I work for Scott McAulay Family New Options Funeral Service and we use this post office quite…read moreoften. Lancelot is extremely helpful and very friendly! Even when he is super busy he keeps his composure and is very professional! Thank you for your excellent customer service!

Im making quick. 5 years ago I go ban from getting my mail because my 30lbs poodle barked at the…read moremail guys. 5 years later, I don't have that dog anymore and, still the same. No mail. I've tried talking to management, no help', it just seems that mail guy runs the ship. Management has no say so! Just because mail guy doesn't like you, doesn't mean they can't take it do their jobs professionally. I give them a 1 start just because I can't give them a 0'

THIS post office is THE BEST with so many wonderful people working here!…read more I frequent this post office and always greeted with a warm welcome by most if not all! Shout out to Neisha, Sally, Joe, Hazell, Rudy, Chad, also to Kimberly their supervisor who helped me couple times! You are all so amazing, I am always happy everytime I visit because of your energy! The staff are all fast and efficient, they are all very friendly and make warm conversations, they also take the time to double check your packages and always give informative answers to your questions! We also did our passports in this location and they were very quick and made the process smooth and easy! They were so patient with our children as well! My kids love them! I truly love this post office! Please, please, be kind and patient with the staff, they are always working hard every day and I see that everytime I visit. Thank you for working so hard, we appreciate you!

This is the "last resort" location, open until 5p on a Saturday. You will be waiting for a good…read morebit, but the staff is friendly and you'll accomplish your task. If you need to ship a package and it's after 1p on a Sat. then this is your place. :) The value is that they're open late on Saturdays, few locations are, the price is your time. ;)

Bad service. They said they open at 8am but no clerks were there. I waited 15mins, a staff walked…read morein with sunglasses and just walked past me even though I said Hi and clearly need help. Terrible place

Horrible customer service. Made us wait over thirty minutes for a supervisor, and they never came.read more

I've only had good service here…read more Today was my second time coming here. I needed to mail something out pronto! It was my mistake really. This form should have been mailed out already, but life got away from me and I forgot. So I had to pay for priority/ next day mail. Which I'm fine with. That is the consequence of waiting and forgetting lol $30 for priority mail and you get a tracking number. I was in and out pretty quick.

Don't bother calling, they must be far too busy to pick up a phone call. I tried calling several…read moretimes up to 30 minutes before close and it's like their phones are off the hook. Just terrible

Great employees and they do a very good job. Knowledgeable and friendly also…read more The building is unique and well maintained.

The Passport Lady everyone talks on here about, is absolutely horrible beyond belief with her…read morerudeness! I came in today to pick up my package and LIKE ALWAYS nobody is tending the front desk. I waited 5 minutes. I asked if anybody was in the back. The rude Passport Lady answered something unintelligible. 2 minutes pass I ring the bell, still nobody. Almost 10 minutes. I ring the bell again and finally the Passport Lady comes out yelling that she is busy and I have to wait. Then she yells "and if you don't like it go somewhere else!". I told her no wonder so many Yelpers call you rude and she responded with "that's because I don't take anybody's s__t!". I got news for you Passport Lady, you're in customer service, I'm in customer service. WE ARE PAID TO PUT UP WITH PEOPLE'S S__T! By the way the posts on here about "wonderful customer service" are fake post by either friends or family. Please see attached pics, nobody at the front window. Also I believe I got audio on my cell phone. I will escalate this to USPS to whoever will take action against this rude aggressive hostile employee

By far one of the worst experiences thus far at any post office Lorain must have been on lunch when…read morewe arrived. We waited over 30 minutes to submit our passport for my kid. When she arrived she said next. Asked if we had an appointment and when we said no she said wait and give me a second. I have appointment and they are a priority over you. She then proceeds to help out the regular line. So much for appointment! The service was horrible as Lorain was extremely rude. How can you say I have appointments and they are a priority then proceed to help the regular line. Worst experience ever. Take your passport services to a different post office. The service here sucks Royaly

I am writing to report an unpleasant experience I had at the post office today…read more I arrived around 3:30 PM and left around 4:30 PM. During this time, I was assisted by an employee named Lorranne. She spoke to me in a rude and commanding tone, which made me feel very uncomfortable. What upset me the most was that she asked me if I speak English in a way that felt racially insensitive. We had barely spoken, so I do not understand why she made that assumption. I do speak English, and I also speak another language. In addition, when I needed help filling out a form, Lorranne did not assist me. Instead, I was told to go back and wait in line again, which added to my frustration. I found this experience disrespectful and unprofessional. I believe all customers should be treated with respect and given proper assistance. I would appreciate it if this matter could be addressed.

I returned some pencils and I was able to get my package processed and ready for it to get…read morereturned. Thankfully it didn't take too long!

I visited this USPS today 03/27/2026 at 4:45PM, and was quite annoyed due to the treatment of…read moreChinese elderly employee around in her 60's. She saw me and didn't want to process my return maybe she was too lazy to do her job, and called another customer out of line instead, and that customer was a Chinese female like her. I confronted her and she shrugged her hands that she didn't give a bleep. Very racist, rude and disrespectful. Also, on my other visits, I have noticed the elderly Caucasian female employee also around 60's loved to chit chat and dragged out time with chatty customers. Another employee, a middle age male Filipino employee also looked very lazy and did not want to work. Seriously, this office has employees that don't want to work and have bad attitudes, so they don't need to be there if that's the case.

They take too long and not too friendly. Need work in customer service. Maybe they need chair to…read moresit on?

We lost some mail on two separate days. I'm 99% sure the postal carrier took our birthday cards…read morewith gift cards. This could be the La Mirada Post Office or the one from the senders address in another city. Since it was going to us I suspect it was our mail carrier or the people sorting the mail. In any event I always tell people never send anything of value in the mail, you can email or text that person a gift instead. Not worth the potential loss.

it's about time they closed this miserable excuse for a Post Office. The customer service is…read moreappalling. It's the holiday season and they don't have the international custom forms in stock. The Passport attendant isn't in for weeks, no notice. Do not offer services if you can't provide them. Go to the Brea Post Office and see how you should run this operation. Close this post office, there's no point opening at all. Awful customer service!

I think Mary needs to be retrained. She didn't accept my drop off package said I had to call the…read morecompany so they can send me a " different label" but when I called they claimed everything was correct so I dropped it off at another post office and they accepted it with no problem. Why waste people's time.

This has been my local, go-to post office for some time, and I have always had a pleasant…read moreexperience here. There is always plenty of parking and it hasn't ever seemed too crowded (however I tend to go before normal workdays are over as it is so close to my house). Also note that I am not normally using the post office customer service as I tend to drop packages off, but when I do, it has always been pleasant and efficient. The only downside to this location is its proximity to the DL resort, thus making it a bit more difficult to get through (you have to make a large square of a drive as you cannot turn left into the post office). I am a local, so I know this, and do not have an issue getting around it. Overall, if you're in the area and need to use USPS, this one does the trick.

Honestly so stupid I hate this post office I had my boyfriend go pick up some under the delivered…read moremail and I followed the post office protocol online like it told me and when my boyfriend got to the office, they said just because our address is don't match they were not able to give him a mail when he had the undeliverable paper from the post office and his government ID, which on the email that the post office sent me specified that he needed to present a government ID with the name and the paper that the post office left on my home and he can't get my mail nowhere on that goddamn email or on their website does it say that our address has to match all it says is that the name has to match the government ID he presents.