I moved to a new apartment bldg and twice this week I have had to call because the mail delivery…read moreperson didn't pick up the outgoing mail. They put the delivered mail on top of the outgoing mail.

I enjoy getting my mail, and I understand if you complain or say anything to hurt their feelings…read morehere... that your mail mysteriously disappears so I just wanted to say I love you guys

Every time I've been here I receive poor customer service. They watch you waiting in line with an…read moreunpackaged item in your arms and don't tell you that you need to package it yourself until you get to the front. Then they make you go all the way to the back to wait your turn again. There aren't any signs that explain what is expected of you either. They don't leave pens out for you to fill out addresses but when you finally get to the front of the line and ask for a pen, they look at you funny and make you feel like an inconvenience. They truly do the bare minimum when it comes to customer service and offer very little help. I'm not expecting them to have a conversation with me but it would be great if they didn't make my mere existence feel like a 5,000 pound burden.

The post offices here in Fairbanks are a giant dumpster fire, the staff are rude af they don't know…read morethe actual law and will threaten to have u arrested for recording your interactions which is posted in the public areas as legal, the mail carrier we have is a lazy lying twat waffle who will say we weren't at the shop and not deliver a package when we were there the whole day.

What can improve? Well it's a long story.. suffice to say my package was lost and confirmed to…read morenever be found, so I was sent to this p.o. (60 mi round trip) by my p.o. to redeem shipping cost and maybe the insurance. Mgmt. Insisted online was the only way, even after I told them the tracking # was not active. So I try again online, fail. So I get on the phone , claims tells me I'm outta luck on the 100.00 insurance, but that I was owed the 31.00 shipping, I was told to just show my receipt and they would refund me.. ANOTHER 60mi round trip, a different manager at this p.o. Insisted I just go online and follow the process that doesn't recognize my tracking number! This is pathetic.. if this was my mom or grandma they'd screwed I'd be even more infuriated! Just know if you're package is lost stolen, destroyed, you have no recourse to be reimbursed if you have no receipt proving the value, family heirloom, sentimental value etc. Doesn't matter they'll denie you at every impass and send you back to the internet, wich the website even says the manager can refund, but won't

This post office sucks. Long line. Did not deliver my Amazon packages and so I needed to pick them…read moreup. WTF. Had one package not delivered and they said I needed to pick it up Then in 2 hours they posted that they lost the package. Then 10 hours later they delivered it. What is going on at this place.

March 2022: I needed to ship a large castle that I have had for 40 years. I called the store to…read morearrange for help in packaging. I was told that someone would personally help me package it. When I got to the store, there was only one person. She said she knew how to package it. I asked her to double box it with extra packing around the castle and inner box. I also said that I needed directional stickers (TOP) to keep it sitting on it's base. Extra stickers for FRAGILE/ART were also requested. She agreed, saying that they were professionals. I paid for extra insurance of $500. When I received the box, it was in a single thin box, no extra packing or outer box as requested. There were no stickers of any kind. The castle was shattered. I called to collect my insurance, and was told to "call corporate" as it was not their responsibility (??!!). We called corporate. It's been 7 months. Do NOT use this store. Stay with your package if you do. I had a plane to catch.

I really wouldn't even give them one star at this point. I've also contacted UPS corporate. They…read morehave told me they are elevating what occurred at the store, as it is beneath their standards. I was in there Saturday January 28, and spent $42 to express mail an envelope after being told that it would get there on January 31. I was very clear with the clerk and told her it had to be there January 31 and which ever way she felt it needed to go was fine as long as it got there on January 31st. I then called the store 3 times on January 31 because the system showed it would not be delivered till February 2. This was the opposite of what I had been informed when I went in the store to mail my envelope. After 3 calls I never was able to speak to anybody, but left three separate voicemails. Surprised nobody has ever called me back. Very poor customer service

The customer service was took notch. Two ladies there were super helpful to use this morning on…read moreTuesday, September 26th. I didn't catch either of their names, but they were both wonderful! We purchase 4 large boxes the day before and paid for them, then she went back to grab them and they didn't have any in stock. She assured us the boxes would arrive by the next day and they were there. Great overall experience! Excellent customer service.

I went in to return a package and was told my package wasn't packed because it was a small white…read morebox which was the shipping box. I think instead of assuming it wasn't a shipping box, your associate should be asking if it's packed well. I felt that it was very unprofessional to assume of that from a customer when the item being returned is small. The only thing it didn't have on the box was tape and a shipping label. I don't know what happened in the last few years, but every time I come in, it seems to be a new person. I have to explain that my box is up to par with shipping (Box and bubble wrap). I just needed tape and my label printed. I'm slowly deciding perhaps postal service is going to be my go to shipper. What happened to your team from a couple years ago?

Great staff. Verrrrry long wait…read more Horrible Fed Ex app and online experience Thank goodness for this local service

Always a great experience. Jared and Loraine are always upbeat and helpful. I'm not real tec…read moresavvy and they have no problem walking me through steps to download and email to store what I need printed and sometimes laminated. Highly recommend this store with it's amazing employees and services. Thank you

ZERO STARS gentleman was super rude when picking up a shipment. wouldn't use them againread more

FedEx cannot get your packages to you on time. Every time I order from a vendor or parts company, I…read morerequest, and pay for 2nd day air. I guess FedEx doesn't pay attention, and they have never failed on getting the package to me 2 or 3 days later than when it was supposed to arrive. If I ask for a refund of my shipping charges, they tell me I must go to the shipper to get it. FedEx is not what they are all cracked up to be. I have wasted more money, by the shipper using them, than what I have spent in parts.

Beginning January 2017 FedEx stopped delivering to Fairbanks zip code 99712 and possibly others…read morelocally. Now these packages are only shipped to Anchorage, eventually transferred to the USPS in Anchorage, and than shipped on to Fairbanks. 1st and 2nd day air now take a week or more to arrive, if at all. Tracking ends on arrival in Anchorage and there is no way to learn what happens to the package after that. Avoid FedEx whenever possible if you care about timeliness or tracking or if the item is valuable.