I often come here very frequently to drop off packages or sometimes mail. Very easy and convenient if dropping items off. Workers are very welcoming. read more

Surprisingly went well Fast service No long line Courteous I have to be honest I was pleasantly surprised Yes I was lol read more

Older white woman (don't know her name) was difficult and ignorant to my wishes. I have been there many times and only one other time did I have an associate help me with a package. Today I had a prepaid label and wanted one of the plastic bags with a seal to ship this. Which I seen someone else had used and i have received one of those for free prior from the other associate. I've never seen this lady before and she said they don't have them and I told here where they were, she said they're not for sale. I'm thinking what that even means because what is the packaging there for then? She tells me whoever gave it to me before was not doing what they were supposed to do because they have no free packaging. I still asked can I purchase it? She said they're not for sale I need to buy bubble wrap or different packaging. It was for a purse... a small leather one already used because I'm a reseller. She's asking if it's a return and if it has a prepaid label which I already told her what I was there for. Clearly not listening to me and not willing to help the customer. I go there all the time to drop off packages with my own packaging for this reason. Today I just wanted a different packaging because I didn't want to use something so big for this item and overall I wasted a whole trip there because she couldn't accommodate what I was asking for. I will be going back with a big box for this small item because of her inconvenience! read more

US Post Office - How flat purse is, wanted only a plastic envelope - Post Offices Near Me - Chicago, Illinois

After waiting two and half hours past our appointment, which was set almost 2 weeks in advance, we were told that we couldn't be helped with our child's passport application because "we did not have the required documents." My wife and I were lied to by the staff and so were several others because the employees a working at the time were backed up and did not want to add more work to their plate. We verified that we had all the necessary documents by calling the our local government agency. This facility should have its employees replaced with people who care to do their job. read more

I've been going to this post office many times a week and the staff is always patient, courteous and attentive. My issue is with the overall handling of operation hours. There are times when the facility is closed despite the USPS website saying it should be open. Today, I was there 12 minutes before closing, and a manager was standing at the door, turning people away, saying that there were too many people already in line. Frustrating. read more

Seriously the slowest. One employee to take care of the line that's almost out the door. You would think the women in the back would come up front to relieve some of the burden. But then again I'm sure it "ain't their job" since they sort in the back. This place should have at least 2 people working at the front desk. I have been standing in line for 10mins and the one employee has been with the same customer the whole time. read more

I really enjoy visiting the post office. The services at the Post office are so outdated, but I enjoy my time here. I can't imagine having to go elsewhere to get my postal stamps, money orders, and certified mail. The Post Office still enforce that good Ol' American integrity. It's a safe space, and the employees are stern on the laws that govern the US Postal Service. The Post Office is also a place that requires you to slow down and to be respectful of your neighbors. Disrespect have no place in the Post Office. It requires you to have a great deal of patience. I enjoy having to visit any post office to pick up my yearly stamps and other postal needs. I would much rather do business at the post office than at Fed X, UPS, and Amazon. On another note, the wait time at this location was longer than usual. I know everyone is getting back to work after the polar vortex, so I did not mind standing in line a little longer today. read more

US Post Office - Post Offices Near Me - Chicago, Illinois

Praise to Shonda Lemon! Shonda recently noticed that my Aunt had not taken her mail in the house for a few days. Shonda called 911 and saved my Aunt's life. My Aunt fell in her house and was unable to get to a phone, she laid there for three days. People have a lot of nasty things to say about the USPS but due to Shonda's quick thinking she saved my Aunt's life. THANK YOU Shonda read more

Employees are actually really nice here. Smaller facility. No Self service. That's ok, the line moves fast.

The postal service delivery rate is abysmal. I sent an overnight package and it took eight days to get there. Very disappointing.

If I am lucky I will get my mail once a week. Delivering the mail is not a priority from this post office. It is literally their only job. DELIVER THE MAIL! EVERY DAY!!!! read more

By far the worst post office in the world! It has to be. I get my mail like once a week or not at all for weeks on end. I have complained multiple times to the manger. my driver has also stated that he brings my mail home when my box is to full bc he will not deliver my mail if my box already has mail in it. Just terrible. New management/ drivers need to step in ASAP! read more

Best post office experience I have ever had. I have had some rough customer service experiences at other locations in the city and suburbs. However here Fronza was extremely helpful and patient didn't rush me, and didn't make me feel stupid for not knowing the differences between the different flat rate boxes and furthermore went the extra mile to make sure I got the right price when the computer was glitching. read more

