Chains Required Bike Shop

(393 reviews)

We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

Goldsmiths Sports

(636 reviews)

We had an amazing time! The whole staff was so nice and helpful especially never being on a emtb…read morebefore. They were so patient and informative. It's my 40TH birthday and we celebrated by doing the skyline trail I had an aventon and my hubby had the Santa Cruz. We went up to grand view point from their shop. I have never rode a bike like this and I lasted 3 hours. I used auto, trail, turbo and boost mode. It was so easy. Tysm to the staff u made my birthday a day to remember!

I stopped into Goldsmith Sports about a week ago to look at skis and was ready to buy. I was there…read morefirst and had already been waiting to speak with the woman who handles ski sales. While I was waiting, a sales rep came in and she chose to prioritize meeting with the rep instead of helping me, even though she knew I was there and waiting. After standing around with no acknowledgment or update, I decided to leave. It was clear that helping a paying customer wasn't the priority. I ended up going to another ski shop down the street where I received great service and spent about $1,800. If you're serious about buying skis, you may want to consider a shop that values its customers' time.

Bear Valley Bikes

4.6

(97 reviews)

I'm so happy that we found this place! I was looking for a bike for my 7-year old and came across…read morethis awesome bike shop. The people working there were so knowledgeable and found him a perfect bike! They made sure it was all tuned up and ready to ride. We will definitely come back for all our bike needs, this place has the best service and best knowledge of bikes. My son hasn't gotten off the new bike since we got home, we are so grateful! Thank you

Derek is a fantastic mechanic and I can't rave enough about how customer-focused the entire shop…read moreis. Rather than giving me the cold shoulder because I bought a fairly high-end "leftover" eMTB online that was damaged in shipping (2 other shops in town did just that), Derek stopped what he was doing, repaired the damage I saw, and even went over much of the bike straightening out other problems from poor assembly that I hadn't even noticed. And he only charged me what the seller was willing to cover!! All while chatting like we were old friends, giving me insight on the trails to ride in the area (I'm new here) and just making me feel right at home. I've already been back for more and will continue to do so. Easily the best bicycle shop in the Bear Valley!

Mile High Sports

4.9

(173 reviews)

Friendly staff! Pricing is affordable! Location is right next to the lake! They are my go to bike…read morerental place!

Excellent service and right next to the shuttle to the mountain! Cant have a better more convenient…read moreplace than this!!!!

Scotty's Ride Shop

4.9

(128 reviews)

Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

Getboards

4.8

(835 reviews)

I couldn't recommend this place enough! They are so kind and made my entire month by helping with…read moremy upcoming snowboard trip. Kailyn and the team truly care about their customers and you can tell with their service. Wouldn't shop anywhere else!

This place is great! Nathan was super friendly and knowledgeable we rents kayaks then went back…read morenext day to rent bikes!!! We will always come back here!! Thanks

Getboards

4.9

(161 reviews)

Although my daughter races for Mammoth Mountain, we rented all of her ski gear for this season from…read moreGetboards, and we couldn't be happier. We were referred to Tony by a friend and drove up to Big Bear to view the ski selection and rent several pairs for the entire season. Tony and his crew were incredibly welcoming, professional, and caring. They took the time to walk my daughter and me through all of the equipment she needed. We ended up renting ski boots, GS, SL, and powder skis, and my daughter has thoroughly enjoyed them so far. In fact, the high-quality equipment, along with Tony's expertise in selecting and tuning the right sizes, has been a major contribution to my daughter's great season so far. Thank you very much, Tony, and the team at Getboards.

We have purchased many pairs of skis and ski boots over the years from Getboards. Tony and staff…read moreare super helpful with every detail. We love supporting Getboards any way we can because they take care of us, and give back to the Big Bear community. Can't recommend them highly enough!

Big Bear Boards

4.8

(168 reviews)

As a newbie to big bear, I fought for a return I had no right pushing, 1 minute later i walked home…read morewith a free 100$ helmet the owner of the store gifted me from the kindness of his heart. Very hospitable and friendly in the store. THANKS FOR THE free helmet!

Walked in right as they opened and had a super smooth and quick pick up! Filled out one form Justin…read morewas very knowledgeable about the boards he had on hand and recommended a perfect one! I had so much fun on the mountain with this board! Literally just such a smooth transaction picking up and dropping off ! @neeks93 on insta!

