This is the second time I see my perishable package sitting at this location 28 hours, no movement…read more Still tracking, we shall see. And it is supposed to coming to Florida. Last time it took 2 weeks, with contents arrival ruined and damaged.

A bunch of thieves work at the warrendale, pa distribution center and the postal service needs to…read moredo something about it. Mailed 800 dollars worth of silver bullion and it magically disappeared at this location. USPS was of no help at all to recover it. My local post office emailed this location multiple times trying to locate my package for me and they wouldn't respond. When they finally did, all they could say was we don't know where it is. BEWARE USING USPS ANYMORE! YOUR STUFF WILL BE STOLEN !

I don't have any problems but every time I have orders they put a key in my mailbox but the key…read moredoesn't work so I can't get in my order so I just leave the key in my mailbox and I can't get my order so I think they need to get new keys because Ken never open open the box where my order is in it doesn't open

We all know post offices across the country are struggling during the pandemic. This one is no…read moreexception. I go here several days per week because I began selling items online during 2020. Most days there are only two people working, occasionally three if you're lucky. I would say my average wait time is 10 in line. During the holidays it was a nightmare to get packages mailed & I waited between 20 and FIFTY minutes in line. They said in December 2020 that they had some employees out with COVID. They do have stickers on the floor for social distancing and just last week they began providing hand sanitizer at each employee window. They have plexiglass dividers between employee & customer. In November and December I noticed several employees wearing masks under their nose incorrectly which I found annoying. Most people on the front counter are wearing them correctly, but occasionally someone comes out of the back to assist and has a mask under their nose but this is much more infrequent now that we are in January/February. Most of the employees are friendly. One of my biggest annoyances was when their self-service machine broke and I was waiting in line for 20 minutes and the employee told me that it was fixed but no one had tested it yet and I asked if I should test it and she said "be my guest". I thought that she would wait to make sure that the machine worked, but she immediately disappeared behind a closed door and I got out of line and tried it and of course it was still broken! So I lost my place in line after 20 minutes and now the line was three times as long, and luckily a gentleman in the middle of the line let me get in front of him. If you are mailing a priority mail package it helps if you go inside and get a receipt if you want it to start tracking within a few hours. If you put it into the metal dropbox a lot of times even if you drop something off at 10 AM in the morning it will not get scanned and start tracking until perhaps even the next morning. Sometimes if I drop something pre-paid priority off before noon it begins tracking immediately as long as I have taken it inside and gotten a receipt. Items go from this post office in Cranberry Township, onto the main post office in Warrendale, before heading to further destinations. Priority mailing supplies are now restocked as of February 1, 2021, but these were scarce in the summer through fall. The parking lot is not very large, and during the holidays it was so crowded that I had to park down in the next business location and walk up. Also the mailboxes do not have a passing lane for people who are mailing letters from their car, and this creates a back up at times although you can exit the opposite direction at the traffic light. They also do passports at this location. Hours are M-F 8:30am to 6pm and Saturday 8:30am-1:00pm, CLOSED SUNDAY.

Essentially the hub for priority mail, this building does accept mailings (with limited hours)…read more Parcels almost always make it back out They day they arrive (priority mail). I have been told they do process 1st class mail as well, however priority mail comes 1st

Worst USPS my wedding package reached to this place since 6/27 and now it 7/6 and never moved…read more So corrupted place and no one cares

Went there for 1st visit, easy return and employee 'Bo' was instantly aggressive, scowl on his face…read morewhen I nicely asked about a bag for return, he told me "I ain't touchin that, I ain't touchin that so don't ask me to" over and over "i ain't touchin that" ??? I asked where the bags were again and he rudely waved a hand behind me and I asked where are they? He sat there and when I asked again he wildly waved his hand again and said buy one. I returned with a bag and he said go buy tape, I asked since it was a small package and I only needed one strip, could I use the tape right here and he said no, you can't use it. Bo smiled about it. When I asked his name, he kept his tag covered over with clothing and his hand. He said rude things I won't repeat here when I asked for the manager. While we waited, he leaned over his counter and said, "wow, oh wow, and said many rude, insulting things to me and my family, staring like he was going to jump over the counter at us. And this is a federal employee?? Very unnerving. This employee was instantly a rude, unwell person in a near state of rage. There is no reason for this, no wonder good people don't wanna go out and have to deal with this caliber of employees for everyday things. Manager said they'd attend to him and will call the Post Master so we'll see how that goes. Be careful when dealing with this employee, folks.

