No complaints! I went to get a passport for myself ! No one was in the office and the lady working was extremely friendly and helpful. You obviously need to go with the items states on state department website and you're good to go. If you don't go prepared well that's on you not the poor people working there. I've heard complaints, but that's only when the people applying aren't doing what they're supposed to. Yes the post office takes your birth certificate, it's required don't be mad at them for that. They do not accept credit card as payment, but like I said it clearly states that on website, and reminder appointment email. The also take passport photos here, BUT go to Costco and save money! It's only $5 there vs $15 everywhere else! This post office was very clean and had plenty of parking, we did go at one on a Friday so maybe that's a good time to go! Once I get the passports and all my important documents back I will be a very happy camper! Never like that part, but it was you have to do! I always dread going to the post office but this one was awesome! read more