I've rented an Airbnb up here for six weeks and just ordered an delivery from Amazon two days ago…read moreand got a notice this morning saying it was undeliverable by the USPS because the address was incorrect. That was completely false. So I called Amazon and they called USPS for me and they told Amazon that I could not even come in and pick up my package that they were sending it back to them. Apparently you have to have a PO Box there in order to get anything so I have to have anything I purchase from Amazon sent to the post office via general mail and I've got to go pick it up every time I get something. Absolute joke. You'd think that they would work together on this to keep their customers happy but apparently not. Very disappointed. & the only reason why I didn't give it 1 star is because Daniel was friendly and helpful.

I mean what's the point of USPS if you can't even get your mail? Everything I order from Amazon is…read morereturned because USPS marks it undeliverable. But sometimes they deliver it? It really makes no sense. Needing to have a PO Box is just simply ridiculous. They aren't that busy. Plus other carriers and Amazon are delivering most of these Amazon packages.

Let me set the stage for the madness I found myself ensnared in involving USPS…read more I've ordered from overseas vendors a handful of times, and each time, despite my best efforts to plan ahead, there almost always seems to be some kind of hiccup. In this instance, I ordered a gift for my lady from Europe at least a month before her birthday. Everything was coordinated appropriately, until I found out that there are areas in the San Bernardino Mountains that do not receive USPS delivery. Unfortunately, the company I ordered from chose not to use FedEx or UPS, and instead went with USPS. So after a month of waiting, my order arrived in the mountains, and was promptly shipped back to the UK. This might have been less stressful had the vendor been a bit more communicative... they weren't. After weeks of trying to reach them (attempting to coordinate resending the item to a different address across an 8-hour time difference), they finally responded, only to inform me that they had resent the package to the same address, much to my chagrin. And herein lies the rub. They sent that message about a week after the package had already arrived in the U.S.; it had already passed through customs in New York. So my job became figuring out how to coordinate with USPS to pick it up. Now, had most USPS locations actually answered their phones (I'm looking at you, USPS in Bell Gardens), that alone could have solved all my issues. I watched the package move from location to location, making its way up to Big Bear, and then it happened. As expected from the first attempt, I was notified that the address was undeliverable and the package was marked "return to sender." Thank God for Greg, the first competent USPS employee I spoke to since this whole ordeal began! He was extremely patient, kind, and understanding. By sheer luck (or grace), there had been a delay in processing returned packages, so they were able to locate mine fairly easily. Picking it up was seamless. Sam, the associate there, was friendly and laid-back, and handed me my package that had traveled between two countries twice. In my experience, the care, quality, and attention you receive from USPS can vary dramatically from branch to branch. This location stands out as one that truly delivers those sought-after values. TL;DR: Thank you, Greg & Sam, for putting an end to the madness!

Recently the mail carrier has delivering packages to my door, this is greatly appreciated!read more

I needed my FBI Rap sheet. Felipe was very kind to help me through the steps and his staff was also…read morevery helpful. I highly recommend coming here for your passport, fingerprints, and any other service.

My husband got his passport here at the RS post office. By far the easiest and happiest passport…read moreexperience ever! Our postal workers are so professional and friendly. They even took his picture. No need to go anywhere else

The United States Post Office,located in the beautiful mountain community of Forest…read moreFalls,California,is a full service US Post office with a helpful and friendly staff. They are always pleasant,helpful and are open for business M-S.They are fully covid compliant and are social distancing to help in the community health effort. . . . . #usps #92399 #forestfalls #californiadreaming #californiadreamin #stamps #mail #firstclass #usmail #iloveforestfalls #californiamountains #sanbernardino #viviancreek #valleyofthefalls #ilovethemountains #gohiking #getoutthere #postage #ilikestamps

the postmaster is helpful, courteous, and always goes out of his way to get things taken care of as…read moreefficiently as possible! one of the best things about living in this small town is having such helpful people in the post office

Best Post Office ever!!! Customer service is excellent , professional and kind. Took care of all my…read moreshipping needs.

I love this post office! Racheal really knows what she is talking about, and she ALWAYS has a…read morepositive attitude! The words, "I can't..." or "I won't..." don't seem to be in her vocabulary. She always finds the best way to assist me with whatever I may need. Great service!

I absolutely love this place. The staff is always friendly, patient, and genuinely helpful--they…read moretake the time to answer questions and make sure everything is done right. You can really tell they care about their customers and the community. Service is quick, efficient, and personal.

Never had a problem sending my packages here. The address when you look it up on maps is still…read morewrong though it's been that way for atleast a couple months now but once you actually find the building it's awesome! ( it's right next to staters bros the map says it's in the Vons parking lot )

This post office is a great as it gets! Paul is amazing. He knows everybody and knows his postal…read morestuff. Although the hours that we can pick up packages are pretty limited; the staff works quickly to get you through the lines. It also helps that the residents picking up their mail are cool too so the waiting is less of an issue when you have somebody to gab with. I have done business with all of the post offices up here and this location wins; bar none!

The new guy sucks!! He has locked me out of my Mail box twice in the last 30 days!! He claims I…read moredidn't pay rent! I showed him my proof of residence! What's this guy's problem! He sent back my mail too!! He really needs to learn how to treat customers!! No customer service either!

Horrible mean & down right worse service from an a specific employee who thinks she runs the place!…read moreTried complaining to post master Renee about how her employee belittled me & left with no resolution & without 2 packages that were delivered & now not found. They really need to do something with that employee with the mole on her face.

I have not had any issues with the customer service at this office - I pay for a PO Box and they…read morewere very helpful in explaining how to get past the "will not deliver to PO Boxes" block on many websites. I do a LOT of online shopping and have not had any problems picking up my packages - they even offer me a cart for some of my bigger buzzed-up shopping showcase showdowns. The ONLY issue I've had (and it's a general USPS-issue, not caused by this branch) is that I've received those mean looking red letters twice now because it says my payment for my PO Box is late, despite having signed up for auto pay. No big deal, I just carry the letter right into the office and check with the desk - once they showed it actually was paid after the letter was issued, the second time I paid it at the desk. They're always very kind and efficient. Having lived in areas served by small offices like this one or larger offices in more populated towns, I prefer the small offices 1000%.

Needed a real estate document notarized pronto and Crystal came out on a Sunday. Friendly,…read morepersonable and efficient. For what more could one ask? My sick cat had made a mess in the house, so we did business on the hood of my car, no problem, she took it in stride. A pleasure to deal with and reasonably priced- about the same price as the UPS store, but no trying to find a parking space, no fuss and no line to wait in. Highly recommended!!

I needed notary services done, and Crystal, the notary, was excellent. I was not very organized,…read moreand she had no problem getting everything tidied up and taken care of for me. It was quick, she was incredibly friendly, plus she really didn't seem to mind the fact that I had my one-year-old throwing a temper tantrum while we were doing the paperwork. I'm not saying you should show up with your children if you have a choice, but I didn't and she took it all in stride. I will be using this business again anytime I have notary needs in Big Bear.