Way to Dunning USPS.. I dropped off a package with priority mailing, with your 2 to 3 business days for shipping for a package to be sent to Louisiana. Well, 12 days later I just got a new tracking update saying that my package has now arrived at Elk Grove Village distribution Center! I mean, REALLY!! Took 12 days just to go 14 miles down the street!! I would've taken it there myself had I knew it would of taken almost 2 weeks to go 20 minutes across town. And according to the yelp reviews about the Elk Grove Village distribution center, apparently that's where packages go to die. I feel most bad for the customer receiving the package since it's an eBay item supposedly on a timed delivery. Well, fingers crossed that Elk Grove Village distribution center doesn't lose my package or gets stolen as many of the yelpers have said. read more

This was the absolute worst maiiling experience I have ever had.i had a package return to sender because my name wasn't on the mail box( we have two different last names in the house and no one name on the mail box and never Had an issue) called the next day when they were open and I spoke to some rude lady on the phone and she told me my package was still at this location and I said I really don't mind picking it up. I arrive to the location to the rudest man name I can't remember how to spell l and I rather not be offensive and try but it started with a K. And the lady lied to me and they sent my package all the way back to Arizona. When I asked for help the guy looked at me like I was being unreasonable. I will never never never use the United States post office ever again as long as I live in this neighborhood so I can avoid this clown fest aT this location read more

Seriously something is wrong with Illinois post offices. Mail person wouldn't deliver packages to our house making multiple excuses on the ticket. This started happening when we filed a complaint against them for calling my father a "racial slur" read more

60634 usps lost my package. Big box from another country . Delivered to another person, when I asked what person received they say they don't remember . I checked all neighbors , there was no package to nobody . My mom spent all her money to send me that package from Ukraine, and they lost it in United States read more

If I could give this place a zero, I would. 99 percent of the people that work here don't want to help with anything. Even asking a question seems like too much work. I've really tried to be patient over the years with this place, but enough is enough. Other locations are far more helpful and simply friendly. Do better. read more

This is all I heard today: "I don't know where your package is." " You have to call the location you mailed it from." "No. You have to call the 800 number." "no you have to call the post office it is being delivered to." Just RUDE, Ignorant, and Ghetto. There is no such thing as customer service with USPS. How is it possible that they don't even have to be polite. Learn how to speak to people on the phone. This location does not have a parking lot for paying customers. read more

I wish we could give negative stars on here. This place is just one of the worst! I waited so log here that I was able to pay my bills and write my review. They constantly "misplace" packages. The service here is just rude! None of them want to be there even though they are paid by the government! read more

US Post Office - Thanks for cutting open my stuff! And damaging it! - Post Offices Near Me - Chicago, Illinois

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Lots of negative reviews here. Yes my mail gets thrown around too. But, I just called & got the best service on the phone by May she was very helpful. All the stars are for her read more

I avoid this P.O. as parking in poor at best, parking at the Dunning Square is not appreciated by the owners. I use the Giddings PO as parking is good, people are nice and service is generally good. We did a petition drive to get parking and service to this station, however after razing the neighboring funeral business, nothing inproved. It least they could have provided a drop box convienent to the driver such as the Jeff Park or Giddings station. Go to the Gidding station, 4 drop boxes and usually full by Monday. Needed a PO Box for our class reunion, used the Giddings station as at least I could retreave the mail!! read more

I think they should put a undercover worker at this Post office,this will be two times i have had a package missing .i track my package on line and it said it was deliver by my mailman,well guess what i was waiting for him downstairs and he had nothing with him and dint know anything.i hope they enjoyed all my stuff i order don't even try calling' they "conveniently" never answers.i think its a sorry thing that i have to have my packages deliver to my Nieces so they wont be stolen.never happen where i live before.the lady's that work at that office our Rude and mean. i don't know why they are always so tired they don't work all they do is talk, and only one works!! What they should do is Close this office and fire all of them beacuase even the post men Here suck.cant wait until they close them all idiots read more

How about you get anti-theft WORKERS to deliver the mail?? Called to complain that a package did not arrive and conveniently 1 hour later the package arrived shoved in the mailbox. The package ripped open, all the paperwork missing, clothes missing and a bra that was inside out that was obviously tried on. YOU ARE GROSS. Then you want to say you are not held responsible which enables your employess to continue to do this. Awesome work ethic you choose to provide employment to. Use your own paychecks to buy your own crap like the rest of us! NASTTTTY! Beware of your packages through this post office because we have never had this with UPS or FEDEX deliveries. read more

