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    6 months ago

    "Re-routed" my overnight letter and it ended up taking four days. Charged a "$1 drop off fee" (?). Convenient if you have no other choice.

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    Aloha Alarm - Share the Aloha!

    Aloha Alarm

    (134 reviews)

    Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

    Great alarm company we've been customers for over 5 years no complaints great customer service.read more

    Double Edge Technical Solutions

    Double Edge Technical Solutions

    (2 reviews)

    Wayne has great tech knowledge, he has helped us with multiple computer issues. He also has helped…read moreus with video recording as well as editing and so on. He has installed the smart lock at our office and has helped maintain our shared server in the office. We call him when we have printer, computer, & network issues, and he comes to resolve the issue and has been on point. He communicates well & helps solve the issue as if it were his own, he explains where you are understands the situation and you don't feel like being talked down to. He listens to his customers and finds out what they need and he works with the customer and does his best for us (customer).

    Wayne is most responsible person I have ever met. When he promises, he always delivers and on…read moretime. which is very rare among the contractors I have worked with in Hawaii. He did so much work for me in really short time frame!! He turned my home into a smart home with google system. Now I am able to turn on lights with a simple voice command as well as having access on my Iphone when I am away from home. He also installed home security which makes me feel secure since it alerts me when it detects any movement. He installed IP phone system to enable me to communicate with my corporate office. He installed LED lights throughout which saves lots on electricity bills. I also call him whenever I have any computer issues. He also programmed my car to open the gates so that I don't have to reach out to the fob reader. Now he is looking into installing smart lock for me. I just call him for every issues, and he is most patient in explaining how to go about resolving them.

    Tech 808 - homenetworkinstall - Updated June 2026

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