This post office by far is the dirtiest, nastiest, and filled with the most uninspired, disrespectful federal employees ever witnessed. The line can be out the door but they will only have one person attending to customers. You see other employees but they are doing NOTHING but looking at you with attitude. There is NO order, you walk through the door you are immediately greeted with trash on the floor, and all over the small tables, and empty slots. This post office branch needs to be CLOSED IMMEDIATELY. I have to agree with everyones one star review posted on this website regarding the colesville office. The post master needs to be FIRED. I am sure everyone that rated them one star would give them no star if the system would allow. read more

Not enough employees to serve the public. Only one employee on duty most of the time. The post office can do better in my opinion.

This location makes me see why people tend to dislike the post office. I mean, I rarely go to one. In fact, I think it's been years that I've stepped foot in any post office, but this is my neighborhood post office. About a week ago, I wasn't home when a package needed my signature so I had to come in and sign for it. There were three employees working and only two people in the line, yet it moved soooo slow. I don't get it. I literally stood in the line for 20 minutes and then had to wait at least another 10 minutes for them to locate the package. I can't! If you ever have to go here, pack your patience and don't be in a hurry to get anywhere after because you will be waiting awhile. Oh well...Hopefully I don't need to come back here for anything anytime soon. read more

The employees here have no concept of customer service. They do the bare minimum for their job. And as another reviewer has mentioned parking can be a serious problem. And the lines can be very long. It is far better to divert to the Spencerville Post Office nearby where parking is plentiful, lines are short, and service is both personal and stellar. read more

This post office doesn't even provide the basic pen on a chain to write with so don't even consider asking for a few pieces of tape. Always long lines. Always trash on floors. Today there was a shouting match in parking lot. I guess that might not be this post office's fault but I definitely feel like yelling each time I'm forced to go here. read more

Average USPS location but I have to say parking is pretty bad here. It's a very tight and small parking lot with minimal room. It's usually very busy as this location and I noticed that the male employees tend to be less friendlier than the female employees. Otherwise, it's a good location to just drop off pre-packed items. You don't have to wait in line but instead you can simply leave it up on the counter! read more

Terrible, all I can say. One-star is too high. I really should get pay from this post office as I used to deliver the mail meant for others to the correct address. I stopped doing that because I do it so often. Mail that says "Do Not Bend" is bent. I ordered a pick-up from this location and it never happened. A letter addressed to a place in New Hampshire was sent back to my return address. I know this is fault of many, but I would think at sorting time the error would have been spotted. Over many years, it is astounding how they continue to be so bad. read more

Compared to other post offices in the area, this one seems to be the most decent. On two recent visits, no one was rude and the staff tried to be helpful. One man helped me assemble a box that I was having difficulty with. Another man helped me make a mailing address clearer because the pen I used to write the address was running out of ink. A woman gave me a sincere thank-you after I paid for postage. And it's kind of the staff not to kick people out if you arrive about 10 minutes before closing. I don't get this kind of service at other post offices in the area (this means you, Wheaton and Aspen Hill). read more

Worst Post Office ever! My package drop offs always lose a day or two at this location. My shipments that typically take 3-5 days to deliver always take 5-7 days when sent from here. I try to avoid this location and so should you read more

The staff is always so disrespectful and they do not answer their designated phone for any reason I called over 18x and they only answered once I was physically at the location. It's always a terrible experience. read more

One of the worst Post Offices I have been to in my life. The ghetto loud ratchet clerks that constantly yells and has piss poor customer service. The lines are extremely long. Those clerks make African American women look bad. I was extremely disrespected on my visit on 3/4/19 I'm going to file a complaint. I would never recommend this post office read more

