I had an extraordinary experience in customer service excellence because of a clerk #13 by the…read morename of Sharon‼ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the "9th hour," if you will‼ She anticipated my needs and exceeded my expectations in a matter of minutes‼ Thank you for hiring such professionalism in the person of Sharon‼

Improve on customer service, extremely rude people who are far from helpful. Do not come to this…read morepost office. They act as if they hate their job. Terrible people what jerks they are. Very disrespectful and they don't deserve you business.

Had a great experience here. Yes, there is no stamp or self mailing kiosk. Walked up to the line,…read moreanother person at the counter. A USPS saw me and immediately said I could come to the counter and she quickly and efficiently helped me. Probably one of the quickest and best experiences I've had at a USPS location in quite some time.

Nice post office location in the York/Oakbrook area. I was hoping for a kiosk where you can buy…read morestamps, and drop off smaller parcels, but this is not available at this location.

Extremely slow, employees don't show up on time, and sometimes it takes them more than a day to…read morescan in dropped off packages. Sucks to have to drive all the way to Cass Ave, but I don't trust this location anymore.

Great old building in a tough location because it is near the downtown and growth for the many…read moredecades may make it difficult to park. However, that is just growth. But what causes to make this location close over 1/2 an hour EARLY yesterday, July 23rd 2026 makes it difficult. As me and another patron looked puzzled to have the doors locked, I needed to get my package scanned as I sell online and has a deadline. Luckily, I traveled to the Westmont Post Office, hoping they have accurate hours as they are open later. It was. (wheh!) As a result of asking a few others, I understand this is not something strange, but that shortages of a staff has been the result. So this is more common than not. Luckily for me, haven't been to this DG location in many years. My local post office is great (the best out of dozens in the area (Northlake) as are the other dozens of locations in the past few years. And since the USPS makes it difficult to find the phone number to verify that they are actually open with the hours they post online (and at their location), I will avoid going to this location in the future. .

This Post Office is terrible, they do not allow the carrier to leave a note for you to pick up your…read morepackage up. The carrier was told that he/she have to leave your package outside or in the mail room in the opening for someone to take it. I was told this was the Supervisor decision. Like hello !! you just do not care if people get there package? poor customer service; I live a lot of places and I was never told that the carrier have to leave your package if the package can not fit inside the mail box not the mail room. Do not leave it there. This Post Office really suck I read many reviews.

We moved into our home in October. Still getting mail for the old owners. MOVED! FORWARD! Not my…read morejob or responsibility for their mail. It is YOUR job to NOT deliver it to MY home. How many times do I need to put mail back in the box that says moved and forward. Then the mail person writes me a note saying do not write on the mail. What do they leave it for? Why is this my responsibility to have the mail redirected? IT IS NOT!! What don't they understand? It is unlawful to give me their mail

The people at this post office are the hardest working professionals I've ever seen at a post…read moreoffice. When shanquilla is not behind the counter... She's in the back working or cleaning up the lobby... She's always busy... And the blonde lady with the tattoo on her arm of an anchor... She's always busy. She's a POSTOFFICE machine. And diamond is a gem. They work hard here. A little understaffed, but they try to make up for it by staying busy. Five star POSTOFFICE.

Open until 7:pm 5 days a week. What's not to like? Great knowledgeable staff…read more Hopefully the people who work there get enough support.

I definitely agree about the long line issues from previous reviews. Usually only one person…read moreworking the front counter, making it have a wait up to 10 minutes in some cases. I've seen people walk out, giving up on waiting! Other than that, the staff is pretty helpful and nice here. You can get a full range of services, including passports. I like that they will make recommendations on what would be most cost effective, instead of letting you rip yourself off buy thinking there is only one way to mail something! I come here often for my eBay sales, and the prepaid shipping I've done usually doesn't have a problem either. Thankful for this site!!

I do not look forward to visiting this post office, even though it's the closest one to me. I would…read morerather drive to the La Grange Post Office. All the employees seem miserable.

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

Half the time they are closed during business hours when they are supposed to be open. They close…read moreat 6:30 but have been locked up at 3:00, 4:30, and 3:30 within the last couple of weeks. Their self service machine doesn't work and even the parcel drop-off is jammed - so they can't accept any parcels. Might as well close this location!

Holy cow I would avoid this place at all cost. I walked in around 2:30 and there was a line at the…read moreself serve and one person at the counter. The employee YELLED at me that I was standing in the incorrect place to be in line with the most extreme attitude. 1. There were no signs 2. No one else in the lobby there was no signage as to where to start the line. The attitude and volume were uncalled for. In addition, like other reviews said, service is slow. When I got to the counter she proceeded to lecture me on how they cannot enter the address manually- this is when I used the self service kiosk. It took some time and too was slow but it printed all the information I needed. While at the kiosk I heard a heated argument which you could heard the employee yelling at another customer. Awful and slow service. Stay away.

I received a notification that a package from Nordstrom Rack had been delivered by this post office…read moreon Monday and that it was 'handed to an individual'. I live in a condo building. Who did you hand it to, because I never received it?? I called Nordstrom Rack to inform them, and they kindly refunded me. I then reordered the same item. It was again supposedly delivered by USPS yesterday. Again, tracking states that it was handed to an individual. Once again...no package. Now, I have to ask, why would the post office hand a package, twice in one week, to a random individual at a condo building???? I called Nordstrom Rack once again to let them know that they could not trust this post office to deliver their packages. They agreed and promptly reordered AGAIN for me. This time, they will deliver to the store itself, where I will have to go pick up the item. I am currently in a foot cast, which was why I ordered online to begin with. Too bad that the USPS doesn't have the customer service that Nordstrom does. We might all actually receive our mail. And yes, I did call this post office. The phone rang about 50 times, then went to a busy tone, then hung up on me. Government at its finest.

A letter from Poland, got delivered there mid-Dec 2024, though I am in Naperville. 3 months later…read moreit arrived back to the sender in Poland. It stated "unclaimed", "unable to forward". The address on the envelope is the correct address and been there for 20+ years. Super frustrating and based on all the 1 star ratings something needs to be don. How how this can be improved is to close the office to save us head aches and time. Best Regards,