this was one of the worst customer experience services in my life. called because I had a package…read morethat was marked as "delivered to my mailbox" (never received it). apparently they had been holding on to it, although they marked it as delivered, because it had no apartment number on it (my receipt had my apartment number on it, so this was also the business's issue). I waited for 15 minutes to be lectured for not putting the apartment number in the address (I did this) and for not putting my name on the mailbox (I've lived here for 8 months and never been told to do this). thanks Maryland heights USPS!! Right on par with everything else out here.

I have had no first class delivery all week, in spite of the fact informed delivery said I had…read morestuff out for delivery. How about you keep a the junk mail and send my first class. Six years later you still fail.

PASSPORT SERVICE EXPERIENCE:…read more I missed the coveted online renewal period (after waiting my whole life for online renewal opportunities! lol), and found myself needing to renew my hence expired passport. I read up on everything that I needed to do ahead of time, so I felt that was prepared. However, I got to the window and as the PO clerk went through his checklist, he got me on one thing - the money order. Gah! Luckily, he stated that he could sell me a money order if I could pay with cash or debit card. No problemo! I paid the expedited fees and off my data went! This was done on 29Dec. I received my new passport on 10Jan! Wow! Efficiency! I actually went back to this location with my best friend who also needed a new passport. Since she was only 4 years old on her last passport, and that passport book was forever lost, she had to start over with a new passport. Her process was a little different. 1st - You HAVE to make an appointment. You can do this online via the USPS website. 2nd - documents. New passports require multiple proofs of citizenship/IDs along with copies, front and back, of the original copies. (I don't know why they need all that.) Generally, the original birth certificate with the seal, social security card, driver's license. Copies of each; front and back of driver's license. If you're a married person who has taken on the surname of your betrothed, bring the marriage certificate (to prove/support why your last name differs from that on your birth certificate) and a copy of the marriage certificate. My friend also got her photo taken here. She had one taken at CVS but she liked the post office photography better so she used that photo instead. (I wish I'd done the same, because mine is definitely fugly!) Again, the young man assisting us was very helpful through the entire process. I'll be bringing my daughter here next to ensure a pleasant passport experience for her.

We came here for our passports. I was unprepared and did not have the paper work filled out for my…read moreentire family, 4 of us. I also did not have copies of anything. Cody took care of us and could not have been more patient and kind with my entire family. He printed and made duplicates of everything for us. He could have easily seemed irritated since we were not well prepared for the appointment but he was amazing and great. Also he was honest with us in how long he thought our passports would take to get to us, therefore we did not pay extra to expedite them and we needed them in 7 weeks. They say typically it takes 5-8 weeks for new passport applicants. It came in 4 weeks. Thank you Cody!

I guess no one answers the phones....so annoying. Even going down there doesn't help....i just…read morewanted to make a complaint because I haven't been receiving my mail in over 2 months and when it does come, the mail looks like it's been under someone's shoe; it's also mail that showed up on my dash about 3-4 weeks ago....this is horrible

The wait was so long , I was the second person in line and waited 20 minutes because the guy kept…read moremessing up. Thank God I was just in the neighborhood.

Every single package that I've ever had go through this facility, gets lost,damaged, or delayed!…read moreSomething needs to be done!

Awful!! I sent an priority overnight package ($36) 4/2/26 from 63119 to be delivered overnight to…read moreOlathe KS -- arrival was supposed to be 4/3/26 by 6:00 pm. It is now 4/6/26 and package has not left St. Louis!!! Package cannot be found. So, frustrating and would NEVER use USPS again or recommend. Fed Ex next time....

Just moving to Saint Louis I have not received packages and mail without in help in retrieving…read morethese items

The people here are incredibly rude and I don't think they know how to do their job correctly. At…read moreleast the people at the desk. I bet you the people in the back are actually good at their job. Maybe they should actually hire more people so the line doesn't get 30 minutes long.

I have never had so many packages lost through this post office. I have an Etsy shop, they have…read morelost at least 3 of my orders in the last 3 months. I drop off packages and they tend to never make it out of the post office and are in "Pre-transit" for a month until I receive a note from a customer that they have never received their package which unfortunately looks bad on me. Getting ahold of someone is near impossible as you are put in a waiting room over the phone for at least 30-45 minutes. I do not recommend this location at all.

The worst service today. I always come in and deal with the kiosk. However, I sent a package and…read morethey tried saying the address was insufficient. I spoke to a blonde, older, female manager who was trying to look it up in the system after I've been waiting for 20 minutes and there was 20 other people in line and I told her I would just dispute the transaction with my bank since they did not provide the service that I paid for even though the address is correct. The gentleman at the desk typed in the address and it came right up in the system, and again I told Manager see I told you it's the correct address. They made me repay for the package again to ship it. I informed the manager I would just dispute it with my bank because they did not deliver the package or provide the service that I paid them for, and tried saying I had entered it incorrect, which was proven by the computer I did not The manager was not friendly and I am not kidding. They were over 20 people online and she was not doing anything to help the two people upfront. I felt terrible for them. They were getting so many comments that were unnecessary Management needs a step up and should have worked the other computer that was at the front desk to help customers

consistently terrible . I wonder who hates their job more: these employees or the DMV across the…read morestreet. Once again, I arrived at the post office before 6 o'clock to find the doors locked. This isn't the first time this has happened.

This location Closes and locks their doors before closing time... Beware! This is the second time…read morethis has happened to me when arriving just minutes before posted closing time. Their excuse this time: "I'm the only one here (not true) and I have to shut my system down." That's YOUR problem, not mine. You have specific hours posted and should remain open for that entire time!! You waste MY time by making me return (or finding another location.

This is the worst location I've ever been to... imagine needing one small piece of tape for a…read moreplastic bag & them charging $4 for a roll of packing tape. EVERY location I have been to will give you a half an arms length of tape. It's poor customer service because you don't want to be a decent human, get up off of your butt & grab a small piece of tape. Lazy.

Overland Post Office is getting worse by the day. I have ask about my mail dozens of times and…read moregetting nowhere. My email tells me I have mail and most times shows pictures but I never get the mail. Where is it? where does it go?? I know in the past alot of times the neighbors has got my mail and was good enough to bring it to me. I have bank and investment statements that is missing so far this month. At one time we had good reliable people in the post office.

Just moved to the area and needed to update my address. Was given this address as my local post…read moreoffice. GPS broughte right to it. Parking out front with steps and a ramp to get inside. Short wait with two tellers assisting people. Line went quick. I worked the Breanna. She was professional, pleasant and informative. Felt very welcomed.

Could be better parking directions set up. Small post office busy for lunch but I missed the line…read morepicking up a package for my client. Customer service seemed chill just needs more clean up or stock stuff.

Shipping bliss...that's what I have to say. Great staff, friendly experience, thank you very much…read moreFedEx ship center. I do not recommend going to the off-site locations, this is the only way to ship FedEx.

Fed Ex is absolute shit. Everytime and comes through them it late lost or I never get it. Will…read morenever buy from anyone the uses fed ex for shipping ever again. Its a shame this shit company cost other companies return customers. Thanks Brendan. Lol how hard is your job.