It seems strange to review a post office or recommend it as a business because we simply don't have a choice. Everyone I have dealt with there is extremely friendly and helpful. Their problem is being severely understaffed. This is not their fault. read more

Slow and long lines is what to expect at the Pagosa Springs usps. It's often your wait is 45 minutes.

This place absolutely sucks. Had a passport appt today and we walk in and they tell me that it got "cancelled" because the passport agent is here and is gone for a week and that they called everyone to cancel it. She said "Well yeah she's not here so we had to cancel all appointments." Tried to explain I never got a phone call OR email. Even a person behind us was here for the same reason we were and she never got a call either. Employees are rude and take no responsibility. Would NOT recommend. read more

Hire people other than 6 month temps! We haven't gotten our mail for days. And now, packages for those in our addition are being placed in an unsecured central location instead of being delivered to our front porches. And no, road conditions are not the reason. Our roads are clean and clear, and the sun is shining, and the birds are tweeting in the trees! From your hiring notices, it appears that USPS isn't offering as much as a person here could earn waiting tables in a restaurant here. If I could hire people to do hard physical work for me for what you are offering, I would. But I can't and I know it. So should you. read more

No one ever answers the phone, mail is constantly lost or rerouted incorrectly, and terrible long lines.

They were friendly and I was in and out in a couple of minutes! I'm not sure what all the bad reviews are about. I'd definitely come back.

I have always had good experiences with Durango USPS! Living just past the bad bridge here on County Road 240 we quit getting mail. When I checked Tracking it said "Held at Post Office at Customers request" That is not true... We never requested that. They just will not go around thru Bayfield with a delivery person. UPS and Fedex have made the trip and brought our packages. Seems like they could send one person and save 50 or more households the trip. read more

They refused my package bacause it said USPS on the outside of the package. Just so everyone knows if you try to ship anything out of the USPS in Durango it better not say USPS on the package. read more

all my other mail is being delivered but both my credit cards are missing. I've seen usps there multiple times and got one notification that I had a failed delivery. however other mail was delivered for me later that day. I think someone just FAILED to use their brain cells. Now that I see these yelp reviews it makes me think that they have a crew of f-ing idiots, if they're there but not delivering and marking it as "failed". No you failed at doing your job. One was supposed to be delivered 10-16. It's now the 20th of dec 2022 The other I ordered so long ago I don't even remember when it was supposed to be in. Their automated phone thing doesn't work either. I'll be dead silent and it says "I think you said...". (Was a test cause it wasn't even picking up what I was actually saying before). read more

Lady with purple hair was extremely disrespectful the moment I walked up. I wish the best for everyone and always give people the benefit of doubt. But wow what a foul cunt bee eye tee see ache!! I hope she gets fired as I will pursue this vent in a formal complaint. People in line saw how rude she was to me. I was proud of myself for holding back and biting my tongue but was shaking with disbelief and anger on the way home. read more

Riely is our carrier on county rd 213. I've had other people mail. I get informed mail to see what I'm getting. I know twice a week I do not get my mail or packages. I report it and still nothing is down about it. Durango Co read more

Terrible employees. Terrible service. Lost my shit, misdelivered it, and took zero responsibility

I watched my carrier pull up to my mailbox and sit in the truck while I received a notification that I had a failed delivery attempt for CERTIFIED MAIL FROM OUR COURTHOUSE! They didn't even open my mailbox let alone come up to my house. She no one answers the phone EVER! Filed a report and all I got was an email saying the had investigated my complaint and that it had been resolved by locating my mail at the station! My carrier has said that my road was blocked with no access as they say at my mailbox. Has crammed a package so tightly in that ANOTHER employee had to come and get the package out. Has said no one was home as I watched them sit at my mailbox! Has even said undeliverable address! And this has gone on for the entire 7 years at this address in Grandview. I HATE Durango USPS! read more

US Post Office - Notice how it's smushed at the top? I had to have another employee get it out! - Post Offices Near Me - Durango, Colorado

They need more workers. This post office is so incompetent. You will wait at least 45 minutes every visit

This post office lacks Courtesy, manners, customer service, human decency, empathy, compassion, and anything else having to do with treating people with respect. Let's not forget to mention that they will never, ever answer the phone. If you have a question, you will have to drive all the way there to stand in line and be treated poorly when you actually make it to the counter. read more

