Whenever our regular driver is not on, the other person apparently has an issue with scanning packages. So are we stealing or just being lazy . Our regular driver is awesome. My experience with other drivers is awful read more

Services has always been good there. Any issues I've ever had have always been resolved quickly. Few errors, have way more trouble with FedEx and UPS read more

I mailed a package that was tracked to Brick, New Jersey, where it was reported as "lost." The supervisor, Hayden, admitted to opening the package and examining its contents, which included dresses and undergarments. He then lost the tracking number and sent the package to "lost mail." Rather than returning the package to the sender or attempting to locate the recipient, he told me the story about package coming with an incomplete address, then the tracking number fell off the package, he looked in the contents of the package and finally made it gone.. Please be aware that this location is rife with mismanagement of mail and loss of goods. I filed a complaint with the UPU, which recommended an investigation. I am hopeful that the package will be found. This service is expensive and unacceptable. read more

Well, it is now 6:10 pm and we just got our mail!! We have a new mailman for a week now and he is getting later and later every day!! This is a little ridiculous!! read more

The employees at this branch are attentive to detail and very personable. They make the extra effort to remember their local customers and echo back to the era of a true neighborhood feel. read more

I have to say how happy I am with the Chambers Bridge Avenue post office. I went in trying to track down a package that couldn't be delivered because the address was wrong. It contained personalized ornaments and I didn't want them returned. I knew it was a long shot and I didn't have high expectations but they were able to find the boxes for me. They were on the way to be sent back. I am so happy I decided to stop in and just hope for the best. Two post masters helped me with this matter and both were unbelievably nice and so helpful. They really made my day! read more

Each time problems with mails. They do not trying to deliver mails and just sending back to senders.

Friendly staff, quick service, spacious, automatic doors in/out, has supplies on hand. Staff go out of their way to make the customers happy!! read more

3 days now, no mail...no mail man has even been on our street. I called the local Postmaster to ask what was going on, got total run around. I told them that I could see on "Informed Delivery" that I had 6 pieces of first class mail undelivered and he tried to tell me that Informed delivery was only "a window." Well, I have been using it since it's inception and it's been pretty ACCURATE, with an exception here and there, but nothing like this. read more

I think I've reached my final straw with this post office, which is why I'm writing this angry review (Yeah, that'll show em!). I know this will likely never change anything, since the USPS has never been stellar overall, but here goes. First things first, the hours of this location quite frankly suck. Leave it to the government to have an essential service close their doors at ~4PM on weekdays, and TWELVE FREAKING THIRTY on a Saturday.. you know, when people are actually home. Whatever happened to the standard 9-5? Hell, how about what the DMV does, and having 1-2 nights of the week with 'late hours' or something? C'mon, guys. Secondly, maybe it's just my mail carrier, or maybe it's the crummy management of this location, but on no less than three occasions, I've had a package marked as "delivered" in tracking, only it wasn't. Of course, every time this happens, paranoia sets in and I start wondering if someone could have stolen it. According to this PO, they "sometimes mark a package as delivered if they don't have enough time to deliver it the same day, and will deliver it the next morning". Alternatively, if it's slightly damaged, they'll "deliver" it, and send it back to the post office for red-tape paperwork. Frankly, either case is a really crappy way to do business, since "delivered" should mean I have it in my hands. Don't go marking something as delivered if it's not - I'd much rather see "damaged" or "delayed" than an outright lie. Then you have the post office itself. What a nightmare! I don't think I've ever been here at a time where there hasn't been a line out the door, with clerks behind the counter who are obviously just "checked out" for the day. Simple things such as asking them to check if a package is in the location makes them sigh and roll their eyes at you, and anything else moves at a snail's pace. It's a real flip of the coin as to whether you get the way too chatty (but nice) people, or the snippy rude folks. Either they need more people behind the counter, or they need to light a fire under the current employees to make them actually do their jobs. read more

people usually dread going to the post office because they are so crowded. this post office has a self service machine where you can buy stamps and mail packages. it makes life so convenient. the machine asks a lot of questions so it can take some time if you read everyone but if you have used the machine before you can do it pretty quickly. today i went to the counter and there were only three people ahead of me. that is pretty rare for a saturday morning! there was only one employee working the counter when i arrived but another came out of the back when he saw there was a line. the employees are efficient and polite. i highly recommend the self service machine though if you get the opportunity to use it read more

US Post Office - the self service machine at the post office - Post Offices Near Me - Brick, New Jersey

This place is a joke and should be investigated by the Postmaster General's Office. Customer service? Please -- don't make me laugh. If it's not Barry (known by many of us as "Chatty Cathy" because even with a long line of people he holds up the line with non-business chatter about any old thing), then it's the fact that they never schedule enough window personnel to handle the flow of customers. Oftentimes, the parking lot is too full to even park because of the slow pace inside - and it's a pretty big lot! Don't get me wrong: these are not "bad people" they are just completely inefficient and insufficient for the job at such a large Post Office. As we always say, they have two speeds: slow and stop. read more

