This is a well-run Post Office with an excellent staff. Post Offices that get too large slow down,…read morewait times are too long and the staff has a hard time keeping up. This is never a problem at this post office.

Today I visited this post office for a passport job as per the appointment I had already made. It…read moreis not a large post office but located in a lovely place. I could feel the coziness when I entered the office, and everything looked in order. Soon I realized why the place is appealing and pleasant to visitors. Very professional, polite, and friendly staff are the backbone of every good memory you bring back with you after your job is accomplished. A gentleman who introduced himself when I asked his name as Anthony Brooks was handling all the visitors' jobs unilaterally. He was describing every single point a visitor may need to know before even they attempt to ask and was checking all documents and their contents with optimum precision and reminding them whatever needed to be added or changed. To provide a perfect job for every visitor, he had to go to the back part of their station and come back with the solution to satisfy the customers' requirements best. My job didn't take much time. However, I witnessed when he was handling other two customers' inquiries who had similar jobs ahead of me. I thought it was my commitment to let him and all dedicated individuals like him know that their devotion to their work and responsibilities are recognized. Let them know that their patience while handling customers with optimal care and respect and going above and beyond to make the jobs being carried as memorable pieces of art is getting noticed and admired. We all need to appreciate and recognize our community service providers in any positions they might serve the public. They are our community assets.

The most helpful and kind people work at this post office. My passport renewal was a breeze.read more

Why does nobody answer the phone? My mailbox lock was changed. Nobody told me and I was not given a…read morekey. But no one answers the phone here so how should I know how to get my key. This is unacceptable to have a phone line nobody answers!

Best kept secret in Frederick ... it smells good and is very clean. Lots of parking no lines and…read morefriendly service .... Every stamp you could every want . They also have gift cards and greeting cards.

One of the best post offices I've been to in a long time. Great employees with a great post…read moremistress ! This is definitely what all post offices should strive to be like. I'll drive 25 min just to deal with these ladies.

The Gainsville post office and our Victory Lakes mail lady, I can't say enough nice things. Great…read morepeople providing superb service. This is an example of my tax dollars (subsidies in this case) well spent. You all make the tax bill hurt less, thank you

Always helpful and friendly! The small team at Gainesville went above and beyond to help me with my…read morepassport issue, eventhough they are so busy these days. I really appreciate their hard work and great attitude. 10/10

Thank you Connie for your pleasant service. You brought my attention to a new line of Forever…read morestamps and did so with a smile. Excellent customer service is a rare find these days. Thank you ***** James

I have lived in Purcellville for 6 years. In that time I have held my mail about 30 times. It has…read moreonly been done properly twice. I cannot get the mail held. Mail is left in my mail box many times with the door open only to be ruined by rain when I return. I also cannot get it restarted even after going in person and tell them to do so verbally. There is no one to answer the local phone number even though it is supposed to be manned from 8:30-5. There is no voice mail so it requires multiple in person visits to get things back on track. Many times I am told I simply have no mail but after going in three days in a row to recheck, a manager will come out with a whole box of mail and claim they don't know where it came from. They keep blaming temporary workers but even the workers that have been there for 6 years don't seem to care or know what they are doing. My last post office was nothing like this.

This location has been in steady decline for the past two years, with no apparent turnaround on the…read morehorizon. Staff behind the counter are routinely glued to their cell phones, even as long lines of customers wait patiently. When you finally reach the window, you're treated like an unwelcome interruption rather than a valued patron paying for service. This kind of apathy and poor customer focus is precisely why the federal government should seriously consider consolidating and reforming its workforce--replacing disengaged employees with people who actually want the job and respect the taxpayers funding it. The U.S. Postal Service, in particular, falls far short of that standard right now. One has to question whether the Postmaster General is truly paying attention or simply asleep at the wheel while service continues to erode, especially at this location.

I have been to the Leesburg post office a number of times and have been impressed with the…read morehelpfulness and expertise of the staff each time I go. I have watched them patiently work with customers who are having difficulties to resolve their issues. I hear customers thanking them and saying: Thank you for you service. Unfortunately the workers might not hear that often enough but I want them to know they're appreciated.

It was my first time sending something overseas to my military son over the holidays. The lady at…read morethe front walked me through how to do the customs form. She helped answered my questions and was so patient. She was just a doll. I have had many interactions with the staff here and they have been nothing but amazing. I will go out of my way to go to this post office just to interact with them.

The staff is wonderful and do everything in their power to help you. Small town post office vibe is…read morereally appreciated in our area. They have helped me get back a package with wrong address and reprint a tracking number from the day before. Lovely people!

Amazing ! Audrey and Connie are the most friendliest ladies to work with! Never have to go to the…read moregrumpy Middletown post office again thankfully! This isn't much further for me , located on Braddock. Just over the phone ,!Audrey was so helpful in giving me instructions on exactly what I needed for my daughters passports :) thank you for great customer service !

One of the best post offices I have ever been to. It is beautiful from the outside and the staff is…read morevery friendly . Connie helped us apply for my husband and I's passports . She made the process fast and painless ! I highly recommend it for any one applying for a passport ! They accept walk ins Monday through Friday !

The lock on my apartment mailbox no longer works, I was told that the internal mechanism is…read moreprobably frozen. The solution I was given was to spray some WD40 in the lock and if that doesn't work, come into the post office and pay $35 to replace the lock and wait a week for new keys. I was told that even though it's their mailbox and they supplied the lock, it is not their responsibility when the device fails.

Pro: moderate size parking lot, self services machine, good hours of operation…read more Con: long lines. Been here a couple of times to send some packages and my experience here has been satisfactory so far. The parking lot is moderate size with a few parking spaces In the front and a few more in the back. There are two self service machines that you use to buy stamps, print labels, and more. There are never enough staff so there is always a line no matter the time of day. The hours of operation on weekdays are usually 9am to 6 pm which is great compare to usps in Maryland where they closed at 4:30 pm. All in all, I would recommend anyone who need to use usps services to come to this location.