I mailed medical samples at the Cortez post office to the lab in Grand Junction on Sept 28. That package was sent priority express. It arrived in Durango on the same day a few hours later. There it sat from September 28 until October 19th. From there it went to Denver and then on to Grand Junction where it is supposed to be delivered on October 20. Three weeks of sitting in the Durango post office and it didnt move until the insurance claim was instituted. Of course they have now found the package and will refuse the insurance even though the medical samples are no longer usable. My office staff has spent hours on hold on the phone to the main government number as well as the Durango number. This government agency needs to be made accountable. Whoever is in charge of the Durango post office needs to be fired and charged with Dereliction of Duty. read more

Today I witnessed a man treating the post office employee with total disrespect. It was nice to watch everyone in line support the employee and encourage the man to leave. We all have problems on occasion. But there are ways to deal with it in a calm manner without taking it out on employees who are doing their best to just do their job. These are difficult times. Pease support your postal workers. read more

Why is it so difficult for the carriers to read an address and actually deliver mail to the correct place? And here's a suggestion: Provide your mail carriers with a mailbag so that the mail isn't soaking wet when it's carried through the rain and snow. Letters are soggy and magazines arrive with all the pages pasted together. read more

I find it very thrilling when I find a notice telling me there was an "attempted delivery," but you couldn't deliver it because the garbage can was slightly in front of the mailbox. That's not even an "attempt," more like failure to attempt. And then a re-delivery is just never attempted. Heaven forbid the driver has to move a trash bin slightly to the left to put a package in the mailbox. A trash bin that was left there by the garbage truck and not even me I might add. read more

CARI is awesome! She was so very nice and helpful! She went out of her way and above and beyond her job to assist me and the other customers that were waiting! She gets five stars. However Tiffany and the other curly haired lady were some of the rudest people I've ever encountered at a post office. They kept barking across the room that my package was going to be $50 as if that was going to make me leave implying I didn't have the money to mail my package. I already had a shipping label already paid for and printed. So rude. read more

I am absolutely livid rn. I bought a phone that I needed asap and I have been waiting all day and weekend for it to be delivered just for them to say I wasn't home and not give me my package, this is terrible service and I will be trying to get in touch with some sort of supervisor or manager. I can't believe I now have to wait longer for a package I needed today because your employees are shit at their job. read more

I just do not understand or agree with the fact that everything that gets mailed to me (including from in town) gets delivered by different carriers everyday (if they decide to show up at all) . I have seen strange people at 8 pm delivering yet I am not sure what they are delivering due to the fact it takes 10 days for me to receive mail which has made bills hard to pay when I am expecting paychecks ! I don't know what is going on but something needs to change !!! Maybe I should write the USPS amd ask for an investigation... there's something definitely wrong with our local USPS read more

Enough employees here have twitchy feelings and irrational ideas that it's intimidating to walk in the door even though it's possible have a good experience. Sure, you pay them to help you, but that doesn't mean they will. And no matter how many decades of experience they assert they have, they still are inexplicably bad at understanding their work. Can you survive the gauntlet of personalities and incompetence and get your simple business done here? I repeatedly wish I had a transcript of the conversations I have here since employees will get upset with the thing they think you said even though you hadn't even thought the idea. I've considered driving all the way to Hesperus for postal services just to avoid the disaster that is the central 81301. read more

You guys complaining must think there's post offices elsewhere that are made of gold. This place does the job just fine - and the folks behind the counter are friendly and helpful. Sometimes there's a line - that's to be expected at a post office! Plan your day! You want to go at 5pm and be in and out? Good luck - everyone is there. It's not the postal workers slowing you down, it's all of Durango who get off work at 5. Go at 3 and be in and out in a jif! read more

This post office has the worst service of almost anyplace I've seen. Since moving here three years ago, I've had ongoing delivery service. Expensive medicines have been ruined because packages were not delivered properly. Also, the lack of response of redelivery is impossible. When I tried to email them they didn't recognize the article number. After being on hold on the phone for 2 hours they couldn't help because of that number. Then I tried to call the local Durango post office never answers their phone! More ruined expensive and needed meds ruined again! read more

Our mail delivery lady refuses to pickup my outgoing mail. Watched her put the flag down, not take my one piece of mail and leave junk mail in the box. read more

Out of the last four packages, only one has been delivered. Note, this is a carrier issue, not a post office issue.

