This post office by far is the dirtiest, nastiest, and filled with the most uninspired,…read moredisrespectful federal employees ever witnessed. The line can be out the door but they will only have one person attending to customers. You see other employees but they are doing NOTHING but looking at you with attitude. There is NO order, you walk through the door you are immediately greeted with trash on the floor, and all over the small tables, and empty slots. This post office branch needs to be CLOSED IMMEDIATELY. I have to agree with everyones one star review posted on this website regarding the colesville office. The post master needs to be FIRED. I am sure everyone that rated them one star would give them no star if the system would allow.

Not enough employees to serve the public. Only one employee on duty most of the time. The post…read moreoffice can do better in my opinion.

You can add going to USPS on the list of my least favorite things to do. Lines are generally long,…read morecustomer service is pretty awful and mailing packages are becoming pricier every year. This location is probably one of the better Post Office's in the area though. It's about a 5 - 10 minute drive from Layhill Shopping Center and there's a private lot with plenty of empty spaces. I just personally don't appreciate all the pot-holes in the parking area and the employees can be a bit rude here to their customers. Other than that, they get the job done. If customer service was better, they could probably earn a 5-star review in the future.

This is the closest post office to my house. It is impossible to make a left turn out of this USPS…read more I took far longer to wait to make a left turn than I spent at the post office itself. A few positive aspects of this location is that there is plenty of parking outside, there's a self-service kiosk inside, and they process passports here.

The mail vans from this location are supposed to exit onto the main road from this location, but…read morethey constantly use the small neighborhood road at the rear in the early mornings when people are trying to sleep.

Great customer service here! I know post offices don't have the best reputation for providing…read morecustomer support but not here. I was here recently for the first time to do a return. The employee I interacted with was helpful and courteous. She was the only one here! Kudos to her! My only "issue" here was coming out of the parking lot. Be careful. It's a very busy area!

This location had only one employee serving. There were one couple ahead of me and I only had…read morequestions about renewing my passport. She offered to answer my questions but was in a hurry so didn't really seem like she wanted to help. I decided not to return to that Post Office and to look for another one that provided passport services.

They wanted to charge me $5.60 to mail this envelope. I was told it's a package or box because it's…read morepadded and that I should speak to a supervisor if I disagreed. I looked up the definition of envelope on the USPS website and it didn't say anything about padded. The supervisor yelled at me and told me to call the 800 number if I wanted to complain. Back in February they sent a priority mail (2-3 day) package intend to be delivered California to Hawaii and it was never received. They said that Hawaii is en route to California and that was not a mistake. They refused to give me a refund and I lost the contents. The contents were insured up to $50 but they would not let me file a claim.

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

Yay, for a new post office with easy access. Not really easy parking though. There is metered…read moreparking out front which was easy to snag during COVID times. There is a garage right around the corner, but I would probably come back another day rather than park in a garage. Don't risk parking in Safeway or Capital One lots. They tow. I went specially to use the self service kiosk machine. There was a guy attempting to use it, but gave up and I zoomed in. It's a bit more detailed than when I use to use it several years ago. At first it told me my recipient's address didn't exist. You also now need to give the measurement of your package. All in all, it was quicker than waiting in line as there was about four people there. The guy that left? He came back to the kiosk. I offered to help him, but he declined my offer.

Downtown Silver Spring deserves better. I've been alive a while, and this is one of the worst post…read moreoffices I've been had to deal with - on multiple stops over the years. There's some sort of grim sickness in the attitudes of all of the sullen, unhappy clerks. They seem to have a grudge against some customers. I blame management, who tells them this sad attitude is OK. They're a disgrace to the great USPS. Also, physically, the space is repulsive and poorly designed, adding to the bad voodoo. Shut this down and start fresh with a new DTSS location, and show these clerks the door.

Three issues. First, the website phone number, 301-598-5033 is out dated, no help here. Second,…read morethe valid phone number, 301-871-4444 sends your call to an operator, and the phone rings and rings with no answer. Third, a UPS package was transferred to the post office and claimed delivery when it hasn't been delivered. I will need to travel to the post office since unable to reach anyone by telephone.

This is my post office and I was expecting a check and two debit cards to be delivered within a…read morecouple of weeks of each other and none of them arrived. I was being given updates from one of the banks telling me exactly the date that my debit card should have arrived. I get scanned images of my mail that is being delivered thorough the postal service and saw the large refund check a business was sending me and it never arrived. I have had to ask for these items to be replaced. I have tried to contact the post office but I get a busy signal. I guess this is part of the plot to run the Post Office into the ground so that we all think government is ineffective and we want it to be blown apart.