I come here every now and then when the mailman ends up not delivering my package when it's out for delivery and marks it for pick up because they don't feel like delivering it. I have security cameras and they just leave regular mail and never knock/ring the doorbell or come back. In any case there usually is a line and I have to wait around 20 minutes only to speak to very rude incompetent employees. I am getting sick of it and the service is only getting worse. I'm now trying to stick to FedEx or UPS strictly. read more

This post office apparently never has any rolls of stamps! After complaining one time, the manager brought out a huge bag of rolls and gave some to me. They have rolls of stamps in the back yet never have any on the floor. I ask for rolls of stamps, and they offer me sheets of stamps. I always have problems when I come here. read more

05-31-2016 another package stolen from me( listed as delivered and not left), 14th one this year The mail lady has some nerve to have me buzz her in and scan a package to put as delivered when no one else has access in here and yet no package was left behind the locked door once I come down /edit 06-01-2016 my package arrived today after the post lady came, the strange thing about it it had no box and no label only the contents of the inside of my package laying in my lobby.... + 1 star for at least getting my stuff once whoever had it realized they had no use for it read more

I almost never go into a post office... But when I do expect some type of professionalism. Why? Because your the UNITED STATES postal service. Going into the one on Irving Will make you second guess their hiring team. These ladies are rude! I get if you don't like your job but don't verbally say that when customers are present. They were holding a whole conversation of their own in the midst of me telling her what I needed. I didn't know whether to talk or listen! Ridiculous read more

Postal service getting worse every day! What happened to "rain or shine". I guess not "cold or snow". Delivery completely unreliable now a days. They wonder why customers use other sources, can't count on USPS. read more

The worst. The women at the counter are rude and unprofessional. This is why the USPS is going out of business. As I bring my package up to the counter to the woman that has just finished with a customer, she tells me "I didn't ask if you if I could help you. Bring your box to her down there." The last time I will use them for shipping ever. read more

I am sick and tired of going to that place! Unhappy employees very rude! Totally unprofessional ! I always get horrible service! I wouldn't give any star of that was an option! read more

lets face it, the USPS in the City of Chicago is not known for great customer service ... long lines, no parking, surly employees, are all standard. However, I like this station. I've always had pleasant service, and its been pretty quick unless its holiday shipping season. I've always found parking. I'll drive past 2 other, closer, horrible, postal stations to go to this one. read more

This place has been a colossal embarrassment to the neighborhood for years. From the pair of heavy, broken doors you have to open to get inside, to every other filthy old part of the tiny, ugly space, this place is the reason self-respecting people usually prefer to avoid post offices. read more

After a horrible experience at the Cragin post office on Grand ave, I decided to come to this post office instead to submit my daughters passport application. What a difference. This place was a hundred times more organized than the Cragin office and the postal workers where actually polite. read more

Long lines and lazy staff sitting in the back smiling at upset people waiting in line.

These ladies could not have been more genuinely pleasant and kind! Stephanie phoned today to follow-up on some mail deliveries. Cynthia and another lady have been wonderful. And, there is a gentleman that is also helpful and wonderful. They do have difficulties when weather issues arise. Many carriers, all at one time will call in "sick". And it is NOT the supervisors' fault. They do their best to get our mail delivered. read more

those people at the post office are retard... they cant delivery mail to wright address. my mail is all the time at different location

Worst post office ever we on this block deliver each other's mail plus I had asked for mail pickup several times the carrier comes looks at the boxes and walks away it's ridiculous read more

This post office is trash. Service is terrible. Long waits for no reason. You all need new management or something. Please get it together.

I never leave bad reviews... but this post office really deserves one. Not only do they hire people that do not know how to do their job, they hire people who make customers' come across issues that could've been avoided with properly trained and educated employees... I mean the woman couldn't even understand what was written on the passport form! If you are getting anything done with your passport DO NOT GO HERE! Unless you want them to give you incorrect information and make your passport process stressful. After having filled out the CORRECT form, I was told that I need a different one. When I tried to show the lady that I had filled out the correct one she responded with an attitude and made me feel stupid about filling out what she thought was an incorrect form. Now I am stressed out about an upcoming vacation for which I needed to expedite my passport update all because of her direction... read more