To be honest, there are always a few gems working here , some genuinely great people who try. But…read morethe overall establishment desperately needs to be blown up and refreshed. A lot of the staff don't seem aware of basic processes to help customers, and many of them just don't want to be there. That energy shows, and it makes the entire experience feel trash. I recently became a U.S. citizen after 14 years of waiting. I came here for help and was given the wrong information twice by a woman on the phone in person. After that long of a journey, dealing with misinformation and confusion honestly makes you want to flip a table over. This is not the location you want to go to unless you're just scheduling a pick-up. For anything else? Save yourself the frustration and go to another location.

I'm sorry but this is the worst post office in Roxbury 02119 I swear all the employees are very…read morerude un professional also they never pick up their phone never when I tell you never never it's the worst post office I ever gone to I don't want to rate a star I want to give him zero

I gotta give mad props to the guy at front because he fought tooth and nail to get a refund for me…read more What happened was... I paid for two-day priority shipping to have a package delivered to my mom on Mother's Day; however, it was delivered to the wrong address and was returned to Postal Pal. Even though it was finally delivered to my mom, I didn't pay $30 for delayed delivery especially for Mother's Day, so obviously I want my money back. I called USPS and waited for an hour for a service rep, only to be told that I need to submit a refund claim online. After I submitted the claim, I received an email, stating that my request was denied. So, I called customer service again and explained what happened. Higher management then reached Postal Pal, and the Postal Pal workers were just not having it. So, as you can imagine, I was close to giving up. But I went to this post office hoping that it might work this time, and I'm so glad that the guy at front cared enough to help me out. Long story short, I waited an hour for him to process my refund and got my money back!

Absolutely worst USPS. They will not help you, they are rude, dumb, uneducated, horrible staff. I…read morecancelled my PO Box here because they were so utterly useless. Literally any other post office in the country would be better. Matter of fact I am never going to use USPS again if I can help it.

This place has morons working here, with the exception of my mail carrier. They do not care if you…read moreget your mail. A check went MIA and no one had a clue where it was along with the rest of my mail. The mail carrier for our street is on vacation. They didn't prepare for his absence and could not tell where my mail was from the week before that included a check. Management lacks professionalism or knowledge. They get away with it because this is a predominantly Black area. No way would this be allowed in Newton or Wellesley. Incompetent, rude, dirty, cluttered, unkempt office and lobby, they simply didn't call me as they were supposed to after I put in a complaint. Gaslighted me the fist time zi went in person to inquire anout my msil mail. Did not seek proper coverage for perdonnel. Going on a 3 week vacation and simply were not knowlegeable about my mail from a week ago whereabouts, thst included a state issued check. I canr denigrate this site enough! Lesdon learned. No wonder ppl are not using the mailing sydtem.sd they did years ago. They are unreliable and careless. I had to call 3 tines to get an phone agent to escalate my call to customer advocate department. I was given various numbers to call that did not work or helped me expedite my concern. I'm no longer looking for my check. I will report it missing to the sender and I am refraining from ever giving these morons the capability of handling such important mail. The disrespect is duly noted and reciprocated! They have personnel issues and I can see why.

I have been to this post office a few times, and every experience makes me just want to do my…read morebusiness, and get out. The building is fairly drab, which is fine. Very few people want to hang around post offices like they do in libraries or cafes, but that could be an interesting business idea. Are you listening, USPS? In any event, the actual lobby is pretty sparse. It is small, simple, and has definitely seen better days. I am sure that the postal clerks see plenty of characters, because they definitely make no effort to be polite to you. Once the clerk was on a call during my entire transaction, complaining to a friend about her paycheck. I gave her three slips for mail I expected, and she returned with just two items and said that the third may have been a mistake. Nope, it was just a package, and not a certified letter, so I had to send her back to look for a package. The lines are never terribly long, because this is not a popular postal office, but they only ever have one or two clerks on the counter, so three people ahead of you can be quite time consuming. Make sure that you are fully prepared for your business, or you will be sent to the back of the line. That is pretty representative of how things go at the post office. They got the job done, but they are also just unpleasant the whole way through.

