I shipped a package from Erie Pack & Ship and unfortunately it did not arrive at my final…read moredestination and was sent back to the Pack & Ship location. The customer service I received from the owners was incredible. They reached out to FedEx regarding the package and did everything they could to figure out why it did not arrive and ultimately reshipped the package for me free of charge. Highly recommend sending packages from here.

If you need almost anything done that involves paper or shipping, go here! I had a huge…read moregenealogical project that needed specialized enlargements and Barb was right there to help me every time I came in. She gave me suggestions and advice when I asked for it. They offer binding services that give a professional look and are very reasonable. Plus, no matter how busy she is, she never makes you feel like you're a bother. They also did a shredding job for me, very reasonable. And they shipped a television for me back in the good old days when manufacturers actually fixed TVs. Easy-peasy. I wouldn't go anywhere else!

Had a print job and wanted to like this place, but I'm kind of wishing I had gone somewhere else…read more First of all, the Online Printing Service may be good for people who just want to use one of its templates, but if you just want to print an image out at a specific size, it's impossible. There's no way to choose the size of the image, and it won't even print out at its original dimensions. The next best thing was to, since I wanted the longest side to be 8.5 inches, make sure the image was in portrait orientation on a landscape piece of paper, so that it'd be somewhere between 7.5 and 8 inches (there was no borderless option). In order to do so, I had to re-upload the image rotated so it would show up right in the preview. Great, close enough. Went to pick up the prints, and somehow they were enlarged on portrait paper so it ended up being 10.5 x 8.5 instead of the 8.5 x 5.5 I was hoping to get close to. This is not this FedEx location's fault, of course, it's just the FedEx printing tool online period, so no biggie. (Corporate FedEx, you need to tweak your online printing tool.) The person who I picked the prints up from was very understanding, I think he was a manager. He was awesome, friendly, etc. Since I didn't have the file, I couldn't try another print again (I thought maybe they had the file from online in case something happened). So he told me to email the file to the Print & Go address. Awesome, that's cool, so much easier than the online tool, and I'd just need to go in an tell them how I wanted the file printed. When I went back in, a female employee helped out, we got it the right size, but noticed that there were multiple lines going across the printout. The manager from before pitched in to help again. After some calibration and further attempts, it was still happening, so they concluded it was probably the rollers making the marks. They took my full order and said they'd print it out and call me after maintenance fixed the printer. Awesome. These two workers were, again, super nice, helpful, understanding, etc. Good job. After getting the call that it was ready, I went the third time to pick them up. Again, they still had lines across the image. Not quite as bad as before, but still very obvious, and on every single print. The employee this time, different than the last times, didn't care at all, and said that it was not a big deal for what I was printing and that nobody would care. I was making too big a deal of it. Yeah, maybe to you it's not a big deal, to me, someone who's worked in graphic design and manages a tech website, it was. I know for a fact that prints should not look like that. I gave up. Asked for a discount since it was my third trip and the prints were still subpar. Got 10 percent. So, what was to cost $40 ended up costing $36 total. Still, pricy for the quality of the prints. I wish I had chosen matte instead as it would have been barely noticeable then. Afterward, went back home and decided to try printing a copy out on the same paper type on my cheap home inkjet printer, to compare. Guess what? It looked better than the FedEx prints. Same print quality, and without any lines ruining the image. Long story short: I wish I had just bought $40 worth of ink for my printer and printed them all out myself. Lesson learned. If I need image prints, I'll do them myself or maybe try a different shop. If I need text documents, I'm sure FedEx would be good enough for that. Three stars overall. Can't deduct for the online print tool since it's not this specific shop's fault, but deducted a point for the last employee and for the quality of the prints. Kept it at three, since the other two employees were so freaking nice and understanding. And I've also shipped from here before with good experiences, so it all depends on what you need and who've you get, I guess.

Whenever I've been in here to ship out they are very professional and try to take are of every need…read moreand don't push every last charge they can like other shipping businesses in Erie. Also they have lots of office stuff you might need. Really high-end pens if your going to be writing a lot. They also have computers to use if yours dies or you just need something in a pinch to find out. They are by far the most polite service people I've come across. Good Luck.

Went in for mailing service today. Despite a little line, the service was very fast. The staff were…read moreprofessional and friendly.

Everybody is courteous and top notch customer service I go daily and never have any issues.read more

Isaac was very helpful. He is a great employee and we want to thank him. Thank you for your help…read moreand patience Isaac and ups

Friendly and fast, all the time...excellent Amazon return drop off. In and out in 2-3 minutesread more

Great design and printing for business cards and fliers for my business. They even offer shredding.read more

I was looking to ship something DHL and was at my office in Ashtabula Ohio. The closest DHL…read morelocation was in Erie PA and I'm so grateful. This family was so incredibly patient and had a desire to help, that they were finally able to help me with my shipment to South Africa. For the time I was in their location I was able to chat with their daughter ( I'm so sad I never asked for her name) and learned so much in such a short period of time. They are in a great location with lots of specialty shops all around and willing to help with all shipments. I can't wait to go back and explore all of the great shops and at stop in to say hello as they made me feel so welcome. Thank you to the Dolan family and your incredible dedication to customer service. It left a smile on my face and warm spot in my heart! Lauren Petmin USA

FedEx has not even attempted to deliver my package from February 4, 2026. Every day, I receive a…read morenotification that says it will be delivered by the end of day. Then on the FedEx tracking site, they state no delivery attempt and that delivery is scheduled for the next day. FedEx customer service who is not based in the USA, was totally unhelpful. The FedEx shipping office for my address is in Erie, PA area. I live in Northeast OH. I believe that FedEx is just holding my package waiting for enough packages to make it worth while for them to make the trip to Ohio. FedEx is by far the worst shipping service out there. I avoid buying anything that will ship via FedEx, if I know the shipping company beforehand. One time, I drove to Erie, PA to pick up a package that FedEx had for nearly 2 weeks without attempting delivery. I refuse to drive 2 hours round trip to do the job that is supposed to be done by FedEx.

I ordered a snowblower on December 5th and they gave me a delivery date of December 7th. I thought…read morethat was a bit quick but hey I'll take it. Then it got delayed until the 9th which ok not much I can do. Here we are the 11th and still no delivery. Now when I talk to customer service they want to tell me that delivery is 5-7 business days! Maybe they should start out with that date and people wouldn't get so frustrated. I have only had a few things delivered through FedEx, thank goodness, and every time I do it's a huge hassle and disappointment.

This place sucks poor service all around! Also they will never update the online hours to be…read morecorrect, they really don't care about anyone but themselves!

I took items from my mothers estate to have shipped back to my home in Texas. Susan was to box and…read moreship the items. She was busy and said she'd get to it later. I got a call the next morning that the items were in 2 boxes and cost $166 for her packing and mailing. For that price I expected all to arrive safely. But no. One box had 2 ceramic 18 inch angels and both were broken. The box itself was fine. The angels had been wrapped once with a fine bubble wrap and a small sheet of flat bubble wrap between them. They obviously bumped against each other the whole way. When I called her about it she claimed she'd wrapped hundreds of boxes and never made mistakes. She said "someone" must have dropped them after they were delivered and broke them. I was the only one handling the boxes and the items and I could hear they were broken the minute I picked them up even before unwrapping them! She refused to take any blame. I'd give a 0 rating if I could. I'm disputing my charge and would say you need to go elsewhere.

The team was kind, knowledgeable and cheerful! Helped me ship the documents I needed to…read moreinternationally and were very professional! Definitely recommend !!!

Tracy and her Team are so helpful and incredibly kind and supportive. I enjoy coming in and…read moreshipping with them!