Never had a bad experience here, and staff has been helpful when I brought questions or concerns to their attention.

Below is when I began write the conversation with my son and Dave asking about holding a medication that has been sitting in customs for 3 days. Dave: "I follow the rules" My son: "So there is nothing I can do to get my meds until they show up at my house, we can't my package at the post office so it saves day?" Dave: "Fill out a card a to hold your mail" My son: "All my mail?" Dave: "Fill out the card" My son: "huh.. Okay, so then you call when the medication comes in?" Dave: "No. If I held every package..." (goes off & I missed most of it) My Son: "but that doesn't help because tracking seems to be not the best on accurate timing, I mean-" Dave: "I follow the rules" *3 second pause* My son: "Wow, you have no customer service skills" Dave: "I follow the rules" My son: "And what is your name?" Dave: "Dave" My son: "well, um ok then (pause) Can I -" *click* My son: "mom, that was Dave and he follows the rules." Me: "yes he does." I love my town, I hate our post master. read more

I'd give zero stars if I could! But my rating is off of the actions of one individual, who apparently is very rude to others as well, and not the office itself as a whole. I stopped to say merry christmas to another carrier while he was loading his truck, and Rural carrier, Thomas R Ossman, approached my vehicle and gave my 10 year old daughter the middle finger, with both hands! Went inside and talked to postmaster, who said I should stay away from him, and that he'd talk to this carrier. The carrier approached my vehicle! I wasn't even on the property! But if I react to him doing this, then the cops would be called on me. What's wrong with this world? He should be disciplined! Guess he feels good flipping off a 10 year old in an aggressive manner. Takes a real man to do that to a child! Really pissed off by this! Any father would be in that situation. Nothing will be done to this carrier, at all, that's the messed up part of all this. No accountability or discipline! At least I got to show my daughter how to react to people like this! I lead by example. I teach my daughter how to be a good person, perhaps someone should teach this carrier some manners. My daughter is more mature than this Rural carrier will ever be. I could say more, but I'll leave it at that. But if you ever see this rural carrier, Thomas R Ossman, in Emmaus, ask him if he feels like a man flipping off a 10 year old child aggressively. read more

Since I'm standing in line waiting with nothing better to do I'll write a review.. I've now been standing in line for the last 20 minutes with still 4 people in front of me. There is one person working the counter while other employees seem to have better things to do. I've been coming here for years and while not every visit this does occur often. I'd like to mention most of the employees are very nice and polite.. Sometimes too polite! One thing this location does as well as the Hamilton St Allentown post office is hold people's hands when it comes to shipping an item. On numerous occasions people come in with an item to ship with no box or plan of how to ship it. While it's nice they guide them in the right direction, when they assist with packing it up, it holds up the line! It's not rocket science people.. Put your item in a box, tape it up and then bring it to the post office! Well 25 minutes later I finally got my stamps! It's always an unpleasant chore going to the post office! read more

US Post Office - Line out the door! One person working the counter. - Post Offices Near Me - Emmaus, Pennsylvania

I had a bad experience using this post office. The (tatty) clerk said over and over that she did not understand the pre paid shipping label I provided. This turned into a talk with her manager and a ten minute discussion. Gail at the main post office said they will just charge your account if you didn't pay enough for shipping . Avoid these small town post offices and use the main ones if possible. Particularly if you are in business . I've shipped stuff all over the world for 31 years now. read more

The nicest people work the window at this post office. In every town I've lived in the past, the grumpiest people on the planet would sell you stamps. Emmaus, they are really nice. read more

Great ability to stop your mail online. Concern starts when you are expecting your accumulated mail to be delivered as you requested and the mail is still at the post office. Of course when you get home the post office is already closed. What fun! Trying to pay your bills when you get home expecting the bill in your delivered mail that does not get delivered. read more

Not only is this post office bad with closing early and having rude attendants, our elderly mailman has numerous times left our mail out in the driveway, thrown on our front porch, etc - never mind that we have a mailbox. Today, I found a package outside with a single piece of mail blown off to the side. What was this piece of mail? My information for my RN license renewal - you know, nothing important or anything (pure sarcasm). At this point I'm furious. We have complained numerous times and have never heard a single response back. This office needs to raise its standards if it wants to compete with FedEx and UPS. It also needs to clean house and get rid of the people who suck at their job. read more