I really don't understand why the whole city of Durango has ONE post office. Super super slow moving line. Just get here early or something as stupid as trying to mail postcards will take 40 minutes. read more

I used to not mind taking wrongly delivered mail to whichever neighbor it was addressed to and did the posts office a favor by having it appear as though mail was correctly delivered. Now I am paying the price. An Arizona court sent me a notice to appear for a a case I filed there and it was not delivered. The case was dismissed for non appearance on my part because the court system assumes that unless mail comes back to them as "undeliverable" it was delivered to the correct address. I am now filing additional motions to have this case reconsidered and the feedback so far has been "sorry, those are the court rules". Our mail is delivered anywhere between 10 am and 8 pm by different unidentifiable persons in plain clothes and unmarked vehicles. Different carriers have told me it is their first time delivering to this neighborhood. Just yesterday four parcels were delivered to my open garage and each package was clearly marked with neighbors name and address. I will no longer redeliver mail and I will ask the post office to pick it up with a signed receipt and an acknowledgement that carriers often deliver mail to the wrong address. Perhaps the court system will realize that Durango is not like the rest of the country and we do not have reliable mail service. read more

I don't understand why there is only one PO for a city that has a population of about 18k people. If they are going to keep only one PO then stock it with more than 1 postal clerk. I do whatever I can to not use the PO here, but when I do, I alway allow at least 30 minutes, which is ridiculous. Yesterday I was in there and it took 45 minutes to get out. The clerks are really nice, but the time spent inside there is not needed. read more

This post office has had issues in the past with mail theft from within the post office staff. We had a card carefully opened with a sharp tool, had the contents of the card taken out and had the envelope neatly taped closed and it was rerouted to a post office in Grand Rapids, MI. and redelivered to us. This was 2 years ago. We had no issues last year but it's starting again. We received a Thanksgiving card from family and it was neatly opened. The card had nothing in it to begin with so there was nothing to steal but they checked. Our mailboxes haven't been broken into. They are locked. So these thefts have to be the carrier or someone working on the inside. I will also file a report with the postmaster general. Get it together Durango P.O. read more

Wow over 20 minutes in line as I write this review!! 2 people working which 1 is doing a passport which really means only 1 working. Asked if more help available and was told NO. Lunchtime you think they would be more service!! read more

I recently ordered something from amazon and received a notification that I received it, guess what? No package well I called the main number for the post office and they started an incident report and told me they would call with updates. Well I returned home from being out all day and noticed I received 2 packages not only did I get them but they appeared to be kicked down the stairs, I found them laying on its side part way down the stairs. Not to mention when I first moved in one of my packages I ordered from amazon which was also delivered by USPS was left on top of my mailbox mind you my mail box is with a few others and right on a main road. I am writing this review because I would like to make others aware and I never received a call back from the post master. Seems as though they don't really care. I would give them 0 stars however that option is not allowed. read more

First off they wont deliver my package and the tracking is all over the place. The package came to my front door and they just shipped it back to Albuquerque rather than leaving it at the post office so I cold pick it up the next day. Then the package got shipped all the way back to New York where it came from. I don't understand what is going on, just deliver my god damn package. They sent it thousands of miles away rather than just leaving it in their facility so I could pick it up. Please for the love of god just deliver the fuckin package to my doorstep or leave it there. read more

Holy Cow. This is why the United States Government should not be in charge of anything serious. Mail returned to my office as "undeliverable". Called client who lives in Durango...stated that they "routinely have trouble with the mail here". Called PO to discuss. Wait time...ONE HOUR TO SPEAK TO A REPRESENTATIVE! Holy hell! What is going on out there???!!!! read more

I continue to be extremely impressed with the excellent customer service and friendliness of all of the front desk employees at the Durango post office. Their job is surely stressful and challenging but they push through the challenges and maintain composure even through the stressful holiday season. Thank You Ladies for all you do! read more

I had a package come through the Post office this last Saturday,they said its undeliverable. I tried to call the Post Office on Monday morning starting at 8 am, the time they open. I called 4 times within 45 minutes no answer every time. So I had to come to the Post Office in town, to try to resolve the problem. I talked to Darlene, which informed me the package was sent back. I came back about 30 minutes later to talk to the manager, that never came out to see me within the 20 minutes waiting for her. In the meantime they happen to find my package, and told me that I would have to pay shipping ($10.05) on the package that I had already paid shipping for. I said I wanted to talk to the Manager still after I paid, I was told it would be another 15-20 minutes, that's when I decided to leave. I have worked in Customer service most of my life, the USPS has none ! If any other business treated there customers as USPS did they would be out of Business !!!! read more