I would not even give them one star. I do not come to this post offic for anything. I chose to go to Spencerville post office instead. They had lost my mail and packages too many times. Unfortunately, they handle my mail service. I reported about the carrier marking package as delivered to my address when in fact it was not. I asked her one day where is the package. She started getting belligerent with me and did the tap dance around my simple straight forward questions. She complained that I reported her for package theft. She openly threatened me that she will not deliver or pick up my mail. It is against the law for a mail person to make such statements. She is none to decide that. Now, It has been over 2 weeks, I am not getting my mail picked up or delivered. She delivers even the junk mail such as advertisements to the rest of the residents. She needs to be fired along with her supervision here. The supervisors are just as rude unprofessionals and liars. They do not care if your mail gets stolen by one of their friends that work there. They have lost the public trust to handle my mail. They need to be replaced by different newer employees. read more

The absolute worst post office I've ever visited. The def-service machine is always down. The employees don't really care. The employees actually argue with you or ignore you instead of trying to help. read more

If stores are open late to account for holiday shoppers, why aren't post offices too? This is the question I'm pondering as I stand in line at 4:30, a half hour before this location closes. Me and a few dozen others. Just standing. And waiting. The majority of post offices, at least in my area, have hours from 8:30 to 5. If the average American works from 9 to 5, when is a convenient time for most people to go to the post office? I'd hazard the guess of when the post office opens, right before it closes, or during the lunch hour. The line to the front window was at a standstill, but I noticed the self- service shipping center. Whoa, is this new, or what? There was a worker manning the area to help customers through quickly so I hopped in this drastically shorter line. The employee there did the whole thing for ya: weighed the item, chose the appropriate shipping, did all the regular stuff they'd do at the counter. Just be sure you have your credit/debit card ready - no cash accepted in the machine. I still waited 20-30 minutes but that had to beat the other line. I still give it 3 stars due to the service I had at the self-serve counter. Plus, the USPS is always swamped during the holidays. One other note - this parking lot is TERRIBLE. The spaces are way too small. Watch your car so it doesn't get nicked when others open their doors, or park as far away as possible! read more

MINUS 1000 STARS!!! The phone numbers that I have been given for this post office.... 301 586 7611 NO ONE EVER ANSWERS 301 586 7610 IS ALWAYS BUSY. There is not even a answering machine for anyone to at least leave a message on. Horrible and totally unprofessional!!! read more

This place is such a big headache to go, Eileen's (postal clerk) attitude really stinks she wants to talk me out of "tracking mail" (way to much typing I guess for her gloved hand) and than she stands up middle of transaction and calls for her colleague in a back just leaves me waiting, and that had nothing to do with my transaction. She comes up with a "new rule" ("she just had a training a week ago) and she says she does out of "courtesy" ... yeah, right! First Class Mail parcels must be greater then ¾ an inch at their thickest point to be a FCMP, or they must be RIGID... and my mailings are RIGID! Any reasonable person would believe that if you chose to pay a higher rate of postage (package vs flat) it would not be against the rules. Eileen is lazy to type in all the info. Unbelievable bad service. Never had any problem about this, only here at this US Post Office. read more

I only visited this PO a handful of times, as my place was closer to the burtonsville branch (which, for what it's worth, is less crowded and faster). I usually expect long lines and waiting when I go to the PO, and I spend a lot of time at them, as I sell online. Anyway, this place was ALWAYS. CROWDED. no matter what day or time, long line and at least a 20 minute trip. Bleh. The staff was always super friendly though, and helpful. So that makes waiting a little more bearable. Make eveyone happier, have all your papers filled out, you money/card ready and pay attention. They and we will love you for it. read more

The Indian girl who works there gave me a wrong information. She have to know to which area code she is working for, while My undelivered package is returned there she told me to check another place she need more training but later on the other guy helped me well thank you! read more

I love this post office. A dear friend of mine is stationed over seas serving our country. When I accumulate a years worth of magazines I pack them up to send them to the troops. Apparently reading is very 'in' in Afghanistan. Wired, Rolling Stone, MacWorld- why not? Each time I come in the staff here go above and beyond! I bring my bag of magazines, they get me the box for the troops (has a big heart on it), tape it up, and show me how to fill out my form each time. There usually isn't a line, but when there is they usher me to the front. $12.80 and 5 minutes later I'm in and out having done something nice for the troops abroad. Nice folks, and short lines. This location is awesome. read more

