Every time I've been here I receive poor customer service. They watch you waiting in line with an unpackaged item in your arms and don't tell you that you need to package it yourself until you get to the front. Then they make you go all the way to the back to wait your turn again. There aren't any signs that explain what is expected of you either. They don't leave pens out for you to fill out addresses but when you finally get to the front of the line and ask for a pen, they look at you funny and make you feel like an inconvenience. They truly do the bare minimum when it comes to customer service and offer very little help. I'm not expecting them to have a conversation with me but it would be great if they didn't make my mere existence feel like a 5,000 pound burden. read more

The post offices here in Fairbanks are a giant dumpster fire, the staff are rude af they don't know the actual law and will threaten to have u arrested for recording your interactions which is posted in the public areas as legal, the mail carrier we have is a lazy lying twat waffle who will say we weren't at the shop and not deliver a package when we were there the whole day. read more

I am still waiting for a resolution for my mail delivery issue. I have not received mail in 60 days. I have submitted numerous support tickets all of which have been marked as resolved without the post office actually contacting me to resolve the issue. Part of the responsibility of an organization is to communicate with its customers when things go wrong. If there is no clear communication or resolution then unfortunately things like bad reviews will take place. I am open to removing this review if or when this issue becomes resolved. But I want to see the PO step up and take responsibility for error resolution, and I will leave this review up until that change takes place. read more

It feels like the ladies working here give poor customer service on purpose. Seconds after I swiped my credit card to send my package off the woman told me I would have saved a lot of money if I had sent it a certain other way. I asked her why she didn't tell me that before I paid and she huffed, ''well, we're trying to close!'' Which is a) rude, b) unprofessional and c) not even valid because the other option involved me going home to rewrap the items and coming back a different day. Avoid this location, if possible! read more

This Post office does have a self-serve unit in the lobby unfortunately, it's out of order today! Thursday, 12pm. 13 people in line behind me! One lone staff at the counter. Wow! Nice, big parking lot. Lobby open for self-serve from 6:30am-11pm. read more

This post office is awful we tried getting a package today and he was threatening to send the package back he didn't believe that we had a package there read more

This post office has the most rude employees working there. Last night I had it and against my better judgement, lost it on one of the male employees that is ALWAYS rude to me when I come in. I asked the gentleman working if he could stamp my envelops with a "Do not Bend" and he replied that I should have put them in better packaging. I then asked him if there was anything he could suggest I use and he told me that it was my problem to do my research and find some. After that, I just lost it and told him how tired I was of him always being rude to me. So much was said and then it just got quiet and I took my receipt and left. I will be calling the US Postal Service in Washington to file a complaint. I will never go there again. read more

We live in Hamilton Acres and the lady who delivers our mail occasionally, her name is Cathrine, is an absolutely horrible human being. We had an amazon package that she refused to deliver for absolutely no reason today. She said she was unable to "gain access to our front door". We have no animals and no obstructions that would keep her front doing so. She is the only mail carrier that refuses to get off her lazy you know what and do her job. This is not the first time she has done this. read more

Things have improved considerably since these negative postings. During the Christmas season, the self-service kiosk remained stocked & working hard. I have always found the service reps to be efficient, friendly, helpful & sometimes downright entertaining. Earlier this week while waiting to pick up a few packages I observed exceptional customer service. The person in front of me quietly asked for help with their package. Seeing I was the only customer waiting & that there was a rep to help me coming available, the service rep immediately came around to our side of the counter & carried the customer's package to their vehicle. read more

At three stars this is unfortunately one of the better post offices around Fairbanks. The entire postal service needs to be redone in my opinion, I have never had so many problems with the postal service until I got here, with Fort Wainwright post office topping the chart as the most useless post office ever. There service from the counter not being able to answer simple postal questions to the mailman delivering the mail to everyone except the addressee. They also on average add 2-3 days on both in and out bound mail. Not to mention their hours are about half of any other post office. So if you have a choice totally avoid the Fort Wainwright post office. I have no experience with the downtown post office so I have no opinion on that office. The Geist rd office has been okay on customer service besides being a little slow and often having long lines, and I have only seen their automated package sending machine working once of the ten or so times I have tried to use it. On the plus side sending a package from this post office seem to have the fastest travel time to anchorage and the lower 48 both. I have recently moved just outside of town and i am currently using the 99712 post office and the so far seem to be the nicest postal workers of any other office in Fairbanks, and despite them almost always having customers coming and going I have never wait more than 1-2 minutes. read more

The person who delivers mail to my neighborhood is continuously putting wrong mail in my box, it clearly states another address & when I try to return it to USPS the postman leaves it in my box for days. If you don't like your job & can't pay attention to detail then please get another job. Very unhappy read more

STAY AWAY! If I could rathe this place 0 stars I would. Rude employees and terrible customer service!!! Mail being delivered but not showing up for days at a time. Manager doesn't know anything about his Post Office or how his employees treat people. When you ask to speak to a manager you get told to wait and they make you wait while they help others till its convenient for them. The old man is probably the worst employee there. When I asked if he could help me find a box to fit my mail in he said its "to complicated" for him to do. Why?! You're a post office, you're supposed to help people send mail! read more