Composite: Being…read moredown in the Wexford area often, I've gotten to this particular USPO several times. Normal fare internally, great location, excellent parking. Staff has always been helpful. Now that Fedex offloads deliveries to USPS often, they are busier than before from what I hear. f8 and be there

I don't have any problems but every time I have orders they put a key in my mailbox but the key…read moredoesn't work so I can't get in my order so I just leave the key in my mailbox and I can't get my order so I think they need to get new keys because Ken never open open the box where my order is in it doesn't open

We all know post offices across the country are struggling during the pandemic. This one is no…read moreexception. I go here several days per week because I began selling items online during 2020. Most days there are only two people working, occasionally three if you're lucky. I would say my average wait time is 10 in line. During the holidays it was a nightmare to get packages mailed & I waited between 20 and FIFTY minutes in line. They said in December 2020 that they had some employees out with COVID. They do have stickers on the floor for social distancing and just last week they began providing hand sanitizer at each employee window. They have plexiglass dividers between employee & customer. In November and December I noticed several employees wearing masks under their nose incorrectly which I found annoying. Most people on the front counter are wearing them correctly, but occasionally someone comes out of the back to assist and has a mask under their nose but this is much more infrequent now that we are in January/February. Most of the employees are friendly. One of my biggest annoyances was when their self-service machine broke and I was waiting in line for 20 minutes and the employee told me that it was fixed but no one had tested it yet and I asked if I should test it and she said "be my guest". I thought that she would wait to make sure that the machine worked, but she immediately disappeared behind a closed door and I got out of line and tried it and of course it was still broken! So I lost my place in line after 20 minutes and now the line was three times as long, and luckily a gentleman in the middle of the line let me get in front of him. If you are mailing a priority mail package it helps if you go inside and get a receipt if you want it to start tracking within a few hours. If you put it into the metal dropbox a lot of times even if you drop something off at 10 AM in the morning it will not get scanned and start tracking until perhaps even the next morning. Sometimes if I drop something pre-paid priority off before noon it begins tracking immediately as long as I have taken it inside and gotten a receipt. Items go from this post office in Cranberry Township, onto the main post office in Warrendale, before heading to further destinations. Priority mailing supplies are now restocked as of February 1, 2021, but these were scarce in the summer through fall. The parking lot is not very large, and during the holidays it was so crowded that I had to park down in the next business location and walk up. Also the mailboxes do not have a passing lane for people who are mailing letters from their car, and this creates a back up at times although you can exit the opposite direction at the traffic light. They also do passports at this location. Hours are M-F 8:30am to 6pm and Saturday 8:30am-1:00pm, CLOSED SUNDAY.

Went there for 1st visit, easy return and employee 'Bo' was instantly aggressive, scowl on his face…read morewhen I nicely asked about a bag for return, he told me "I ain't touchin that, I ain't touchin that so don't ask me to" over and over "i ain't touchin that" ??? I asked where the bags were again and he rudely waved a hand behind me and I asked where are they? He sat there and when I asked again he wildly waved his hand again and said buy one. I returned with a bag and he said go buy tape, I asked since it was a small package and I only needed one strip, could I use the tape right here and he said no, you can't use it. Bo smiled about it. When I asked his name, he kept his tag covered over with clothing and his hand. He said rude things I won't repeat here when I asked for the manager. While we waited, he leaned over his counter and said, "wow, oh wow, and said many rude, insulting things to me and my family, staring like he was going to jump over the counter at us. And this is a federal employee?? Very unnerving. This employee was instantly a rude, unwell person in a near state of rage. There is no reason for this, no wonder good people don't wanna go out and have to deal with this caliber of employees for everyday things. Manager said they'd attend to him and will call the Post Master so we'll see how that goes. Be careful when dealing with this employee, folks.