Who reviews a post office? I DO! Here is why. I love getting mail. I love sending mail. I make hand made cards in my spare time, so I love mailing them for all different occasions: birthdays, thank you notes, sympathy, encouragement, Christmas, Easter, etc! I love wrapping packages in brown paper and mailing them out to good friends and family. I cried writing letters to one of my best friends while he served in the Marines stationed in Afghanistan for two tours, but was elated when he told me the letters made him smile when he felt most alone. Letters...the good old fashion kind... they can be magical, did you know? :) Of course, I use the post office for serious business as well. I'm working on my dissertation remotely, and I mail each chapter draft to my PhD advisor in North Carolina approximately every two months. These drafts are always time sensitive for I'm always behind, but not one chapter draft has ever gotten lost and it has always arrived by noon on the day promised by the post office. I also sent important documents often to the history department and graduate school by mail, which are signature required. No problem. This post office ALWAYS delivers ON TIME! Which is amazing because when I lived in North Carolina for 5 years, I cannot tell you how SLOW the mail service there was. I think it took two weeks for my mom to receive a birthday card. If I send a card out to a friend of mine in NC now, it takes three days, boom! In fact, I mailed a package out to the middle of no where of North Carolina the Monday before Christmas and it arrived Friday, by noon! Talk about, signed, sealed, and delivered!! (breaks out in song!! haha!) The staff at this post office is incredible. They are hysterical and I feel like I've been transported to a small town post office in the middle of the suburbs. Once day, I was wearing a T-Shirt in support of the wounded warrior project around veterans day and Bobby (or Bob?), gave me a pin to go along with it. I felt really touched! I think I even forgot I was wearing the T-shirt haha! Staff will always get you the best deal for your money. Whether you want priority mail, something sent over night, with or without tracking, signed or not signed upon delivery, etc. I've made it known I'm a graduate student so they incredibly helpful in helping me decide the best way to mail out items. I have overnighted SEVERAL chapter drafts over the past year, and yes, they have gotten there on time! I always think it is worthy to note that the mail carriers in this area are fantastic. My daily mail carrier works hard. Almost any order I place on amazon comes through the U.S. postal service, and you should see the LOAD of boxes in the back of her truck! My neighbor had to assist her in unloading a package that he had order the other day. It was huge. She needs a hand truck! I've seen her early in the morning and even at 8:30 at night during the Holiday season. I also have a huge dog with a somewhat vicious bark. He's afraid of her "truck" and goes bananas when he see's her coming down the road. Yet, she leaves him a bone in the mail box every day!!! She must be immune to barking at this point going up down and neighborhood streets, but the fact she leaves a bone... well... I'm grateful, and so is JQ my puppy! The only negative about this post office is it closes on 4:30 on weekdays and is only open until 1 on Saturday. Of course you can still drop off your bills, etc., for 5pm pick up, but you can't go in and buy stamps, etc. Given the fact that people work and have jobs, if they are going to close early, it would be nice if they were open all day Saturday. I'm not sure who dictates these hours, because they were the same when I lived in North Carolina. Then again, you can always use UPS for mailing packages, etc! ;) I'm not sure how useful this is to yelpers outside my area, but I wanted to take the time to write this review especially during the Holiday season. The post office works hard, yet the staff and the mail carriers always have a smile on their faces. They are the embodiment of patience and customer service. They deserve to be acknowledged, in my humble opinion. It is rare that I don't post a picture to go along with my review, but I think it is fitting that you read this review, as you would a letter. You know, the old fashioned way ;) read more

I agree with the review of Harry B written below. The clerks at this post office need a lesson on how to treat others. I was recently in and discussing an issue with a clerk, when another female clerk had to rudely interrupt. People just dont talk to others the way she spoke to me, let alone being a customer. Remove her and the two others from the front counter and put some people there that want a job, and want to interact with others. She should not be paid to speak to others the way she does. read more

Can't even get anyone on the phone here. Forced to dial an automated free number, then wait hours for a call back. The hours are shit and the carriers only make one attempt at delivering certified mail before returning it to the post office. read more

This place is such a slow moving mess it's comical. It was bad before COVID, now it's just unbearable. The facility itself needs to change with the population expansion and be torn down for a larger building with more self-serve kiosks and depositories. Three people at the desk are not enough as it is, and on top of that, yes they are friendly but they need to realize you can't be everyone's friend. Some patrons come in and either don't know or don't care that they hold up the line with unnecessary banter and rather than the staff nipping this in the bud, they indulge this type of thing, I've seen it multiple times. They need to move it along and politely get this type of patron out the door once their postal business is done because everyone in there can't stand on line all day, nor do they want to. I'll be taking my mail where my time is respected and things are moved along efficiently because spending an hour at a post office is completely unacceptable. read more