I paid for 2 day prioity for a package at the Wexford, Pa location and it is 8 days and the package…read morehas still not been delivered. When I went in to inquire about it, a very rude female employee told me it was just too bad and my bad luck. They take no responsibility for charging enormous shipping charges for a 2 day delivery, and then not delivering it. They are charging for a service not provided. She wouldn't even bother to try to find out why it is still not to its destiniation 8 days later. I could understand a delivery issue of a day or two, but 8 days?? Really?? This wouldn't happen in the private sector. These people should not have jobs; especially government jobs.

Love this post office! They do an awesome job, customer friendly in everyway! They could take a…read moretwo hour lunch and it wouldn't bother me.

Composite: Being…read moredown in the Wexford area often, I've gotten to this particular USPO several times. Normal fare internally, great location, excellent parking. Staff has always been helpful. Now that Fedex offloads deliveries to USPS often, they are busier than before from what I hear. f8 and be there

They delivered me a cut open empty paper package...useless...then I tried calling them for over 2…read morehours and not one person could be bothered to answer the phone. The customer service line said "it happens , you can submit a request for us to look for your item , but it may not be honored!" This is why people are losing their jobs. Ridiculous!

A US Post office with a 4 star review??? What????? Yep. Legit. Maybe it's based on my experiences…read morewith EVERY OTHER SLOW, ANNOYING post office I've ever been to. That would be all post offices in fact. In comparison, Mars post office has counter people who are quick, courteous, helpful, and pleasant. You read that right. In fact, I will go out of my way to avoid all other post offices even if they are closer just to come here. No standing in long lines, no dealing with contentious people, no aggravation. I know. Hard to believe. However, I think you readers should just keep going to your own post office and try to be patient and understanding. Perhaps you'll be there on that day that service improves. You'll be able to tell that to your grandchildren.

Love the staff at the front desk. Always so helpful and nice. Plus my mail lady that does Brown Ave…read moreis so nice and treats me well!!

We stopped to drop off a package while we were out and about…read more Nice, big parking lot The entrance had the self service kiosk right by the door tucked in with the PO Boxes. And well... that's all I needed. I always have my packages prelabeled to save money on shipping, so it is cool that this post office was setup to avoid the main counter with ease. You save nearly 70% on shipping costs if you are able to weigh and measure your package at home and print a label. I wish all post offices had the double package drop off chutes. Usually the one gets clogged up quickly, so two is a BIG deal.

Castle Shannon Post Office repeatedly "returns-to-sender" all my important mail addressed to me…read more Paychecks and such. But they leave the junk mail in my mailbox Ive reported this on 2 or 3 other occurrences this year and last year. Someone at the Post Office is making errors. Eventually, they will be caught.

I stopped in for printing services and Matt was a huge help. He was knowledgeable and gave me…read moreguidance. All the items for the gender reveal came out perfectly and I'll definitely come back for additional services.

I called the location earlier the day prior and BILL was very helpful and pleasant on the phone…read moreanswering my printing issue. I had an emergent document print issue, BRANDON stepped up without hesitation and helped me as soon as I walked through their door! I was in panic mode and he took control of the situation and completed the job in a very professional manner! :) I offered him a tip or to pay for a gift card for a meal and he politely refused saying he was just glad he was able to help me (all while smiling)! IMO, these employees are a true asset to your facility! (I'm not a FedEx employee nor am I related to these gentlemen!) Have a great day! Joey P