I had to get a large shipment to Japan and Sam, the store manager, was super helpful, nice, and…read moreeasy to work with!!

Had a last minute print job (at an incredibly busy time). The staff was honest about expectations-…read moreand yet over delivered. Great problem solving, customer service & work ethic!

Package said delivered. it wasn't. Went to customer service center. They found driver delivered to…read morewrong address. Not sure why driver would drop package at wrong building. Person at customer service told me driver was going back to get package and bring to correct address and they would call me. No one called!!!!!!! Package wasn't delivered!!!!!! Now Im going to have to contact them again!!!!!!!!!!! They are in the business of delivering packages and they suck. They suck terrible. Close all UPS and fire them all. I need what I ordered and it better be delivered. I want shipping charges reimbursed to me x 2 for the hassle. I will not ask anyone to ship UPS. Also was shipped 2 packages by UPS ground. Both packages damaged. UPS IS A FUCKED UP SHIPPING COMPANY. I SUGGEST A PICKET LINE IN FRONT OF THIS LOCATION SO EVERYONE KNOWS UPS SUCKS!!!!!!!!!!!!!!!!!!!!!! Recommend UPS goes out of business. There isn't one good review about this company. The head of this company must not give a shit about the reviews or doesn't answer any of the concerns.

Why anyone would use UPS is beyond me. our package was to be delivered yesterday, changed the…read moredelivery time till 9pm it was express air. you guessed it no delivered, now set for today 11:30-3:30 you guessed it still not here, I'm beyond frustrated I'm getting angry. next day air means next day which was to be yesterday , you pay for a service and it doesn't happen, poor service I'd never suggest people use them for any type of service!!

I've been to this UPS store about 4 times in the last year…read more (because I buy way too many items on Amazon and end up with lots of returns, but i digress). There is always someone at the counter who is speedy, friendly, and efficient. I needed a last minute Christmas package sent and they gave me great price/time options, and it arrived on time! I've had Amazon returns brought there without boxes and they're able to find out exactly where it needs to go and scan the barcode on my phone without issue. I arrived after work to a line of 6 people, and waited no longer than 10 minutes while the guy at the desk whipped through the line. Great location!

Nice staff. Very helpful. It's nice to know that you can still find good people out there. I will…read moredefinitely use this shipping location again.

Can you say "Highway robbery!"? I needed to ship a vintage…read morerifle scope that sold for $5,750. I set up shipping with UPS online-cost (fully insured) was $98. When I tried to print a label I got a message that because of the high value of the item, it had to go through a UPS employee in person. Not knowing the UPS customer service on Clyde Park was shut down, I started there. An employee outside the building told me The UPS Store was nearby, so I went there. After considerable key punching, the clerk quoted me $248 to ship the package-including $178 in insurance! I told her the online price was $98 and her response was "Well, we charge retail." I stopped at the Wayland Post Office on the way home and was quoted a price of $94.60 for priority mail, including their maximum available insurance of $5000. They took it, promised to handle it carefully, didn't give me the attitude I got at The UPS Store, and had it to my customer in Nebraska two days later. Geoff C.

I do a LOT of returns at various UPS Stores due to Amazon and the nature of my work. I have been to…read moreSEVERAL UPS Stores, in MI and in several other states for work. My experience at this particular location is the worst customer service I have ever had at a UPS Store. In short, visit another location if possible. Longer explanation below. I had two boxes of light fixtures to return, they were delivered to me from Amazon as one order, and when I hit return on the website, I had one QR code provided to me from Amazon. When I arrived and they scanned my phone, the girl working at UPS refused to return the boxes, said I needed a bigger box for both. I could purchase it there, or return home and come back. I had one code, and it needed to be in one box. I asked why, as that has never been a issue before. BACK STORY: I have returned hundreds of items in my lifetime. Sometimes with up to 10 on 1 QR code. She was (rudely) insistent, that I needed 1 QR code per 1 item. Again, NEVER have I been asked for 1 QR code per 1 item. I stepped aside trying to look on my phone about how to get another code. While I waited I watched her help another customer. A woman with her arms full of smaller items as an amazon return. She told her the same, and made the woman purchase a cardboard box from UPS for $5. They put all the items in the box before processing the return. I stepped up again, asked if it was a new policy? She looked at me, and rolled her eyes, said it was always the policy, and they have always needed one code per item. I said "ma'am, I do hundreds of amazon returns at tons of UPS stores across the US, with multiple items, can she help me understand why is this the first time I am hearing this?" And she blew me off, and said that wasn't true, I was mistaken. A co-worker turned around and got involved and said "she is right, we tell everyone this.." I was confused, frustrated, and they had given me a LOT of attitude that I was wrong and they didn't want to deal with me. so I left. Drove to another location 5 min away. At the second store they were polite and explained: they can put things in plastic bags if they are smaller, but the items need to fit in medium boxes they send back to Amazon.. my 2 light boxes were too big, and would need to be processed individually. The other store helped me with my phone and getting 2 QR codes, and politely helped me understand the policy for the future. It was all handled quickly in a few min. This location was rude, dismissive, and gave no explanation. They also charged the woman ahead of me $5 for a box. After it was all done, it made me think they are just scamming people to buy extra boxes at this location.