I've been calling nonstop for the past 3 hours and have gotten a busy signal every time. No automated message or anything. All I am trying to do is locate a package that was delivered but was not at my house. Very frustrating. read more

If you need to know why the US Postal Service is one of the most inefficiently-run operations, this place is a perfect model. A large post office designed to handle bulk business, it is CONSTANTLY understaffed: there are four registers for customer service, and usually only 2 are operational (sometimes 1). Every freakin' time I come to this post office between 4 & 4:15 pm on a weekday, there is ALWAYS a line out the door. Oh, and maybe it's just me, but what other post offices do you know of that close at 4:30 pm on a weekday!!!???? I have to leave work an hour early to get there in time to drop-off legal, certified letters. Quite a convenient place, this is. Oh, and the people working the counters? They must know every single person that lives in a 20 miles radius, because all they do is converse with every single person who is next in line!!!!! There's also one guy working the counter that leaves at 4pm on the dot. Until then, he is loud (his "NEXT PERSON IN LINE" phrase reverberates through the building and sounds borderline antagonistic). When 4:30 strikes, Barry (probably the one, constant teller) yells for someone in the back to go and lock the doors, which is usually hard to do as there is a line of people going out the doors to drop off their mail. Managers (you can tell by the way they are dressed) peak-out from time to time, see the constant, long lines of people and how inefficient the workers are....and they seem satisfied. Much like the US Government, employees at the Chambersbridge Road Post Office have become too complacent with their positions. Management is blind to the demand for needed additional support. Frankly, I wouldn't mind seeing this post office close down and all of its employees forced to find real jobs. read more

Lousy service, lousy employees, I am so beyond FED UP with them. Been waiting on a package for over a week, had requested redelivery THREE times and still have not gotten my package yet. Speaking with someone from 800 number (because low and behold you cannot contact the main office at this branch because they repeatedly take the phone off the hook. Cannot stand them!!!!!) who claims she will put in a complaint to have a supervisor contact me back in 2-3 days.... 2-3 days seriously for their own incompetence! read more

We have lived in the Cedarcroft section of Brick,NJ for 14 years and have had several different mail carriers over the years. Our current postman for the last 5 yrs is Bill (sorry no last name). He is always friendly with a predictable delivery time. Last week he informed me that our 95yr old neighbor hadn't taken in her mail for 3 days, this info helped save her life. I found her disoriented & unable to call for help. 911 responded and she is being cared for in the hospital. Bill was observant and responded promptly which got the immediate care my neighbor needed. He should be commended for his actions, thank you Bill. read more

I went to the Brick Township post office at 4:05 today because I had to mail an envelope and didn't know how much postage was needed. I should have waited until tomorrow and gone to a different location. Despite the fact that there were four employees working the counter, the line moved at a snails pace. I don't know what the issues were, but it seems like everyone needed at least five minutes to get their transactions finished. People were coming up and asking if they could drop off packages at the counter because the place for placing packages was so full that there was no room for any more, which slowed things further. It seemed to be too much to have somebody in the back come clear it out. Oh lady in line behind me bought a box from the post office display of boxes for sale, and asked if they could tape it for her. They told her she had to buy a roll of their shipping tape. I have yet to be at a post office branch where they wouldn't put a couple of pieces of tape on for you, until today. When I finally got to the counter, I asked if she could put a piece of scotch tape on my envelope to be sure that it didn't open. The clerk told me, "I can't because I have four cameras looking at me," By the time I got out of there, it was 430. I spent 25 minutes in line behind eight other customers when there were four employees working the desk. The place is a nightmare. Take the time to go to a different location. You'll be finished sooner even if you have to drive an extra 10 minutes. read more

The staff is always so friendly and our mail carrier is great. I wouldn't want to be them in all this snow. They deserve some appreciation!

i told the post office to hold my mail until i am ready to move into the new house. today i called to find out were my mail is because they told me the mailman has it. they were sending it to my preview address all though i filled out a form to hold it till i picked it up. today i tried to call the to find out about what i said above. every time the phone rang the machine came on and said to do this pres 1 to do that press to and a long list of names and numbers. it said finally to leave a message than it said you can not leave a message because the mail box is full. than it said to press 0 for the operator. i press zero and the machine said it's busy. i press 0 for half an hour and the same thing i finally. gave up. how pissed do you thing i am ****** i leave temporarily in e relatives house witch is 30 minutes away. what do i do drive there and ask them were my mail is? i was there saturday and they told me they did not have it. where the hell is it. gggggrrrrrr read more