.Avoid this post office. Deposited mail inside this post office. Checks stolen somewhere between leaving them here and in the system. Neighbor had the same thing happen one week later. A coincidence..I think not. Find another one and avoid this one unless you want the possibility of large headaches. read more

RUDEST PEOPLE I'VE EVER SEEN The ONLY reason I use this post office is because it's closest to my house. But I PROMISE you, if you use this post office, you will either be the recipient of, or witness some of the most rude customer service in any establishment you'll go to. I've seen the ENTIRE STAFF berate a woman who ran in to pick-up a package while her young child (old enough to not be in a car seat) sat in a car waiting. The entire staff threatened this Asian woman (I've noticed that they have EXTREMELY LOW PATIENCE for "foreigners") that they'd call the police and report her for questioning why they couldn't find her package. BULLIES. On a recent visit, I had one older lady say "Ewwww" in disgust of a perfectly square envelope that i had to mail out for a wedding RSVP. She told me that the odd perfect square shape made the envelope an "odd package" and charged me extra postage for it. She then told me that whoever made the RSVP envelopes was gross and that the envelope was "disgusting" and "dumb". On a separate occasion, one of the Clerks talked to me as if I didn't know English (I'm a U.S. Military Veteran, by the way) and underlined the letters, "VAC" on a "missed package pink slip I received in the mail. I told her that the house wasn't vacant because I lived there and received mail the same day that I received the pink slip. She looked at me and talked to me like I was ignorant and said, "It. Says. V. A. C. Your house. Is Vacannnnt." I've never wanted to spit on someone so badly. Thank GOD the V.A. overmedicates me for PTSD. Overall, this place SUCKS. I hate the staff there. They are THE RUDEST PEOPLE I've ever seen. read more

Terrible experience and terrible hours. Wanted to ship a package and couldn't find a pen anywhere. Leaving and shipping through FedEx instead.... read more

I brought two packages, one of which did not require postage. The postal clerk said that he couldn't scan the bar code because I put clear tape over the label. I have done this hundreds of times with no problem or reprimand. He made a fuss over having to enter the code manually and then said he couldn't read all the numbers because the package and label were not completely flat. I told him that the content was clothing and it could not be made completely flat. He seemed to go out of his way to give me a hard time. Previously this same clerk had told me a package did not have sufficient tape. I always put more tape on than necessary. Instead of giving me some tape, he made me buy a new tape dispenser and go to the back of the line. Unbelievable. read more

Do I think any visit to a post office to be perfect? No, but I've been fairly happy with my experiences at this post office. During Christmas week, I was very happy with the speed of the cashiers and the line. The staff is not top notch but they're professional, courteous and helpful. Parking may seem tight in the front, but go to the back and there is plenty of spaces. read more

For everyone on here complaining about this post office...I lived in baltimore for 10 years and this place is a dream by comparison. Y'all don't know how good you have it hahaha read more

The staff at this post office are friendly and really go out of their way to help their customers. This week I had to come there 4 times to mail packages and each time they were very patient, informative, and helpful. They even have a person who greets customers and helps direct them to where they can receive quick service. The post office provides good value; I use it for most of my shipping needs. read more

another in an ongoing series of screw ups by this branch...what use is a hold mail service if the carrier doesn't hold the mail?...this branch can't get anything right... read more

Carriers for this branch are extremely lazy. They consistently disregard reserved parking signs (authorized for tenants only who pay for these limited spaces); in addition, they do not pick up outgoing mail that is clearly marked. Good help is hard to find. If you don't like walking, and you don't want to pick up outgoing mail from residents . . . find another job!! read more

This is the worst service may be in entire usa. I have complain about by missing mail on line and personally. Still continued miss mailing. To day I has one envelope to be picked up but mail ma did not pick it up. I try to find the right Ph. No but could not on line and the one I had is change. When I went personally ythe post master was busy and her assistance gave the phone no. was wrong? Can you guys fired all the staff members at this location. read more