I needed to talk to a person by phone about a complex mail delivery problem. There is no way to…read moreactually speak to a person on the phone, because every opinion the computer gives you takes you to a message that says "the mailbox of the person you are calling has a mailbox that is full and cannot accept any messages." How in the world is person supposed to speak to a clerk if they won't answer the phone, and have message machine that is full and can't accept messages? I don't have the option to go to the PO physically, as I am living outside the Pocatello area. typical US government operating procedure. GRRRRRR

The mailman left my front fence unlatched. My tiny dog about got killed on a busy road! Mailman…read moreneeds to be respectful and latch gate always. My tiny dog is a lovable sweetie, pay attention when leaving the yard.

helped my dad get his stuff delivered. It went smoothly and the person working the front was really…read morenice. They were quick and precise with the job as well.

They closed early! i showed up 10 minutes before close I was filling out the box in my car. it was…read moreabout 4:56 when I walked though the door and everything had been shut. then next day, the man argued with me that I was a liar and no such thing happened. yeah okay after I took a photo and read my drive times on life 360 I have proof I was there before they should have closed.

Their customer service is beyond frustrating. It won't let you talk to anyone. Do not recommend…read morecalling.

Where the hell is my package !!!???? My tracking # is 9505515260926254932858 it is a title to a car…read morea d I need it asap and supposed to b here Monday wtf guys..I need that title and paid alot to insure and make sure delivered safe please help

My mail has been going to I live on autumn Ln It's been…read morehappening with many of I've had packages stuck in the mailbox with the key that won't work for a long time. I don't even know what happened to that got it. Thanks. I will remain anonymous.

We ordered live chicks, USPS did an amazing job getting them here!!…read more Our chicks went from Missouri(Cackle) to IF in 2days!! They even put them on a plane from Boise to IF-even though they had time to put them on the truck(they went at 1am). The post office called me to let me know they were there & where I could pick them up even before they technically opened!! Only issue, my son went to pick them up on his way back from work, had left his ID in his lunchbox. He had a picture of his ID on his phone, proof that he was called, & obviously knew the name/address on the box(it was addressed to my 11yo in 4H), to & from. Nope. So he had to come home & go back, leaving the chicks for an additional 30min(not a big deal, but could have been)....&then the guy didn't even look at it, just enough that he had it. Kinda super silly!! They also weren't overly friendly, just kinda doing their job, but not unfriendly or rude either...European style customer service. Overall we were impressed by the service, but there was still room for improvement.

I absolutely love this charming and hometown Post Office! They know my name, ask about my older…read morekids and really care. They reinforce my packages without charging me extra for tape and are helpful and kind. THANK YOU!

If you expect customer service, avoid this post office. Clerk Joi will be given envelopes to weigh…read moreand then tell you a prices. A week later those envelopes were return as inadequate postage. If you plan on shipping two day shipping by paying the extra price, understand that it frequently takes 4-12 days for the package to arrive If you bring it to the attention of the Postmaster they will make you feel like its your fault and that they are too busy to do anything about it. If you call the 800 customer service number, you will fair no better. This is another government agency that has no supervision.

I needed to mail a return today at the Yellowstone Ave Pocatello ID location. It was complicated…read moreand I was totally confused by the sellers instructions. A very kind young woman named Abby was able to sort out the issues and take care of the problems for me. Her customer service skills are OUTSTANDING, thank you Abby!!

New management made the mailbox service a waste of money for people presently residing outside of…read morethe area--a primary customer base for private mailboxes. They will not open mail, scan, and send it to us, ltho the original contract gives them permission. Policy change notice was stuffed in the boxes, not emailed until 1 week from the deadline when they requested very personal info to be sent by regular email, ignoring all security protocols. When I was unable to provide the info in the time permitted they closed my box and refusef to return the half year of service I paid for.