I paid for 2 day prioity for a package at the Wexford, Pa location and it is 8 days and the package…read morehas still not been delivered. When I went in to inquire about it, a very rude female employee told me it was just too bad and my bad luck. They take no responsibility for charging enormous shipping charges for a 2 day delivery, and then not delivering it. They are charging for a service not provided. She wouldn't even bother to try to find out why it is still not to its destiniation 8 days later. I could understand a delivery issue of a day or two, but 8 days?? Really?? This wouldn't happen in the private sector. These people should not have jobs; especially government jobs.

what a garbage post office....so glad that I fear every time my packages arrive here as I PROBABLY…read moreWILL NEVER SEE THEM AFTER THAT. I have now lost several packages once they hit Warrendale, PA. How is this legal at this point? Is this a REAL US Post Office? What happens? Does nobody work there? Does it catch on fire everyday! Thanks for all the refunds I've had to ask for....Enjoy my shit.

This is the second time I see my perishable package sitting at this location 28 hours, no movement…read more Still tracking, we shall see. And it is supposed to coming to Florida. Last time it took 2 weeks, with contents arrival ruined and damaged.

A bunch of thieves work at the warrendale, pa distribution center and the postal service needs to…read moredo something about it. Mailed 800 dollars worth of silver bullion and it magically disappeared at this location. USPS was of no help at all to recover it. My local post office emailed this location multiple times trying to locate my package for me and they wouldn't respond. When they finally did, all they could say was we don't know where it is. BEWARE USING USPS ANYMORE! YOUR STUFF WILL BE STOLEN !

Nice and friendly staff, and great service! The line is not too bad, and they usually have two…read morepeople working it when it's busy. Had to visit East Liberty and Squirrel Hill post offices today, and suddenly realized how great I have it at the local outpost! Thankful that we don't have the surly folks they do in the city. Sheesh!

Large location. It was well stocked and staffed. I was in and out in a matter of minutes. The…read moreparking lot is kind of tight.

Essentially the hub for priority mail, this building does accept mailings (with limited hours)…read more Parcels almost always make it back out They day they arrive (priority mail). I have been told they do process 1st class mail as well, however priority mail comes 1st

Worst USPS my wedding package reached to this place since 6/27 and now it 7/6 and never moved…read more So corrupted place and no one cares

The people at the post office are very nice and friendly but, wow, I've never had such trouble…read morehaving mail suspended for a few days or forwarded. Talking with neighbors, this is not unusual and I am surprised. I've actually given up trying to suspend mail when we go away for a week or so, no matter if I make the request online or hand the physical card (yellow) to the person behind the counter, it just never happens. Neighbors are away for 2 months and asked for the mail to be forwarded to their out-of-state address. Not only is it still being delivered and their daughter has to drive in occasionally to pick up, but yesterday it was delivered to the wrong address. VERY frustrating for us all.

I had yet again an unpleasant experience at the Sewickley Post Office. Our "held mail" request…read moreexpired on January 14 and was supposed to be delivered by the carrier that day. On return from our trip, no mail, and this was before the big storm. I finally made it to the post office on Thursday, January 29, only to find a long line of patrons and one staff member at the counter. After 15 minutes, it was my turn, and I explained to the clerk that I was picking up held mail. She went into the back and returned, saying my mail service would resume on the 30th. I explained that it had already resumed but that my held mail was still being held, and she replied, "Well, you should have said that." I replied that I had told her that. She was unpleasant and rude, retrieved my mail, handed it to me, and, without a word, called on the next customer. I try to avoid the Sewickley Post Office because there are consistently long lines, long waits, and, much of the time, unpleasant front desk personnel. I prefer the Leetsdale Post Office in Quaker Village, which offers exemplary service from two staffers that are always pleasant. Sewickley could learn a thing or two from Leetsdale!

I have lived in Baden 4 years. I have had to go into the post itself a handful of times. Each is an…read moreexercise in being patient while I am receiving rude customer service. Whether it has been handling my mail delivery, signing for a package, or mailing out packages. Each visit is more unpleasant than the last. I feel I know the names of all my neighbors because I keep receiving their mail.

Worst customer service I have ever experienced. The old guy working here is completely rude to…read morecustomers. You can tell he hates his job and he passes that down to the customers. They would not help me with my issue. The seems more interested in their 1 hour lunch break ( which they close down the office for) then resolving my problem. I dont see how hard it is to look up a tracking receipt number but neither the rude man or the lazy women clerk would even attempt. Simply say we cant help you and made me feel completely stupid for even asking them for help. I would drive 20 mins away instead of visiting this office full of rude employees who dont care about the customers.