Horrible employees. I try to stay apolitical, but I'm starting to think there's something behind…read morethis anti-diversity hire movement. If you're too lazy to work, then don't get a job. Don't take it out on customers that just want to mail things through the postal service. If you go to the Ferndale Post Office expecting ANY kind of help from the employees there, you can FORGET IT. I recommend you go to Royal Oak.

Tried sending a package twice in the same day and nobody was there. I came at noon and there was a…read moresign "on a break, will return in 15 minutes" so I waited 30 minutes for someone to come and nobody did. I drove back at 4pm today to send the same package and again nobody is here.

SHHHHH. No one knows about this one…read more The rules said I needed a Postal Money Order. Nothing else. Repeat after me, Postal Money order. When the DPD says you need something like that caprice doesnt bode well for one who dabbles in it. You follow the rules. I dreaded going to the Post Office. The one I usually go to on Livernois near Michigan is crowded and there are turtles that move faster than the lines do. So when I was out getting ice cream, I discovered this little branch. The walk from the bus stop was longer than I waited inside here. No lines, and the clerk was helpful in processing my request without batting an eye. It was so fast that I was able to catch the very next bus down Grand River. I was wholly impressed. As I said before, there are some hidden gems here in the D and this is one of them. If you need to mail something consider this branch. Lots of parking out front too. I even like the design of the building. That says something. The one thing that the government got right. If only Congress was like this we'd have a better time of things.

The absolute slowest office of all post offices!! One person in line ahead of me and nobody EVER at…read morethe Window. This is Everytime I go in here. Just go to surrounding areas, Dearborn or Redford they are ways waiting to assist you. I have no idea what's going on in background, they can never service customers at window.

Recently, we had two packages marked as delivered on separate days, both noted as "given to an…read moreindividual." However, our camera footage shows the mail carrier scanned the packages but did not leave them at our residence. I spoke with a representative at the post office who took my information and said they would call me back, but I never received a follow-up--and the packages still have not arrived. I would have appreciated at least a return call acknowledging the packages were scanned incorrectly, along with a sincere apology. Additionally, we've noticed that our longtime mail carrier, who served our route for years, is no longer delivering our mail, and there have been several different carriers over the past few months. We sincerely hope all is well with our previous carrier they are truly missed. We never experienced any issues, and they were always polite and professional.

Staff consistently demonstrated poor communication and a lack of basic professionalism. It reflects…read morepoorly on the hiring standards and overall management. Staff interactions were negligent, marked by an unnecessarily aggressive and dismissive demeanor that did not reflect the level of basic decorum expected.

Patrice & Kim exemplified amazing customer service. Came into the store with 4 items that I needed…read moreto ship. They suggested different products than the ones I was intending to purchase. This resulted in more efficient shipping and even saved me a bit of money. Instead of sending multiple individual items to the same address, I was able to bundle some packages and send them faster and cheaper. While I was in store, there were customers coming to send packages, purchase money orders, and even some with passport appointments. These ladies were extremely kind. They exercised patience when customers had different issues and took their time to explain the solution. This visit made today's errand much smoother. Thanks again, ladies! I will definitely use this post office again in the future.

Kimberly does a wonderful job. She held the whole place down today. She is efficient and good at…read morewhat she does. Thank you so much!

excellent customer service willing to answer and provide quality service. You won't regret coming…read moreto obtain great customer service and support

Mr, Calvin was helpful beyond measure during my most recent visit. Patient. Encouraging…read more Knowledgeable. Personable. Thank you so much!

My name is John Ali, and I regularly handle shipping for StockX-related orders. On a typical month,…read morewe ship well over 300 packages, so I'm very familiar with how shipping locations operate and what basic customer service should look like. Unfortunately, my experience at this Hamtramck location was extremely disappointing. The employee I dealt with, Tina, was dismissive and unhelpful from the beginning. I asked a simple question about getting a label, and instead of assisting, she made the process unnecessarily difficult and confusing. I was told I needed to purchase tape, was charged for it, and never even received it. When I asked for a receipt, she did not provide one. At that point, I decided I didn't feel comfortable continuing the transaction. I asked for a supervisor, and the number I was given did not work. When I requested that she contact a supervisor directly, she refused. Another employee nearby did not step in to help resolve the situation either. Instead of trying to fix the issue, I was ultimately told they would not ship my package after already taking payment. The situation escalated further when I was threatened with the police over a situation that should have been handled professionally from the start. Given the volume of shipments we handle every month, reliability and professionalism are extremely important to us. Because of this experience, we will not be using this location moving forward and will be taking our business to another shipping facility. I would strongly recommend others consider alternative locations if they expect clear communication and respectful service. -- John Ali

You sent a message dated August 20 and it hasn't arrived yet! It's not reasonable that a large…read morecompany, when the tracking number is lost, cannot find your messages by searching by the sender's name and address or the recipient's name and address, even though we put the sender's and recipient's numbers on the message and we have not received any help yet.

Today was my first time ever trying to ship a package off. I literally just turned 18 a few months…read moreago so im pretty young... there was an older lady in there and she was very rude to me. It was terrible customer service. I asked the lady for help and she was very degrading. I will not be back to this location and I'm going to be reporting her to corporate. She needs to know that gen z uses our phones to make reviews about bad establishments like these lol !

After Same Time Now I Must Change My Review The Post Office Has Stepped Up Percent Service Is…read moreAmazing Wait Time Is Great The Postal Workers A The Front Are The Key To Great Service I Must Give Them (5) Stars...

The self serve area is supposed to be open until 6:30. Today I arrived at 6 o'clock and the door…read morewas locked with no one inside. It is a half hour drive here to my post office box. They are supposed to have the self serve lobby open until 6:30! Shouldn't t lock up before their open time!

Only a half mile from the IdentiGO on office for my pre-TSA processing today…read more Stopped by to grab a book of stamps to send out the last remaining Christmas cards without stamps on them. Bought a book of 20 for some extras. Parking is a bad set up, if you park along the building, your only walking path is the driveway. It's a very small post office inside. Not the warmest or friendliest of staff here at all. 20 stamps for $11.60.

Driving tour was easy to follow, just download the directions from their website. Although it's…read morehard to navigate and tell all the passengers in my car who used to own or currently own the mansions and stuff like that. If it was warm outside we'd have gotten out of our car and walked to see more but it was too cold. There are definitely houses that are well kept and they are some that have seen better days.

You won't find a more incompetent group of people working in one building. Don't waste your time at…read morethis location. You're better off paying a little bit more at UPS. At least there it's hassle free and zero wait time. Waited over an hour in like because the two ladies working the counter needed to talk to a single customer for over 10 minutes about some stupid trip she was going on. Makes me wonder how the city of Centerline hasn't complained enough to get these old hags fired and get some deserving youth who's appreciate and excel at the job in there. CLEAN HOUSE!