I don't think I ever came close to such a mess and nonexistent customer service as this post…read moreoffice. After a few of our packages were returned/not delivered we signed up for general delivery and we ordered everything again. When I came to pick it up, they said none of that is there, they couldn't find my sign up for general delivery, even though the gentleman who did it for me was there. Conveniently, he ran to the back and never showed up again. Some items were already marked returned. When I called UPS for tracking of one of them they said it was delivered to the post office yesterday at 12:12 PM and signed by employee. Yet the post office denies having it. They seem to be very bothered when asked to check for packages at any time I've been there. I understand we are not "locals" and we are treated differently, but this is little bit too much.

we have a new letter carrier. Who is a very rude young man. A package says delivered to my…read moremailbox, which was not there. I went down shortly after the mail was delivered as well & still daylight hours. He won't even entertain the fact that he delivered it incorrectly to some other address insist it must've been stolen. And said file a complaint with the person in charge of the Kilauea post office turned his back, got back in his truck and drove off. We do not have our mailboxes and never have. He has not been on duty that long and the way I see it, He probably won't be there that much longer. Not with an attitude like he has.

We can't receive U.S. Mail at our Hawaii Homelands street address, so we have a P.O. Box at the…read moreAnahold Post Office. The ladies are all very nice and helpful, and it's great to have a place to get packages delivered so they don't sit out on the porch.

Very rude and unhelpful staff. Per tracking number, my package was delivered to the Lawai Post…read moreOffice. But staff insisted they had no package that belonged to me. Even accused me of not being able to read the tracking information online. Horrible representation for the USPS! They will not attempt to even help you find your mail. Gave one star only because I couldn't post without a rating. Go elsewhere, use UPS or FedEx.

this post office has gone down hill since audrey left a few years ago.....now its the most lazy and…read morerude staff evah! arrive one minute past close and need to retrieve a package? no chance! and they are there!? "sorry"....really!? no you're not! package arrives on monday and you'll be lucky to get a notice on tuesday...rarely will she leave a key in your box so you can get package from the 40 large package boxes..."no time...sorry"....no you're not! just lazy and rude!

Came by to grab some stamps for our post cards…read more Good service, and employees were very patient to a guy who was angry because he wanted to cash a check for $900. They didn't have enough cash, and they tried to politely explain to him. Not sure why he was trying to cash a check, very strange. We left quickly because the guy was getting agitated by the min.

Everyone at that location has been very helpful and considerate of my situation and needs! My only…read morecomplaint is one that they have no control over and that is the cost of the rental boxes. The government needs to address that and understand we already pay considerably for the cost of stamps!

I am here on vacation, and I accidentally left my address book. I was at the beach and received a…read morephone call from a lovely woman ( I didn't catch her name) saying I had left it. Even though they were closing she told me if I rang the bell she would come out and give it to me. She took the time to look for my number and call me. I was so grateful. I had a lot of personal info and even a blank check. THANK YOU!!!!!

Well, it happened again! Two birthday cards sent from the Kapaa Post Office and they both…read moremysteriously did not arrive. Steal much? Come on Kapaa Post office, get it together!

Friendly postal workers - for real! Love how the delivery! USPS is awesome!…read more We also got some great Chinese New Year forever stamps! Recommended!

Did not answer the phone when I called multiple times. Was really frustrating when I had some…read moreunanswered questions.

Just an update not posted on website…read more Saturday's hours 830am to 930am PICK UP ONLY Packages, certified mail and registered mail only

They do PASSPORTS here. Place is clean. Workers are friendly. Right next to the Farmers Market and…read moreFire station.

Easy access at Lihue post office. There's no lot parking but plenty of street parking. Staff…read morefriendly and helpful.