BBMR Visitors Center Station

5.0

(2 reviews)

Howdy Big Bear! You are our second home away from home. I wanted to stop in and see the new…read moreimprovements. What a great space! In one corner, there's everything you need to know or buy for a ski resort experience, ticketing, souvenirs, T-shirts, sweatshirts, postcards (I admired the wooden ones), Christmas ornaments, even dog sweaters. The woman working this station was kind and friendly. In the center, a large model map of Big Bear is there for viewing and the main counter for information on everything Big Bear. There's a wall of pamphlets for recreation, restaurant guides and hiking trail maps. I took a couple stickers and a hiking trail map while listening to the main Information Manager speak on the phone in a kind and understanding manner while some entitled person ran the poor woman through the wringer about why this and why that isn't discounted etc. The information manager never broke character on her professional stance and continued for no less than 15 minutes of warding off some maniacal caller. I felt for her. These women deserve better. I originally wanted to go in for their 'Care for Big Bear' kit, since I'm all about that idea. However, the caller took over our visit. We will try again in a week or two. I remember the old location on Bartlett, it was nice too. This new location is so beautiful. You're doing a great job Visitors Center. We Love Our Big Bear! We love those who pack it in-pack it out.

I had the pleasure of receiving skiing lessons from Timothy Blair. He was awesome, patient, and…read moreencouraging! By the 2nd half of our lesson I was confident!!! I really enjoyed my first experience skiing and Timothy is the absolute best!!

Veterans Park Kayak Rentals

(15 reviews)

Very chill experience, not much to complain about. Free parking in the adjacent lot, just walk down…read moreto the dock and the kayaks are already in the water and waiting for you to disembark. They explain the rules of the lake, you check in on a sheet of paper, and then they quickly get you situated in a kayak and send you off. Very efficient, no time wasted. They're very patient when it comes to getting you in and out of your kayak if you have a dog. I'm not sure if all kayak places have this, but it was nice that they had pads specifically for dogs to sit/lay on so that they're comfortable. Will definitely always come back here for kayaking in Big Bear.

Ranger station and rental at the dock do not communicate. Rented a paddleboard and brought our own…read morepaddleboard. The stoned kid at the rental didnt tell us it would be cheaper to rent because once you check in your paddleboard at the ranger station its a $30 permit fee. When i asked for accountability in communicating that with each other the guy with black hat and beard told me i should do my research beforehand. Super unprofessional and didnt even give us a receipt!

Shoe Cobbler

4.8

(680 reviews)

This is by far the best service I have ever received. I dropped off my red bottoms and they were…read morefinished in two days. I had the red bottoms replaced and they look brand new!!!! I will be sending all my friends here!

**** EDIT**** READ THE NEGATIVE REVIEWS BEFOR YOU MAKE A DECISION TO BIRING YOUR FAVORITE SHOES OR…read moreBOOTS HERE! Picked up my shoes Friday everything appeared to be amazing. I was so happy. My boots looked great. He cleaned them up nicely. The heels looked great too. These are my absolute favorite shoes, Lord & Taylor. On to Saturday. I was in my shoes for a total of 3 hours. About 2 hous in is when I noticed they were peeling. I was getting so many compliments on my shoes and I looked down and I can see the peeling pieces poking out the side from under the ball of my foot. I contacted Rafi first thing Monday and sent him a text with video. He is taking no responsibility. I feel like he was trying to do a good job. He replaced the heel tips and I believe he used some kind of cleaner on the shoes which caused them to peel . I definitely would not trust this business with expensive shoes! I went here because of the high revenues but I neglected to read the bad ones that include pictures of the workmanship or lack of. Big mistake! I feel bad about editing this review because so many people had bad experiences with him initially and initially my experience was great until I had a problem. Then he got defensive and deflected any and all responsibility. He has offered to try to fix them, at my expense, but I would no longer trust him after this experience and after reading and seeing negative reviews and pictures. ***** Initial Review before wearing my beautiful shoes***** Been sitting on 2 pair of boots and 1 pair of heels in need of heel tips for some time now. Special event comes up and I want to wear those heels so badly. So I went in search of a shoe repair / shoe cobbler. Found the most welcoming individual here at the Shoe Cobbler in Norco. He is friendly. He is fast. He is efficient. He went above and beyond, not only to replace my heel tips but to bring my shoes back to their Glory Days. All in all I highly recommend this business. If you are in need of shoe repair you will not be disappointed. Don't throw those shoes away bring them back to their Glory Days! Hahaha. This is not a paid for review. He stands by his word and so do I.

All In One Handyman- Thomas Bonde

5.0

(2 reviews)

Thomas came through big for my family and I when we needed some work done quickly. He's helped us…read morewith numerous items over the past few weeks. Job was completed as discussed and in the time frame communicated. Thomas communication and reliability throughout the process was second to none. Hard to find in big bear so it is much appreciated.

I hired All in One to plow the driveway of our vacation home. Tom got back to me quickly and made…read morearrangements to have snow cleared from driveway, sidewalk and steps right away. His rates seem reasonable. So far, this is all I've needed, but will update if I use his company for anything else.

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