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

My registered letter, return receipt requested, went to this post office instead of being delivered…read moreto the address on the package...It was like it went into a black hole. You cannot speak with anyone at this office on the phone or via email. Short of driving to Boston, my envelope is not being delivered and has gone, I suspect, to the dead letter file! The phone continuely buzzes busy...when you manage to get to an office, the box is full and you cannot leave a message. Ridiculous!

i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.

wow see so many complains about this post office, went to the post office because someone stole my…read morepackage then the guy told me to call the supervisor and when i called she was rude and mean, someone also told me that they pick her over the customer who has complained about her several times so what really going on, till this day i haven't received my package and never mind one it was more than 3 packages that was stolen at 923 parker street Jamaica plain mass. 02130 what can we do we do matter as humans!

Horrible. I went to pick up my package, and the lady barely spoke English, seemed annoyed with my…read moresimple request, and then due to her frustration decided that I was not worthy of receiving my package. I had valid ID and receipt forms and tracking, which was listed as necessary to pick up a package. The lady "working" the desk either didn't understand or didn't know how to give me my package. Would never recommend this place to anybody. A great example of how horrid our infrastructure has been in recent years.

I have not received mail in 8 days why. I have 3 IDs from the state I was suppose to get them one…read moreweek ago. I called them and I should have gotten them please call me this is my job please8572611183 I live on homestead at 124 homestead St. PleasePlease help

It was my first time visiting this location and I immediately passed right by it because it…read morereflected a hole in in wall with no signage indicating it was there if you missed the front door itself with some covid social distancing and mask measures. The wait went through quickly thankfully with two clerks at the cashier and a small line. There's plenty of room for self service and assistance on the other side. The Staff was friendly and helpful.

The postal workers at this location are impatient, rude and some are just plain nasty. I felt the…read moreneed to share this with the public. There does not seem to be a way to address their nastiness. Spoke with a supervisor once, but the rude behavior continues.

This is the worst post office. The service is terrible and the employee a lady in front doesn't…read more give the change to the customers to answer the question about satisfied with the services. She is answering it saying the customers are satisfied when is not true. She can't do that for customers I wanted to do it but she didn't give me the change to do it and she did it saying I was satisfied when I was not.

Lousy service. I have been trying to have a master key installed to a new mailbox for over a year…read more Today, I called to speak to someone. They hang up the phone both times I called.

A part of the job interview process at the USPS located in the lobby of The Longwood building has…read moreto be a single question: "How much do you hate your life?" - if the answer is "I hate everyone and everything" then you automatically get hired. I am stuck coming to this post office location often because my work takes me into the Longwood Medical Area. There is ALWAYS a lineup because of 3 reasons: 1) They don't open when they say they will. The window says they open at 8:30AM, but whoever actually opens the post office operates on vacation time. They roll in whenever they roll in, which I have seen to be as late at 8:45AM. 2) They are the laziest employees in history. Seriously. Sylvester takes 5 minutes to type in one address. Branden is too busy watching YouTube videos on his phone. Lady is too busy eating her lunch at the register to look up and see the lineup forming. 3) They take extended breaks. I have been in line for 30 minutes (no exaggeration) and someone leaves their register when I arrive to "take a bathroom break" and doesn't come back for a half hour. This USPS location is the epitome of "government job security." No one cares about customer service, and you annoy them when you ask them to do anything. Avoid this location if you can, and go somewhere where the staff don't hate you.

This post office is ok and I would only come here for convenience. As other yelpers have mentioned,…read morethe postal workers here are rude and not friendly but they are able to get you in and out in a timely fashion. If you want someone who will do your packaging or give you a huge smile, go to another location. So it's not my go to post office, but they get the job done.

We been using Barry's for ove 10years flawless great service. Chelsea always willing to help.. vr…read moreJoe Gonzales

I have to be guarded with this review as it is bot a business that I have used too often. They are…read moreok as far as shipping companies go but I decided to use a different company who is definitely more accomodating