This Cherry Log location is a great little post office. Super friendly and cooperative.read more

WARNING: Cannot Trust Mailing from this location. Unsafe…read more Regular disappearance of checks mailed from this Post Office Location during 2025.Neighbors and many posts on NextDoor regularly from others who have had their checks taken, both from the big secure outside box, but also despite bringing our mail inside the facility to either an interior secure drop or handing directly to a postal clerk. This has been Increasing in frequency Jan-Mar 2026. This poster has had 3 bill checks taken in just the last few weeks (yes I use a sharpie) The thieves seem to quickly identify what is a billpay type of mailing, because it is only the bill pay checks to Utilities, Medicare, State of TN that are going missing---the personal correspondence seems to be making it to its destination. Mail brought directly to the local distribution center does not seem to 'get lost' or stolen. The problem/thievery Seems to be specific to this particular brick n mortar location on Municipal Center Drive. Despite several of us speaking to staff at this local facility nothing seems to have been done. Calling the Knox Cty Sheriff for support to engage with this local usps location has been pointless, as the Sheriff's office declines jurisdiction and states they won't even discuss it with the local post office. So, we have now opened a case for investigation via the US Postal Inspector, but every citizen who has experienced this must open their own individual case. If this has happened to you, please file a case at tel. 877-876-2455.

Since moving here almost 9 year ago, I have had the occasion to visit several US Post Office in the…read moreKnoxville area. The one nearest me (Farragut) happens to be the friendliest with a convenient location and customer service that beats all other locations in town. I could give a shout-out to every employee because I have NEVER had a clerk who was short with me, perturbed by my questions or not willing to help. Their customer service is premiere. We are now in the midst of the COVID-19 outbreak but the mail still steadily churns on. I needed to make a personal visit to this Post Office last week and was pleasantly surprised that they had clearly marked 6' intervals on the floor with red tape and then also separated the clerks from the public (as much as is possible) with a solid line of red tape in front of the counter. There were three clerks on duty at the time and each were wearing gloves. It was obvious to me that they were taking this threat seriously and doing their best to do their job and to be safe for themselves and the general public. I certainly appreciate what they do and pray for their safety. Way to go! Thanks for being on the front line and doing all that you do with friendless, accuracy and swiftness.

Nice fast service ! Right down the street ! Cool art on the side of the post office ! Very reliable…read more!

I've had multiple packages "lost" through this post office within the last 2 years. The absolute…read moreworst and most shocking instance of all however happened this week when I opened up my mailbox (that requires a key) and my package was ripped open and the contents were stolen. I filed a claim and called the local branch about 100xs. You'll rarely get ANYONE to answer. Someone finally called me back in regards to my claim and I guess had my claim mixed up with someone else's and were shocked and told me they would review the cameras regarding my stolen contents and get back to me. Naturally they never called back. Finally got someone on the phone the next day and got put on hold for 20+ minutes until they closed. Horrible horrible service. Cannot believe my 100$ leggings were just stolen right out of my package. Awful.

They are the worst post office that I have ever dealt with! My package from Amazon was reported as…read moredelivered but is either missing or stolen or never delivered! "what else you got"??? REALLY! Try using correct grammar!

The people at The United States Post Office Cleveland , TN are dedicated to getting packages and…read moremail to every customer every day! I had the opportunity to actually observe them processing and delivering. The general public has no idea what those folks deal with every single day in order to provide excellent service to everyone. In sweltering heat, freezing cold and torrential downpours they still come through. They all do their best to see that every customer gets the mail and packages to the addresses where they are supposed to go. With the high volume of pieces they process and deliver a few late deliveries would be the norm for any business. Try a little kindness folks... Try walking in their shoes a time or two. They make every effort to get everyone their mail and packages in a timely manner.

Absolute joke. I never review places but this office held my package (expiring goods) for nearly 2…read moreweeks before delivering it to me (I live like 15 mins away.

I'm a truck driver that delivers newspapers to the post office every night. And every night I'm…read moreharassed by a man name Prince or at least that's what I've heard them Call him. He is bullying me harassing me and hindering me from doing my job. I've called every phone number There is to make a complaint and you get nothing but robots. I don't know how else to do this other than call the police when I get there and make a report on him for harassing and bullying and hindering my job. obviously the post office is not gonna do anything about it because I've told them about it. Dock manager I told she knew immediately who I was talking about. I did not know his name and she knew, if that tells you anything he is harassing other people also and getting away with.

They could start by delivering my packages to my house instead of leaving them on the ground. My…read moremailbox is two blocks from my house. Poor service and they loose a couple of billion per year. Should privatize this typical government waste of taxpayers money!

No rating. It would be nice if the packages that don't fit in the mail box would be left on my…read moreporch. My driveway is right across from the mail box. I have complained to the Post Office, even gave them pictures of a large turn around area. Was told it would be taken care of have heard nothing. If it was a one time thing I wouldn't complain. It is also a long drive from my house to the Post Office. At this point I feel I'm being punished for complaining

Teach the lady that's working front desk some manners !Could be the rudest person I have came in…read morecontact with in many months! I was using the drop box outside until someone made a bone head decision to install a different style box that requires most drivers to get out of the car so it defeats the purpose! And the you haft to go inside a deal with the lady with wire rim glasses and hadn't discovered what a hair brush is for. And she acts as though everybody comes in everyday and should not ask a question! Jan/15 /2026 10:30 am

The US Post Office at Cedar Bluff installed new drop off boxes in their parking lot. The problem…read moreis, NO ONE CAN REACH THEM FROM THEIR CAR! Whatever award is available for government inefficiency, this one should be at the top of the list. Installing a mobile drop off box that doesn't work from an automobile is the epitome of stupidity. GOVERNMENT FAIL!

Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

This post office is tucked away into a neighborhood along with a city hall. My mom wanted to mail a…read morepackage back home and he was kind enough to give us some packing material and tape, even though he wasn't required to. Helped her save a few bucks. Also, always fun to hear a southern accent at the post office. :-)

This was one of the best experiences at the post office ever! The individual behind the counter was…read morevery friendly. Best of all, I was in and out within minutes.