not want to pay for parking at the parking garage so I'm glad US Customs has their own little parking lot. It was easy to find and a short walk to the office. HOW TO GET THERE: From your parking stall you'll see a HUGE "US CUSTOMS" sign in blue. Walk straight past that sign towards the arrivals area of the airport. On the right you'll see JBL booths and right after an escalator to the second floor. Take the elevator up and it will be on your immediate right. There will be signs on the wall and a small corridor with a door at the end. (It's the door straight ahead, not left or right). I arrived a minute late because airport security SWEARS Global Entry was on the first floor even though I showed them the instructions that clearly state second floor (sigh, my advice don't listen to them). Once on the second floor, you ring the intercom (on the left side of the door) and state your name and appointment time. If someone is already inside, the officer will ask you to wait outside until their call you (COVID, duh). The space for interviews is honestly small, it fits like two people. INTERVIEW: I make it to my appointment and Officer Orcutt was super nice and informative while talking me through everything. I was asked questions that were on my application - he was pretty much verifying the information I input was accurate. They also ask why you want a Global Entry card (because it's $15 more than pre-check so why not, right? LOL). Make sure to bring your documents with you for your appointment! Also ladies, they take your picture so make sure you're prepared. Luckily from prior reviews, I read they take your picture so I came prepared, haha. Smiling is permitted in your photo (in case anyone was wondering. I didn't smile at first and then he said I can retake it with a smile LOL). Anyway, my appointment was quick and painless. I got an email from US Customs that I was approved on my drive home so my card should be arriving shortly. Thank you Office Orcutt! You made my Friday. :)

Nadine C.

Returning back to the USA... Unlike other reviewers, I do not have Global Entry. I'm just a normal passenger with a regular American passport. During this visit, I returned home to Honolulu from Hong Kong via Manila. I completed a US Customs form on the plane (Philippine Airlines) and stated that I was not carrying questionable items such as fruit, meat, and soil. I also stated that I was bringing in less than $10,000 worth of goods/currency. When I arrived at the office, I scanned my passport at one of the kiosks (which asked similar questions as the form). There were several lines and we were guided through to the face-to-face interview. Everything ran smoothly! We all proceeded to the baggage claim and went out the doors. Group tours exited to the left and individuals used the door on the right. I thank our Federal workers for keeping our country safe!

Michael C.

I wanted to leave a short review to help out future Global Entry applicants and travelers. 1. Be on time. 2. Make sure to bring your passport and drivers license (and any other documents indicated via your confirmation page on your account). 3. Parking is available at the airport. The most convenient place to park is the Terminal 1 parking garage. However, on the day of my visit I decided to take a Lyft to avoid dealing with a potentially full parking garage and risk missing my appointment. 4. From Terminal 1, walk towards Terminal 2 until you see a sign designating "Group Tour Bus Area". Follow the arrow, and you'll eventually come to a sign that reads "Global Entry Enrollment Center". 5. There are sitting areas nearby in case you are slightly early for your appointment. 6. There are specific instructions on the door to the office, namely "Ring the doorbell one time only". The attending officer/staff admits only one applicant at a time, just an fyi. Again, please be on time. Not sure if you'll lose your place if you don't show up for your scheduled appointment time. 7. Once inside the office, just merely follow the instructions of the officer. Your photo and fingerprints will be taken. You will also be asked a series of questions. The total time of the appointment should be around 10-15 minutes. Some handouts/reading materials regarding Global Entry will also be provided. Final approval of your application will be given within 48 hours. BOTTOM LINE: I hope this review, as well as the pics connected with the review, help future visitors to this office.