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    US Post Office

    1.6 (12 reviews)
    Closed 10:00 am - 3:00 pm

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    US Post Office - Fairbanks, Alaska  U.S. Post Office Airport location helpful signage displayed for social distancing

    US Post Office

    1.0(4 reviews)
    2.7 mi

    What can improve? Well it's a long story.. suffice to say my package was lost and confirmed to…read morenever be found, so I was sent to this p.o. (60 mi round trip) by my p.o. to redeem shipping cost and maybe the insurance. Mgmt. Insisted online was the only way, even after I told them the tracking # was not active. So I try again online, fail. So I get on the phone , claims tells me I'm outta luck on the 100.00 insurance, but that I was owed the 31.00 shipping, I was told to just show my receipt and they would refund me.. ANOTHER 60mi round trip, a different manager at this p.o. Insisted I just go online and follow the process that doesn't recognize my tracking number! This is pathetic.. if this was my mom or grandma they'd screwed I'd be even more infuriated! Just know if you're package is lost stolen, destroyed, you have no recourse to be reimbursed if you have no receipt proving the value, family heirloom, sentimental value etc. Doesn't matter they'll denie you at every impass and send you back to the internet, wich the website even says the manager can refund, but won't

    This post office sucks. Long line. Did not deliver my Amazon packages and so I needed to pick them…read moreup. WTF. Had one package not delivered and they said I needed to pick it up Then in 2 hours they posted that they lost the package. Then 10 hours later they delivered it. What is going on at this place.

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    US Post Office - Fairbanks, Alaska  U.S. Post Office Airport location also offers drive up mail drop option

    Fairbanks, Alaska U.S. Post Office Airport location also offers drive up mail drop option

    US Post Office - Fairbanks, Alaska  U.S. Post Office Airport location

    Fairbanks, Alaska U.S. Post Office Airport location

    US Post Office - Fairbanks, Alaska  U.S. Post Office Airport location

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    Fairbanks, Alaska U.S. Post Office Airport location

    The UPS Store

    The UPS Store

    2.5(10 reviews)
    0.3 mi

    March 2022: I needed to ship a large castle that I have had for 40 years. I called the store to…read morearrange for help in packaging. I was told that someone would personally help me package it. When I got to the store, there was only one person. She said she knew how to package it. I asked her to double box it with extra packing around the castle and inner box. I also said that I needed directional stickers (TOP) to keep it sitting on it's base. Extra stickers for FRAGILE/ART were also requested. She agreed, saying that they were professionals. I paid for extra insurance of $500. When I received the box, it was in a single thin box, no extra packing or outer box as requested. There were no stickers of any kind. The castle was shattered. I called to collect my insurance, and was told to "call corporate" as it was not their responsibility (??!!). We called corporate. It's been 7 months. Do NOT use this store. Stay with your package if you do. I had a plane to catch.

    I really wouldn't even give them one star at this point. I've also contacted UPS corporate. They…read morehave told me they are elevating what occurred at the store, as it is beneath their standards. I was in there Saturday January 28, and spent $42 to express mail an envelope after being told that it would get there on January 31. I was very clear with the clerk and told her it had to be there January 31 and which ever way she felt it needed to go was fine as long as it got there on January 31st. I then called the store 3 times on January 31 because the system showed it would not be delivered till February 2. This was the opposite of what I had been informed when I went in the store to mail my envelope. After 3 calls I never was able to speak to anybody, but left three separate voicemails. Surprised nobody has ever called me back. Very poor customer service

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    The UPS Store
    The UPS Store
    The UPS Store

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    US Post Office - postoffices - Updated June 2026

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