Traveling through town and needed to get something printed real quick. Looked up the closest UPS…read morestore and this was it. Hours said it was open online. Sign next to the door said it should be open. But sign ON the door said they were closed because of staffing issues. Shouldn't the store owner be there working then? Or the person who came to put the sign on the door? They couldn't be bothered to stay and help customers? Staples was open across the street. So they got my money today.

Amazingly helpful with online returns!! Really helped me out of a potential return problem!read more

This isn't about the store or the site, it's about the phone system and chat. I was on hold for…read moreover 2 hours waiting for customer service to pick up. This was 2x in a row. I went online to chat and this was the conversation with the virtual assistant: 5:58 PM UPS Assistant said I'm the UPS Virtual Assistant. Type your tracking number or ask a question to get started. Or these topics might help: Track my packageWhen will my package arrive?Change my deliverySchedule a pickupSomething else You 5:58 PM You said Something else 5:59 PM UPS Assistant said Type your tracking number or ask a question to get started. You 6:00 PM You said The driver came for a pickup, I was in the basement, when I got to door he was gone. Camera he left a notice, but I don't see it. 6:00 PM UPS Assistant said Are you looking for... Where was my package delivered?My package was not picked upI need to report a lost or damaged packageWhen is the next pickup attempt?My package was delivered to a UPS Access Point You 6:00 PM You said My package was not picked up 6:00 PM UPS Assistant said I'm sorry your package was not picked up. Select Live Agent for help resolving this issue. Live agent You 6:00 PM You said Live agent 6:00 PM UPS Assistant said To get you the right support, can you tell me why you would like to contact customer service? You 6:01 PM You said Missed pickup 6:01 PM UPS Assistant said Are you looking for... I missed a delivery attemptI need help with a pickup You 6:01 PM You said I need help with a pickup Avatar image 6:01 PM UPS Assistant said I understand you need help with a pickup. What can I help you with? Delivering to youShipping to someone else You 6:01 PM You said Shipping to someone else Avatar image 6:01 PM UPS Assistant said Pick the option that fits best. Would you like to: Have UPS pick up a package from me or someone elseUpdate my pickup informationCancel a pickupMy package was not picked up You 6:01 PM You said My package was not picked up 6:01 PM UPS Assistant said I'm sorry your package was not picked up. Select Live Agent for help resolving this issue. Live agent You 6:01 PM You said Live agent 6:01 PM UPS Assistant said To get you the right support, can you tell me why you would like to contact customer service? You 6:01 PM You said package was not picked up. . 6:01 PM UPS Assistant said I'm sorry your package was not picked up. Select Live Agent for help resolving this issue. Live agent You 6:01 PM You said Live agent 6:01 PM UPS Assistant said To get you the right support, can you tell me why you would like to contact customer service? I never got a live agent. UUUGGHHH, I just went to the UPS store and we figured it out together.

This is the LAST TIME I have anything shipped by FedEx. I got two calls yesterday telling me the my…read moremedical shipment will arrive today between 8:30am and 12:30 pm. This morning at 9am I received a call from fedex saying that the delivery is out and will deliver between 11 am and 1:30pm Well now it's 2:30 pm so I call fedex to be told that I should receive my medicine by 8:30 pm tonight. This is the WORSE DELIVERY SERVICE and charges MORE THAN IT IS WORTH. I HAD TO CANCEL ALL MY APPOINTMENT'S FOR THE DAY JUST TO WAIT FOR SHIPPING THAT DID NOT COME. I SHOULD CHARGE FOR A DAY OF WAGES. I'M GOING BACK TO UPS and USPS...

Love the staff at the Falcon View FedEx location. Shout out to Heather, Brian and Lisa! I ship a…read morelot of packages for my eBay business, and they are always around to say "hi" and help me with any questions I may have about shipping. The candy at the front desk is a nice touch, too :)!