The most helpful and kind people work at this post office. My passport renewal was a breeze.

Why does nobody answer the phone? My mailbox lock was changed. Nobody told me and I was not given a key. But no one answers the phone here so how should I know how to get my key. This is unacceptable to have a phone line nobody answers! read more

Every time I visit people here are professional, helpful, and friendly. On recent stops, Barbara and Jen have been terrific, advising me on the most economic options for my parcels to get the level of tracking I needed. Many thanks to them! read more

This post office has been unreliable and a disorganized mess. We moved within Harpers Ferry in 2021 and completed the change of address forms. We signed up to have our mail forwarded to our new address. Not only did they not forward to our new address for weeks, it took about a year and a half to start getting our catalogs, a service we paid extra for. Worst of all, we stopped receiving our mail all together about six months in. When we contacted the post office to see what was going on, we found out someone at that post office had changed our address to a similar address in the neighborhood next to ours. Someone actually changed our address without any authority to do so! That was a nightmare. We showed up to see the postmaster after she dodged our phone calls and she had the nerve to tell us she was just about to call us, ten minutes before closing. We still get mail delivered to us with the wrong address and who knows how much of our mail has been delivered there. Now in 2025, we are dealing with someone stealing the gift cards we send. We just got a phone call from some employee there telling us they are not holding our mail. We filed a report about missing mail, not having mail being held. They can't even follow basic communication. Now we will have to worry they will start holding our mail. This post office is awful. The OIG should investigate. read more

This post office is physically small, but they service a huge area. Thousands of parcels go through daily. They are also the only passport service for miles around and work long hours with minimal staff in a minimal area. I've always been greeted very warmly, had helpful interactions, and been served promptly. Kudos! read more

I'm only giving them 1 star because there's no option to give them 0 stars. They don't answer the phone, they don't call back when they tell you they will. I've been trying to find out which mailbox is mine as my neighborhood has mail box banks. I can't get my mail. They get paid either way and I can't unsubscribe because they're a government "service". To say that this service is useless would be overly generous. read more

In the last month, they've lost or misplaced 3 of my packages. I was expecting one yesterday, it went from Harpers Ferry to Ranson, I live in Harpers Ferry, why would they take it to Ranson? I never got it and they left a message on the tracking, saying they were unable to deliver because they could not gain access to the area? What area, they were supposed to deliver it to my house! And then they put, that they would deliver it today, well no package, no notice to pick it up at the PO or anything. But they have it listed as delivered. I'm out $80.00 because the company isn't going to refund my money or replace my item because they marked it as delivered but I never got it! read more

The service of Harpers Ferry Post Office has gotten worse by the day. Today, Dec 2, 2019, I received notification of delivery of 4 packages. When I went to the box there were no packages nor was there any key to a locker! I tried for 3-1/2 HOURS to contact them regarding this issue (it's happened before). When I finally reached a human being, I was told that perhaps the key got into someone else's box and that the post master was going to be called and be asked to go to my box and investigate. I was asked if I'd like a return phone call to which I replied YES. No call ever came. There is no way they can determine if the key got into a wrong box and the likelihood of someone being honest enough to either deliver things directly to me or notify the post office is slim in my view. I am absolutely furious about this situation and the mere fact it continues to happen not only to me but to other customers. This along with things being crammed into my box often ruining packages and envelopes. Federal positions should NOT be held by contractors -- they have no loyalty and I wonder if they even care about doing a good job. Get it together Harpers Ferry Post Office and answer the phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more