Still better than the 44th street location, but now they only have one man doing customer service…read morewho can barely speak English and has to wear a mask (without covering his nose). Most people cannot understand what he says (because of the mask and/or his accent), and with increases the time it used to take to drop off things to be mailed. It is sad that the new lady that was here the last time I dropped off stuff is not working the counter as she did a great job of keeping things moving along.

Hussein was very helpful and patient to everyone who walked through the door and made my package…read morereturn a pleasant experience!

Best post office around! The girls are friendly & efficient! Miss seeing Rick, but happy retirement…read moreto him.

This Post Office is incredible, ask anybody. They will say, yeah, that's one good Post Office.read more

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

Very displeased with this location. I stopped by on my way…read morethrough South GR to ship a package. I expressly explained that I wanted to ship this package ground.

Pretty much your standard Pak Mail franchise…read more Helpful staff will ship your bixes.or will pack and ship things for you. They also have mail boxes, shipping supplies and copying services. I've had good experiences here.

This is a one stop business, you can mail, or fed ex anything. Saved me so much time. Great serviceread more

They were tasked with parking and sending a package toCA for me they did not secure the package…read moreappropriately and FED EX lost my irreplaceable part for a classic car and they have been no help Never trust them

The only way to speak with them is through Ai chatbot. They steal/lose your packages. Absolute…read moregarbage company do not order from companies that use them. REI has had to refund me twice now due to Laserships complete incompetance.

Dang experience as everyone else. Was home when my delivery was supposedly made. They even had a…read morepicture! Except I was home, went out immediately when I was notified of my package, and nothing was there. Then I searched every single video clip from the day of my porch camera and there was no delivery attempted.

I've been in the photography business for over 13 years and used many different printers, all whom…read moreI've experienced excellent customer service until today. I ordered a small 5x7 mini gallery mount on Oct 7th, 2021 with USPS shipping of 3-5 days. It is Nov 10th and I have still not received the item. I called customer service and spoke to "H" about this issue, and she told me that it was my responsibility to contact the postal service to locate and retrieve the item because it was not their fault that they lost print. Aside from a superficial sorry, no other effort was made on their end to show their apology for this month long inconvenience, not even a small discount code. I asked if they would consider reprinting this small item and have it reshipped, but she started telling me how it would cost them $18 plus shipping to resend and it's not their fault that it got lost in the mail. This print costed me $15 plus $5.70 shipping, I know it costs Prolabexpress much less to produce this. Also, I found it highly unprofessional and petty that she told me how much it would cost the company to have it reprinted, and made me as the customer feel like I wasn't worth that amount of money to help me solve this delivery issue. Instead, I have to jump through hoops, contact USPS, track this package down and try to get it reshipped to my client. Totally unprofessional and petty. I've already called my credit card company to dispute the charge because I still have not received the item I paid for. I will not be giving my business to this company again because if your print never arrives, they will take your money, place blame on the carrier and tell you to go figure it out yourself. Other printers and companies that I've dealt with happily reshipped out another copy and offered a promo code for future orders for the inconvenience. Unfortunately Prolabexpress does not believe in customer service first, only the $18 plus shipping that they would have to spend to reprint and ship my order. Shame on you!