March 2022: I needed to ship a large castle that I have had for 40 years. I called the store to arrange for help in packaging. I was told that someone would personally help me package it. When I got to the store, there was only one person. She said she knew how to package it. I asked her to double box it with extra packing around the castle and inner box. I also said that I needed directional stickers (TOP) to keep it sitting on it's base. Extra stickers for FRAGILE/ART were also requested. She agreed, saying that they were professionals. I paid for extra insurance of $500. When I received the box, it was in a single thin box, no extra packing or outer box as requested. There were no stickers of any kind. The castle was shattered. I called to collect my insurance, and was told to "call corporate" as it was not their responsibility (??!!). We called corporate. It's been 7 months. Do NOT use this store. Stay with your package if you do. I had a plane to catch. read more

The UPS Store - No care in packing. - Printing Services Near Me - Fairbanks, Alaska

I really wouldn't even give them one star at this point. I've also contacted UPS corporate. They have told me they are elevating what occurred at the store, as it is beneath their standards. I was in there Saturday January 28, and spent $42 to express mail an envelope after being told that it would get there on January 31. I was very clear with the clerk and told her it had to be there January 31 and which ever way she felt it needed to go was fine as long as it got there on January 31st. I then called the store 3 times on January 31 because the system showed it would not be delivered till February 2. This was the opposite of what I had been informed when I went in the store to mail my envelope. After 3 calls I never was able to speak to anybody, but left three separate voicemails. Surprised nobody has ever called me back. Very poor customer service read more

I'm writing this review because of one person at the store, and that's Jaylen (if I remember the spelling). He is invariably cheerful and helpful, unlike some of the other employees have been. He should be running his own store. UPS Corporate, take note! read more

I can't remember the last time I had any successful interaction with any post office (which is sad enough) but this one has the worst customer service. I can never get anyone on the phone, never get anyone to look for a package, even if it's within view. it's like they don't even like customers. read more

The UPS Store Fairbanks, Alaska This UPS store is one of the two available in Fairbanks. Whether you need to mail a package, obtain a passport photo, make a xerox copy, send a fax, purchase shipping supplies or rent a box to receive mail at, this UPS store does it all. If you're renting a box to get your mail at, show your AAA membership card to get a discounted monthly rate. You'll have access your mail 24 hours a day because they give you a key to the door that's locked after business hours. If you're expecting a package you can call to see if it's arrived and save you a trip. If you'll be out of town and need them to send you your mail, they will do that for you for a minimal fee. The employees here are so friendly and have a great upbeat attitude, they are helpful and do their job perfectly. I've never had any problems at this business. I recommend this UPS Store. read more

See all

Customer service has been terrible for the past two to three years, WELL before the "Covid Crisis" started. I have been a customer for ten years, the annual fees have gone up every year for the past 6 years. This store is consistently understaffed to the point where the employees cannot accomplish all of their tasks in one shift, and refuse to do anything that seems like it might take any extra effort or time. I have experienced, on no less than two dozen times, the employee refusing to give me a delivered package because they "Just don't have time to sort through all the packages and find yours" -- EVEN though I can SEE my package with my name on the box from across the counter and pointed it out to them, they still refuse to give it to me, rudely telling me to come back tomorrow. Not only has this happened to me, but I have seen it happen to others while in the store on many occasions. I recently witnessed the employee arguing with a customer and refusing to give them their package (which was visible) for a longer amount of time than it would have taken the employee to get the package, scan it with their hand tool to "check it in" and hand it to the customer! This is completely unacceptable customer service. I will NOT be renewing my box next year, and I will NOT recommend anyone consider using this store until management decides to stop pocketing their member's annual fees and hire more employees to get the job done. How does it make sense that the annual fees have tripled over the past 6 years, but somehow they have usually only one person working at a time, and that after I get delivery notifications on my packages, I have to wait two days for them to even consider letting me have it? read more

Customer service from this store is phenomenal! Very knowledgeable, friendly and efficient all around. The staff takes the time to get to know their customers and listen to what the customers need without having to be overbearing with selling. They notarize, take passport photos, copies and printing is a breeze. They pack and ship with with care. They even have mailboxes to rent. This is your one stop shop! read more

Amazing customer service! They're very professional and knowledeable. Pricing is really fair especially for them to pack the items for you. I will definitely go back to this store and recommend it to others as well. read more

Went in and put items to ship on counter girl looked at me said do you want to ship that, surprised I said that's what you do here right. She said we can't ship that someone bought all of the bubble wrap, she called the second store and told them she was sending us over with a shipping order and the guy on the phone said "I hate you" so needless to say we didn't go to the other store. Need some customer service classes happening at this place! read more